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Issue metadata

Status: Duplicate
Merged: issue 733223
Owner: ----
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 3
Type: Bug



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ERR_SSL_VERSION_INTERFERENCE visiting inbox.google.com

Reported by christia...@gmail.com, Jun 23 2017

Issue description

Chrome Version       : 61.0.3138.0
OS Version: OS X 10.12.5
URLs (if applicable) : https://inbox.google.com
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5: OK
  Firefox 4.x: OK
     IE 7/8/9:

What steps will reproduce the problem?
1. Visit https://inbox.google.com
2.
3.

What is the expected result?
Page loads.

What happens instead of that?
Presented with ERR_SSL_VERSION_INTERFERENCE.

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3138.0 Safari/537.36



 
Screen Shot 2017-06-23 at 10.03.46 AM.png
92.0 KB View Download
Components: Internals>Network>SSL
I think this is very likely to be a middlebox issue based on the error code, but I'm not an SSL error expert; routing to that team for eval.

Labels: Needs-Feedback
This means some buggy networking software or device is interfering with an upcoming performance and security improvement to Chrome.

To help diagnose this, could you attach a NetLog per these instructions? Thanks!
https://dev.chromium.org/for-testers/providing-network-details

Also, what kind of network is this (home? work?). Do you have any antivirus, firewall, proxy, or other networking middleware products configured? If so, do you know which they are?
This is a work network. Unfortunately, I can no longer launch Chrome Canary. I attempted an update that I noticed was available immediately after submitting this report, and the update causes Chrome Canary to crash instantly (browser is never rendered.)
Project Member

Comment 4 by sheriffbot@chromium.org, Jun 23 2017

Cc: davidben@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "davidben@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Yeah, that's a separate problem and should hopefully be fixed in the next nightly build. Sorry about that. :-(

Do you mind checking again in a day or two? When you do, you'll also want to go to chrome://flags and set "Maximum TLS version enabled" to "TLS 1.3" and "Experimental QUIC protocol" to disabled, to make sure you're in the right experiment group.

Meanwhile, if you could find out what kinds of firewalls and proxies your work network has, that would be very helpful! Thanks!
I am waiting on my IT team to respond with network details here at the office, but until then I was able to capture a net-export session on https://inbox.google.com which is attached. I also noticed the issue on https://www.cockroachlabs.com/
chrome-net-export-log.json
385 KB View Download
Project Member

Comment 7 by sheriffbot@chromium.org, Jun 26 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "davidben@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
IT was able to share with me that "currently we are using [TLS] 1.0 1.1 1.2" and that we use watchguard for the firewall.
Mergedinto: 733223
Status: Duplicate (was: Unconfirmed)
Alright, yeah, this is a bug in Watchguard. Merging into our other Watchguard bugs.

As a workaround, you should ask your administrators to disable the "Allow only SSL compliant traffic" setting. It doesn't actually do much useful without content inspection on and is buggy.
http://www.watchguard.com/help/docs/fireware/11/en-US/Content/en-US/proxies/https/https_general_settings_c.html

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