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Issue 736007 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Jul 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Chrome Remote Desktop Multiple Issues

Reported by dahlingt...@gmail.com, Jun 22 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Steps to reproduce the problem:
Two Issues

I have chrome and chrome remote desktop installed on 2 computers, both Win10.  CRD version 59.0.3071.47.  

Issue 1 - Sharing as different users:
1. Server Comp - Share this computer for another user...
2. Client Comp - See and control...
3. Client Comp - Copy/paste PIN
4. Server Comp - Would you like to allow ...
5. Server Comp - Click Share. (Dialog goes away)
6. Server Comp - Hung at "Please select 'Share' ..."
7. Client Comp - The access code is invalid...

 Issue 2  - Sharing as same user:
1. Server Comp - Enable remote connections
2. Server Comp - enter PIN twice
3. Server Comp - Hang at "Enabling remote connections..."

Starting chrome and CRD as admin had no effect.

What is the expected behavior?
Sharing to work

What went wrong?
CRD hung.

WebStore page: https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp?hl=en

Did this work before? Yes IDK Year 2016

Chrome version: 58.0.3029.110  Channel: stable
OS Version: 10.0
Flash Version:
 
Labels: Needs-Milestone

Comment 2 by ajha@chromium.org, Jun 30 2017

Components: Services>Chromoting
Cc: pnangunoori@chromium.org
Labels: Needs-Feedback
Tested on Chrome Stable #59.0.3071.115 and Chrome Desktop Version #60.0.3112.25 on Windows 10 and unable to reproduce the issue. Attached are screencast for issues #1&2 for reference.
 
@Reporter -- Could you please try updating to latest versions as mentioned and by removing the extensions and creating a new profile to verify if the issue still persists.
 
Please let us know if we have missed anything.
 
Thanks in advance.

736007#2.mp4
1.2 MB View Download
736007#1.mp4
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We're going to need logs to track these down. On the server computer:
* With the app running, visit chrome://extensions
* Ensure that the "Developer Mode" checkbox at the top right of the page is checked.
* Scroll down to the Chrome Remote Desktop extension.
* Click the main.html link.
* Select the Console tab.
* Repro the problem and copy/paste the logs.

Can you also check Event Viewer and see if there are any messages from Chrome Remote Desktop.
Status: WontFix (was: Unconfirmed)

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