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Latest stable update bricks chromebook
Reported by
will.rev...@gmail.com,
Jun 27 2017
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 9334.72.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.140 Safari/537.36 Platform: 9334.72.0 (Official Build) stable-channel nyan_big Steps to reproduce the problem: 1. allow chrome os to download new update on stable channel 2. restart acer 13 chromebook 3. totally black screen when turning on. Tried turning off and on again, still black screen. Only fix is to boot to "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card." screen What is the expected behavior? Chromebook boots normally. What went wrong? Press power button, blue power light turns on and screen backlight. Screen is still completely black. I can extinguish the blue power light by holding the power button down. If I turn it on again I still get the completely black screen. Only fix is to hold esc and reload buttons when turning on and to "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card." screen. I then recover to version 58.0.3029.140 which works ok. I have recovered twice now but each time the automatic update causes the same problem and I have to recover again. I now cannot allow my chromebook to restart after it has automatically downloaded the latest update otherwise I will be back to the black screen on startup. Did this work before? Yes 58.0.3029.140 Chrome version: 58.0.3029.140 Channel: stable OS Version: 9334.72.0 (Official Build) stable-channel nyan_big Flash Version: Shockwave Flash 25.0 r0
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Jun 28 2017
Ditto my Acer Chromebook 13 (CB5-311). I've had to do the full recovery twice. Will not apply the prompted update until there is some assurance that this issue is being fixed.
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Jun 28 2017
cc'ing gkihumba@ to get someone to further traige the issue.
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Jun 28 2017
CBC topics Restarted to update- now stuck on blank screen - Google Product Forums https://productforums.google.com/forum/#!topic/chromebook-central/iqk-c7TOdJk;context-place=forum/chromebook-central [Chris Timmins]: "When I apply the latest update ie no 59 my Chromebook wont restart" - Google Product Forums https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!private-topic/chromebook-central+rs-mentor/TkH_cGZ3bTg;context-place=private-forum/chromebook-central+rs-mentor [Olivia Jade]: "Restart to update- now it's stuck on a blank screen" - Google Product Forums https://productforums.google.com/forum/#!private-topic/chromebook-central+rs-mentor/pmJ_0LAjdso;context-place=private-forum/chromebook-central+rs-mentor When I apply the latest update ie no 59 my Chromebook wont restart - Google Product Forums https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!topic/chromebook-central/H0hQkY-lWe0 Restart to update- now it's stuck on a blank screen - Google Product Forums https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!topic/chromebook-central/I0Xo_BvUFWs Acer Chromebook 13 C810 left with black screen after updating. - Google Product Forums https://productforums.google.com/forum/#!topic/chromebook-central/vNBFgAVpXVk;context-place=forum/chromebook-central
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Jun 28 2017
#CBC-RS/TC-watchlist
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Jun 29 2017
Acer Chromebook CB5-311, 80 of them in school, latest update causes black screen.
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Jun 29 2017
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Jun 30 2017
Hi, after reading this comment: https://productforums.google.com/d/msg/chromebook-central/I0Xo_BvUFWs/-RvplP2TAgAJ I thought Id try using the 'click arrow to upgrade' option and everything has worked fine; whereas two days ago I received the black screen. I am now running Version 59.0.3071.91 (Official Build) (32-bit) on my C810-T6YB. Thanks to everyone for their help and speedy resolution, still loving my Chromebook. |
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Comment 1 by bigb...@gmail.com
, Jun 27 2017