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Black screen after device AutoUpdate (device unusable) and initiating recovery |
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Issue descriptionBuild: 9686.0.0, 61.0.3138.0 caroline What steps will reproduce the problem? 1. AU device to 9686.0.0 What happens instead? Black screen after device boot.
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Jun 26 2017
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Jun 26 2017
Observed the same issue on cave device as well
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Jun 26 2017
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Jun 26 2017
observed same issue on Caroline, Samus, and Cyan.
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Jun 26 2017
Recovery is also broken, having USB stick plugged, boards are hanging on maximized backlight black screen. USB stick LLED inactive.
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Jun 26 2017
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Jun 26 2017
*LED inactive. Not all devices affected but lots of boards - auron, glados, strago, veyron, daisy. (Successful recovery done on reef and kevin)
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Jun 26 2017
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Jun 26 2017
guado moblab is also affected - all moblabs in Stlg Ct are down
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Jun 26 2017
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Jun 26 2017
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Jun 26 2017
works fine on Kevin, Minnie, Elm, and Eve.
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Jun 26 2017
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Jun 26 2017
Recovery broken seen in Paine device.
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Jun 26 2017
Seems related to crbug.com/736812 ?
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Jun 26 2017
Other boards with good recovery - Falco, Peach-pit, Daisy, Banjo, Nyan_blaze. (In c#8 I posted the board family names. With 'daisy' I meant daisy-spring).
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Jun 26 2017
Re #16 - I do not think they are related, but some observations in issue 736812 might be.
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Jun 26 2017
> Seems related to crbug.com/736812 ? I expect so. Bug 736812 is showing that during at least one update test, DUTs go offline can only be fixed by reinstalling from USB (i.e. recovery). This bug seems to describe pretty much the same symptom, but from a different perspective. The time frame and affected boards seems to match up, too. The paygen failures started at around 9679.0.0, and this bug is for 9686.0.0. And cave and caroline both seem affected.
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Jun 26 2017
Issue 736871 has been merged into this issue.
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Jun 26 2017
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Jun 26 2017
same issue on kefka, lulu.
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Jun 26 2017
Maybe related to crbug.com/736000 (teravest@ pinged me) I've kicked off a trybot with a revert of the only CL that looks plausible https://uberchromegw.corp.google.com/i/chromiumos.tryserver/waterfall?committer=sjg@chromium.org&builder=release
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Jun 26 2017
Thanks, assigning to you since this is P0 and needs an owner
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Jun 26 2017
ok great. how soon can we get it in ToT? We need a good solid green upreved build by tomorrow morning.
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Jun 26 2017
Well I'm not even sure it is the problem. crbug.com/736000 seems similar but is marked fixed
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Jun 26 2017
9678 is bootable while 9679 starts to fail.
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Jun 26 2017
Summary so far from my understanding (please chime in with other info): - Lots of discussion on go/crosoncall - List of CLs that are in 9679.0.0 but 9678.0.0 seems innocuous - https://crosland.corp.google.com/log/9678.0.0..9679.0.0 - cernekee tried a revert of dbus-glib to no avail - chrome and arc++ versions are the same - seems to die very early (black screen) - kirtika pointed to https://chromium-review.googlesource.com/c/545104/7/drivers/gpu/drm/i915/intel_dp.c - assuming we can rely on the tools, this was not new in this release - This toolchain CL almost corresponds: - https://chromium-review.googlesource.com/c/486144 - It landed in 9677.0.0 - See https://crosland.corp.google.com/cl?q=chromium:486144 - That is a little early, but perhaps there is something funny going on? Did the kernel perhaps not get rebuilt? - eve seems to fail but soraka (same SoC) is happy - But that appears to just be because of missing hardware: - https://uberchromegw.corp.google.com/i/chromeos/builders/soraka-release/builds/199/steps/PaygenTestDev/logs/stdio
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Jun 26 2017
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Jun 26 2017
I believe we can rule out firmware update? Was there a firmware update in the lab?
