New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 736966 link

Starred by 2 users

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



Sign in to add a comment

Windows 7 - Chrome Update Issue

Reported by jayacha...@gmail.com, Jun 27 2017

Issue description

Chrome Version       : 59.0.3071.115 (Official Build) (32-bit)
URLs (if applicable) : chrome://settings/help


What steps will reproduce the problem?
(1) Install 64-bit old version
(2) go to chrome://settings/help - it will update the latest version

What is the expected result?
it should update 64-bit version

What happens instead?
it's updating 32-bit version

Please provide any additional information below. Attach a screenshot if
possible.

Attached

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.


 
Chrome Issue.jpg
44.4 KB View Download
Cc: waff...@chromium.org pbomm...@chromium.org grt@chromium.org
Components: Internals>Installer
Labels: M-59

Comment 2 by grt@chromium.org, Jun 27 2017

By any chance do you have less than 4GB of memory (https://chromereleases.googleblog.com/2017/05/stable-channel-update-for-desktop_9.html)? Installing from this URL should force the x64 install: https://www.google.com/chrome/browser/?platform=win64

If you find that that doesn't work, please paste in the full text of the version string from chrome://version/. Thanks.
Cc: abdulsyed@chromium.org
Cc: wfh@chromium.org

Comment 5 by wfh@chromium.org, Jun 27 2017

Labels: Needs-Feedback
Owner: wfh@chromium.org
Status: Assigned (was: Unconfirmed)
This is because old installers (before around May 2017) were not aware of the 64-bit transition so were tagged as "let Chrome decide the bitness" and you likely have fewer than 4Gb of memory so are being defaulted to 32-bit.

I recommend you download a new 64-bit tagged installer from the main download page and select 64-bit - or use this direct link:

https://www.google.com/chrome/browser/desktop/index.html?platform=win64

this will install the 64-bit version of Chrome assuming that you are running on a 64-bit platform and are running Windows 7 or above (we do not support 64-bit on Vista/XP).

If you are still having issues, please reply on the bug.
Hi,

I have 16gb memory in my machine and OS is windows 7 64bit. I know how to download 64bit chrome directly and install, but the issue is you already have 64 bit chrome and you update the latest version of chrome it's updating 32 bit(it's a defect).

Thanks
Jayachandran

Comment 7 by wfh@chromium.org, Jun 28 2017

can you attach "64-bit old version" installer from your comment #0
Please find the attached file
ChromeSetup.exe
1.1 MB Download

Comment 9 by grt@chromium.org, Jun 29 2017

That's tagged with ap=x64-stable-statsdef_1, so we would expect it to stay on the 64-bit track.

Could you please copy-n-paste the exact version string in chrome://version/? For example, my current canary says:

61.0.3143.0 (Official Build) canary (64-bit) (cohort: 64-Bit)

Thanks.

Comment 10 by wfh@chromium.org, Jun 29 2017

I concur with #9 - this installer is tagged correctly and should be installing 64-bit. I have even verified this install on a Windows 8.1 machine and it correctly installed 64-bit.

Can you check that you are not running Chrome under compatibility mode, perhaps it believes it is not Win7?

if you go to chrome://system/ what shows in "OS VERSION"?
Hi

OS version - Windows 8.1 machine

Please find the attached screenshot.


OS version.jpg
50.8 KB View Download

Sign in to add a comment