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Issue metadata

Status: Verified
Owner: ----
Closed: Jul 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Bluetooth keyboard and trackpad lose connection intermittently

Reported by f.re...@gmail.com, Jun 18 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9460.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.91 Safari/537.36
Platform: 9460.60.0 (Official Build) stable-channel guado

Steps to reproduce the problem:
I paired a BT Apple Keyboard and a BT Apple Magic Trackpad with my Asus Chromebox2 G007U. 

What is the expected behavior?
The BT devices should stay connected. 

What went wrong?
Both seem to lose connection intermittently (from once every couple of hours to several times an hour) but reconnect automatically after ~5-30 seconds. 
Both BT devices work fine when connected to an Apple MacBook in the same physical location. 

Did this work before? N/A 

Chrome version: 59.0.3071.91  Channel: stable
OS Version: 9460.60.0
Flash Version: 26.0.0.102 /opt/google/chrome/pepper/libpepflashplayer.so

I pulled these events from file:///var/log/

messages:
2017-06-18T20:55:55.085846+02:00 INFO kernel: [16222.819415] usb 1-4: USB disconnect, device number 2
2017-06-18T20:55:55.097776+02:00 INFO bluetoothd[1128]: adapter /org/bluez/hci0 has been disabled
2017-06-18T20:55:55.145705+02:00 INFO bluetoothd[1128]: Endpoint unregistered: sender=:1.25 path=/org/chromium/Cras/Bluetooth/A2DPSource
2017-06-18T20:55:55.146876+02:00 NOTICE dbus[406]: [system] Rejected send message, 3 matched rules; type="method_return", sender=":1.25" (uid=600 pid=1095 comm="/usr/bin/cras ") interface="(unset)" member="(unset)" error name="(unset)" requested_reply="0" destination=":1.28" (uid=218 pid=1128 comm="/usr/libexec/bluetooth/bluetoothd --nodetach ")
2017-06-18T20:55:55.580860+02:00 INFO kernel: [16223.314299] usb 1-4: new full-speed USB device number 5 using xhci_hcd
2017-06-18T20:55:55.746248+02:00 INFO kernel: [16223.479629] usb 1-4: New USB device found, idVendor=8087, idProduct=07dc
2017-06-18T20:55:55.746267+02:00 INFO kernel: [16223.479638] usb 1-4: New USB device strings: Mfr=0, Product=0, SerialNumber=0
2017-06-18T20:55:55.760845+02:00 INFO kernel: [16223.494562] Bluetooth: hci0: read Intel version: 3707100180012d0d25
2017-06-18T20:55:55.760859+02:00 INFO kernel: [16223.494584] Bluetooth: hci0: Intel device is already patched. patch num: 25
2017-06-18T20:55:55.147084+02:00 NOTICE dbus[406]: [system] Rejected send message, 3 matched rules; type="method_return", sender=":1.25" (uid=600 pid=1095 comm="/usr/bin/cras ") interface="(unset)" member="(unset)" error name="(unset)" requested_reply="0" destination=":1.28" (uid=218 pid=1128 comm="/usr/libexec/bluetooth/bluetoothd --nodetach ")
2017-06-18T20:55:55.845049+02:00 INFO bluetoothd[1128]: adapter /org/bluez/hci0 has been enabled
2017-06-18T20:55:55.847428+02:00 INFO bluetoothd[1128]: Endpoint registered: sender=:1.25 path=/org/chromium/Cras/Bluetooth/A2DPSource
2017-06-18T20:55:55.848505+02:00 INFO bluetoothd[1128]: Player registered: sender=:1.25 path=/org/chromium/Cras/Bluetooth/DefaultPlayer
2017-06-18T20:55:55.849062+02:00 ERR cras_server[1095]: RegisterProfile returned error: org.bluez.Error.AlreadyExists
2017-06-18T20:55:55.849078+02:00 ERR cras_server[1095]: RegisterProfile returned error: org.bluez.Error.AlreadyExists
2017-06-18T20:56:03.054835+02:00 ERR kernel: [16230.794749] apple 0005:05AC:023A.0006: unknown main item tag 0x0
2017-06-18T20:56:04.139846+02:00 INFO kernel: [16231.880297] input: Sosos Tastatur as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:6/0005:05AC:023A.0006/input/input12
2017-06-18T20:56:04.139876+02:00 INFO kernel: [16231.880769] apple 0005:05AC:023A.0006: input,hidraw0: BLUETOOTH HID v0.50 Keyboard [Sosos Tastatur] on f0:42:1c:85:8f:03
2017-06-18T20:56:04.203296+02:00 INFO laptop-mode[12364]: Warning: Configuration file /etc/laptop-mode/conf.d/board-specific/*.conf is not readable, skipping.
2017-06-18T20:56:04.225102+02:00 INFO laptop-mode[12384]: Laptop mode 
2017-06-18T20:56:04.227244+02:00 INFO laptop-mode[12385]: enabled, 
2017-06-18T20:56:04.229298+02:00 INFO laptop-mode[12386]: not active [unchanged]
2017-06-18T20:56:04.238837+02:00 ERR kernel: [16231.979573] magicmouse 0005:05AC:030E.0007: unknown main item tag 0x0
2017-06-18T20:56:04.246890+02:00 INFO kernel: [16231.987641] input: Apple Wireless Trackpad as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:7/0005:05AC:030E.0007/input/input13
2017-06-18T20:56:04.246917+02:00 INFO kernel: [16231.988123] magicmouse 0005:05AC:030E.0007: input,hidraw1: BLUETOOTH HID v1.60 Mouse [Apple Wireless Trackpad] on f0:42:1c:85:8f:03
2017-06-18T20:56:04.266220+02:00 NOTICE root[12398]: /opt/google/input/device_added 
2017-06-18T20:56:04.303431+02:00 NOTICE root[12405]: /opt/google/input/device_added /dev/input/event8
2017-06-18T20:56:04.445087+02:00 INFO laptop-mode[12411]: Warning: Configuration file /etc/laptop-mode/conf.d/board-specific/*.conf is not readable, skipping.
2017-06-18T20:56:04.468848+02:00 INFO laptop-mode[12432]: Laptop mode 
2017-06-18T20:56:04.470871+02:00 INFO laptop-mode[12433]: enabled, 
2017-06-18T20:56:04.472626+02:00 INFO laptop-mode[12434]: not active [unchanged]

