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Issue 733913 link

Starred by 2 users
Status: Assigned
Owner:
█ zhanlu@chromium.org
Last visit > 30 days ago
Cc:
atwilson@chromium.org
█ sduraisamy@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Chromebox IP address not reported in Google Chrome Device Management Portal for Chromeboxes using proxy server

Reported by mark.les...@asb.co.nz, Jun 16 2017 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9460.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.91 Safari/537.36
Platform: 9460.60.0 (Official Build) stable-channel ninja

Steps to reproduce the problem:
1. Provision an Exterprise managed Chromebox on corporate network with access to internet provided through proxy server
2. Chromebox will be provisioned OK, and can be managed from Google CDM.  However, the IP addresses associated to the Chromebox are not visible in the portal.
3. 

What is the expected behavior?
Chromeboxes provisioned on direct internet connection report thier IP addresses correctly in the portal.

What went wrong?
IP addresses of Chromebox not displayed

Did this work before? N/A 

Chrome version: 59.0.3071.91  Channel: stable
OS Version: 9460.60.0
Flash Version: Shockwave Flash 26.0 r0

Comment 1 by mark.les...@asb.co.nz, Jun 16 2017 

Screenshot attached
Missing IP Address.png
35.0 KB View Download

Comment 2 by mark.les...@gmail.com, Jun 16 2017 

Debug logs from Chromebox attached
debug-logs_20170616-142219.tgz
803 KB Download

Comment 3 by igorcov@chromium.org, Jun 19 2017

Owner: atwilson@chromium.org
Need somebody to look at this.

Comment 4 by atwilson@chromium.org, Jun 23 2017

Cc: atwilson@chromium.org
Owner: sduraisamy@chromium.org
Are you running in kiosk mode, or do you have users signed in? We don't report LAN IP for user sessions, only for auto-launched kiosks, because it could allow (coarse) location tracking of users.

Raj, perhaps you can drive a bug with the cpanel folks to clarify the UI here?

Comment 5 by mark.les...@asb.co.nz, Jun 23 2017 

Yes, the Chromebox is running Appspace in kiosk mode.  I have other Chromeboxes, running the same app in kiosk mode, that are not using a proxy server for internet connectivity and they report the IP address in the CDM portal correctly.

Comment 6 by atwilson@chromium.org, Jun 23 2017

Cc: sduraisamy@chromium.org
Owner: zhanlu@chromium.org
Zhanlu, can you take a look at what status upload information you're receiving on the server?

Is this kiosk session marked to auto-launch? We only report IP info for auto-launched kiosk sessions (ones that are invoked automatically immediately after boot).

Comment 7 by mark.les...@asb.co.nz, Jun 23 2017 

Yes, it's auto-launch.
23-06-17 14-51-23.png
58.7 KB View Download

Comment 8 by sduraisamy@chromium.org, Jun 24 2017

Status: Assigned (was: Unconfirmed)
Hi Mark, please add your domain name and device S/N. We will look into it.

Comment 9 by sduraisamy@chromium.org, Jun 24 2017

Components: UI>Shell>Kiosk

Comment 10 by mark.les...@asb.co.nz, Jun 25 2017 

Hi,

Domain name is asb.co.nz

Many devices are affected by this issue.  Here's one S/N - 91DED00GA1054201531LMA0.
►

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