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Password Manager Doest not work and is incredible annoying and frustrating. |
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Issue descriptionChrome Version: 58.0.3029.110 (Official Build) (64-bit) URLs: www.my.t-mobile.com/ What steps will reproduce the problem? 1. Try to log in with my username. 2. Does not autocomplete the password. 3. Go look for the password in my chrome settings. 4. Password does not appear in chrome settings. 5. Go look for the password in passwords.google.com 6. Password appears there. What is the expected result? My password should autocomplete. What happens instead? My password does not autocomplete. Please provide any additional information below. This is the most frustrating functionallity I ever had. It happened in tens of pages that I decided to use chrome password manager to create a password and then, a couple of weeks later I try to login and the password is just not there, and nowhere to be found in chrome settings. I just learned about passwords.google.com, but I had to recover multiple passwords because of this bug. It happened both with my personal account as well as with my work account. Attach a screenshot or the output from chrome://password-manager-internals if possible Password-Manager-Internals: Captured password manager logs are listed below. Logs are cleared and no longer captured when all password-manager-internals pages are closed. Message: PasswordAutofillAgent::DidStartProvisionalLoad The new state of the UI: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://account.t-mobile.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://account.t-mobile.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 0 Number of pending login managers (after): 0 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://account.t-mobile.com/ Number of all forms: 1 Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://account.t-mobile.com/ Number of all forms: 1 Form is a password form: { Action : https://account.t-mobile.com/ , New password element : , Origin : https://account.t-mobile.com/ , PSL match : false, Password element : password , Password generated : false, Scheme : HTML , Signon realm : https://account.t-mobile.com/ , Times used : 0, Username element : username } Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 0 Adding manager for form: { Signature of form: 9644125541436766727 Signon realm: https://account.t-mobile.com/ Origin: https://account.t-mobile.com/ Action: https://account.t-mobile.com/ Form name: signinform Form fields: username: 239111655, text, on password: 2051817934, password, off } Message: FormFetcherImpl::Fetch FormFetcherImpl::state_: 1 Number of pending login managers (after): 1 Message: FormFetcherImpl::OnGetPasswordStoreResults Number of results from the password store: 0 Message: PasswordFormManager::ProcessMatches SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.facebook.com/ Number of all forms: 11
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Jun 7 2017
Can we get a screenshot of your chrome://sync-internals/ ? The second thing is in chrome://histograms. Can you search for PasswordManager.LinuxBackendStatistics and paste the related record here? Is it correct that chrome://settings/passwords isn't empty and it's only that particular password is missing?
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Jun 7 2017
Thanks for your answer, vasilii.
I attached an screenshot from my personal profile.
Histogram: PasswordManager.LinuxBackendStatistics recorded 2 samples, mean = 10.0 (flags = 0x41)
0 ...
10 ------------------------------------------------------------------------O (2 = 100.0%) {0.0%}
11 ...
chrome://setings/passwords IS empty, both in my personal and work profiles. It was not empty a couple of weeks ago.
It looks like all the passwords got deleted from my local chrome accounts, but they appear in the web page.
Let me know if there's anything else I can do to help.
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Jun 8 2017
There is no screenshot attached so far. I see that you use GNOME with Libsecret library. We store the passwords in the Keyring. You can use 'seahorse' app to read it. Is it true that your 'Login' Keyring is automatically unlocked on login? Is it actually unlocked while Chrome is running?
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Jun 8 2017
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Jun 8 2017
Now that you mention it. I had to delete my keyring a couple of days ago due to a password change. I wasn't aware that it would affect my chrome passwords. Would it be possible to restore the passwords?
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Jun 9 2017
Of course, if you have everything on passwords.google.com. I'm surprised it doesn't work automatically. I need from you - the screenshot - PasswordManager.PasswordSyncState histogram (use the same steps in Comment #2). - Chrome log when you launch Chrome (https://www.chromium.org/for-testers/enable-logging). Note that all the chrome processes should be down before you start it.
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Jun 9 2017
I closed and opened chrome -- nothing happened. I rebooted the computer and both my chrome profiles got logged out. After I logged in to my gmail accounts, each of the profiles got the correct passwords. I think this solves the issue for me. Now everything works correctly and I don't think the logs would be very useful :/ Let me know if you still want them.
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Jun 9 2017
Did you get your passwords back in Keyring?
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Jul 13 2017
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Jan 25 2018
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Comment 1 by battre@chromium.org
, Jun 7 2017Status: Available (was: Untriaged)