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Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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[Stumpy] Unable to display on the first 4K monitor when second 1080 HD monitor is connected (both the monitors connected with DP - DP)

Project Member Reported by pgangishetty@chromium.org, Jun 9 2017

Issue description

Chrome Version: 60.0.3112.26
OS: 9592.15.0 (Official Build)dev-channel stumpy
Firmware: Google_Stumpy.2.102.0

What steps will reproduce the problem?
(1) Connect the device with monitor (Acer UHD 4k2k) using DP-DP cable
(2) Connect the device with 2nd monitor (ASUS 1080 HD)  using DP-DP cable 

What is the expected result?
Both monitors should display without any issues

What happens instead?
Scenario 1 - 1080 HD & 4k Monitors used  (both connections DP-DP & also tried 1 monitor DP-DP and other DVI)

1. 2nd monitor gets displayed
2. 1st monitor goes blank and no display is seen
3. Unplug one monitor and try to reboot, this message is displayed sometimes "Your system is applying a critical update. Please do not turn it off" and sometimes it goes to login screen.

Scenario 2:  2 - 1080 HD monitors used
1. In this case both monitors display but when try to reboot this message "Your system is applying a critical update. Please do not turn it off" is seen sometimes. 


Please use labels and text to provide additional information.
Logs & screenshots attached. 

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

 
I don't think 4K works on stumpy; is there any other resolution than 4K supported by this monitor?
Tried with lower resolution on 4k monitor and it does work alone by itself, But when another monitor (1080) is connected there is no display on 4k but there is display on 2nd monitor.  
Cc: dbehr@chromium.org

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