Windows 7 - Chrome Update Issue
Reported by
jayacha...@gmail.com,
Jun 27 2017
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Issue descriptionChrome Version : 59.0.3071.115 (Official Build) (32-bit) URLs (if applicable) : chrome://settings/help What steps will reproduce the problem? (1) Install 64-bit old version (2) go to chrome://settings/help - it will update the latest version What is the expected result? it should update 64-bit version What happens instead? it's updating 32-bit version Please provide any additional information below. Attach a screenshot if possible. Attached For graphics-related bugs, please copy/paste the contents of the about:gpu page at the end of this report.
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Jun 27 2017
By any chance do you have less than 4GB of memory (https://chromereleases.googleblog.com/2017/05/stable-channel-update-for-desktop_9.html)? Installing from this URL should force the x64 install: https://www.google.com/chrome/browser/?platform=win64 If you find that that doesn't work, please paste in the full text of the version string from chrome://version/. Thanks.
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Jun 27 2017
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Jun 27 2017
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Jun 27 2017
This is because old installers (before around May 2017) were not aware of the 64-bit transition so were tagged as "let Chrome decide the bitness" and you likely have fewer than 4Gb of memory so are being defaulted to 32-bit. I recommend you download a new 64-bit tagged installer from the main download page and select 64-bit - or use this direct link: https://www.google.com/chrome/browser/desktop/index.html?platform=win64 this will install the 64-bit version of Chrome assuming that you are running on a 64-bit platform and are running Windows 7 or above (we do not support 64-bit on Vista/XP). If you are still having issues, please reply on the bug.
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Jun 27 2017
Hi, I have 16gb memory in my machine and OS is windows 7 64bit. I know how to download 64bit chrome directly and install, but the issue is you already have 64 bit chrome and you update the latest version of chrome it's updating 32 bit(it's a defect). Thanks Jayachandran
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Jun 28 2017
can you attach "64-bit old version" installer from your comment #0
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Jun 29 2017
Please find the attached file
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Jun 29 2017
That's tagged with ap=x64-stable-statsdef_1, so we would expect it to stay on the 64-bit track. Could you please copy-n-paste the exact version string in chrome://version/? For example, my current canary says: 61.0.3143.0 (Official Build) canary (64-bit) (cohort: 64-Bit) Thanks.
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Jun 29 2017
I concur with #9 - this installer is tagged correctly and should be installing 64-bit. I have even verified this install on a Windows 8.1 machine and it correctly installed 64-bit. Can you check that you are not running Chrome under compatibility mode, perhaps it believes it is not Win7? if you go to chrome://system/ what shows in "OS VERSION"?
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Jul 3 2017
Hi OS version - Windows 8.1 machine Please find the attached screenshot. |
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Comment 1 by pbomm...@chromium.org
, Jun 27 2017Components: Internals>Installer
Labels: M-59