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Jun 26 2017
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Jun 26 2017
+Luis for toolchain question Revert is here: https://chromium-review.googlesource.com/c/547575 Propose to push this in the hope of a fix (since we presumably have nothing to lose)
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Jun 26 2017
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Jun 26 2017
preparing revert.
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Jun 26 2017
Hmmm, the latest eve-release (this morning) passed. crbug.com/736000 as mentioned above. But many other builds still fail.
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Jun 27 2017
> I believe we can rule out firmware update? Was there a firmware update in the lab?
The lab only runs firmware that's been released to customers.
Generally, if there's an update, it will happen Tuesday morning
after the Beta build with the update is released to users.
Last Tuesday was too early for the failures we're seeing, and
although there were updates, there's not much correspondence
with affected boards:
snappy Google_Snappy.9042.87.1 -> Google_Snappy.9042.110.0
sand Google_Sand.9042.87.0 -> Google_Sand.9042.110.0
asuka Google_Asuka.7820.257.0 -> Google_Asuka.7820.306.0
elm Google_Elm.8438.73.0 -> Google_Elm.8438.85.0
ultima Google_Ultima.7287.131.63 -> Google_Ultima.7287.131.85
pyro Google_Pyro.9042.87.1 -> Google_Pyro.9042.110.0
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Jun 27 2017
chumped https://chromium-review.googlesource.com/c/547575/ but there is another CL needed to revert the SDK. we are working on it.
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Jun 27 2017
PLEASE note that we reverting binutils upgrade just to be conservative. We have not verified this is the cause of the problem.
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Jun 27 2017
The one data point we have is: The 9678 cyan kernel is good The 9679 cyan kernel does not boot There were no commits in the kernel tree between 9678 and 9679 There are differences in the generated kernel code between 9678 and 9679
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Jun 27 2017
If this is related to crbug.com/736000 eve Good: R61-9678.0.0, Bad: R61-9679.0.0
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Jun 27 2017
FWIW canary update of eve from 9669 -> 9686 did NOT fail (1 of 1 tested)
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Jun 27 2017
Reports on CBC with Acer CB5-311 - big board. https://productforums.google.com/forum/#!topic/chromebook-central/I0Xo_BvUFWs #CBC-RS/TC-watchlist
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Jun 27 2017
It looks like the live dev-channel build has this problem on many boards. I don't know if it possible to roll back to 9679.0.0?
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Jun 27 2017
binutils rollback completed on crbug.com/736534 : https://chromium-review.googlesource.com/c/549577/ https://chromium-review.googlesource.com/c/549093/ https://chromium-review.googlesource.com/c/547575/ It appears to have had an effect on lakitu https://uberchromegw.corp.google.com/i/chromeos/builders/lakitu-paladin/builds/6915 but the 2am
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Jun 27 2017
..but the 2am PT build 9690.0.0 still seems to be broken.
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Jun 27 2017
Actually 9690.0.0 seems better now, auron and strago boards seems to be working. So perhaps the toolchain was the problem. I don't know of any other action taken.
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Jun 27 2017
Waiting on release team before deciding whether this is fixed, or needs more action. Builds look pretty green in GoldenEye.
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Jun 27 2017
ketakid - things are looking pretty good now.
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Jun 27 2017
Marking this fixed since the toolchain revert.
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Jun 27 2017
AU works fine on Caroline and Cyan. Verified on M61-9690.0.0
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Jun 27 2017
TestEng team verified on several boards the AU and recovery is successful.
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Jun 28 2017
I updated from 61.0.3138.0 (canary) on Kevin today and seeing what seems to be a similar black screen issue. I'm fortunately in dev mode, was able to open the dev console and change my channel.
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Jun 28 2017
On kevin device: cros flash usb:// xbuddy://remote/kevin/latest-canary and install from usb. Black screen seems to be an ongoing issue. A slight difference is that chrome logo is up before screen goes to black.
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Jun 28 2017
I believe this is a different bug since you get a display up. Can you file a bug for that?
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Jun 28 2017
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Jun 30 2017
Issue 738242 has been merged into this issue. |
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Comment 1 by avkodipelli@chromium.org
, Jun 26 2017Labels: ReleaseBlock-Dev