power_manager/powerd.LATEST
[0618/205555:INFO:udev.cc(282)] Removing device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:5/0005:05AC:030E.0005/input/input11/event7
[0618/205555:INFO:udev.cc(282)] Removing device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:5/0005:05AC:030E.0005/input/input11
[0618/205555:INFO:input_watcher.cc(466)] Stopping watching /dev/input/event8
[0618/205555:INFO:udev.cc(282)] Removing device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:4/0005:05AC:023A.0004/input/input10/event8
[0618/205555:INFO:udev.cc(282)] Removing device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:4/0005:05AC:023A.0004/input/input10
[0618/205604:INFO:udev.cc(267)] Adding device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:6/0005:05AC:023A.0006/input/input12 with tags usable_when_docked usable_when_laptop usable_when_tablet usable_when_display_off wakeup wakeup_only_when_usable inhibit role_external_input
[0618/205604:INFO:input_device_controller.cc(223)] Un-inhibiting /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:6/0005:05AC:023A.0006/input/input12
[0618/205604:INFO:input_device_controller.cc(211)] Enabling wakeup for /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:6/0005:05AC:023A.0006/input/input12 through /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
[0618/205604:INFO:input_watcher.cc(409)] Watching power button: /dev/input/event7
[0618/205604:INFO:udev.cc(267)] Adding device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:256:6/0005:05AC:023A.0006/input/input12/event7 with tags usable_when_docked usable_when_laptop usable_when_tablet usable_when_display_off role_external_input
[0618/205604:INFO:udev.cc(267)] Adding device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:7/0005:05AC:030E.0007/input/input13 with tags usable_when_docked usable_when_laptop usable_when_tablet usable_when_display_off wakeup wakeup_only_when_usable inhibit role_external_input
[0618/205604:INFO:input_device_controller.cc(223)] Un-inhibiting /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:7/0005:05AC:030E.0007/input/input13
[0618/205604:INFO:input_device_controller.cc(211)] Enabling wakeup for /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:7/0005:05AC:030E.0007/input/input13 through /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4
[0618/205604:INFO:udev.cc(267)] Adding device /sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/bluetooth/hci0/hci0:512:7/0005:05AC:030E.0007/input/input13/event8 with tags usable_when_docked usable_when_laptop usable_when_tablet usable_when_display_off role_external_input
 
Cc: mcchou@chromium.org r...@chromium.org rjahagir@chromium.org pbath...@chromium.org josephsih@chromium.org
Components: OS>Systems>Bluetooth
Labels: M-59
@pbathini, can we repro this?
Status: Verified (was: Unconfirmed)
Nvm, this is the Intel chip issue that has been fixed in M61. 

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