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Issue 732419 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome 61.0.3128.0 get a ERR_ACCESS_DENIED for all requests

Reported by jam...@giftbit.com, Jun 12 2017

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. Open Chrome 61.0.3128.0
2. Go to google.com

What is the expected behavior?
Chrome should load

What went wrong?
Received the following message

> This site can’t be reached
>
> The webpage at http://google.com/ might be temporarily down or it may have moved permanently to a new web address.
> ERR_ACCESS_DENIED

See attached network capture from chrome://net-internals

Did this work before? N/A 

Chrome version: 61.0.3128.0  Channel: canary
OS Version: OS X 10.11.6
Flash Version:
 
networkcap.txt
63.5 KB View Download

Comment 1 by jam...@giftbit.com, Jun 12 2017

One thing to note, Chrome 58.0.3029.110 on the same laptop.

Comment 2 by mmenke@chromium.org, Jun 12 2017

Hrm...This is a pretty obscure error code.

It looks to me like the mostly likely way for this to happen is for the platform's connect() method to return EACCES.  Are you running any security software you could try temporarily disabling?

Comment 3 by mmenke@chromium.org, Jun 12 2017

Labels: Needs-Feedback

Comment 4 by jam...@giftbit.com, Jun 12 2017

My laptop does have Norton Security on it. I disabled the firewall, and ensured that the built in Mac Firewall was disabled. The network capture was done with both the firewalls disabled.
Project Member

Comment 5 by sheriffbot@chromium.org, Jun 12 2017

Cc: mmenke@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "mmenke@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 6 by jam...@giftbit.com, Jun 12 2017

:facepalm: Despite turning off all of Norton Security and trying again, it still didn't work. Given that some other parts of Norton Security seemed to ignore the fact I disabled them, I tried uninstalling it completely. Low and behold, it worked... :\ Embarrassing. 

Comment 7 by mmenke@chromium.org, Jun 12 2017

Status: WontFix (was: Unconfirmed)
Thanks for the followup!  Not a problem, it happens.

There may be an option to disable SSL inspection in Norton that you can disable (Not sure if you were running into issues with SSL only, but SSL connections are more often broken by security software).

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