Changing Loudness Equalization system sounds property stops playing YouTube video (or only sound)
Reported by
pil...@gmail.com,
Jun 5 2017
|
||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Example URL: Any YouTube video Steps to reproduce the problem: 1. open some YouTube video page 2. start playing 3. open Speakers Properties, then Enhacements tab 4. change Loudness Equalization checkbox, Apply 5. opened YouTube video page stops playing sound, and clicking on track doesn't help to play video What is the expected behavior? YouTube video page should continue playing but with different sound. What went wrong? YouTube video page stopped playing. Loading icon appeared, although it's not network related and it has buffer preloaded already. Sometimes only sound is missing, video continues playing. Did this work before? N/A Chrome version: 58.0.3029.110 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 25.0 r0 WORKAROUND: apply settings then reload video page.
,
Jun 5 2017
Removing network tag as "it's not network related"
,
Jun 5 2017
"Speakers" in my case was USB headphone set.
,
Jun 7 2017
Unable to reproduce the issue on Windows 7 using chrome reported version-58.0.3029.110 ,stable-59.0.3071.86 & Canary-61.0.3122.0 as per the below steps: 1. Launched chrome 2. Connect USB headphone set 2. Open any Youtube video page & start playing 3. Open system Speakers Properties, then Enhacements tab 4. Checked 'Loudness Equalization' checkbox, 5. Observed video playing continuously with clear voice. Please check the issue on latest stable/ Canary & let us know if we miss any steps to reproduce the issue. Please find the attached screencast for reference . Thanks..!!
,
Jun 7 2017
In attached screencast, how come "Apply" button is always disabled? Issue happens after clicking "Apply" button. I don't have Immediate option and you don't have Settings. Hm hm I checked Device Manager and I see I got some exclamation marks on "High Definition Audio Controller", maybe its my driver is bad?
,
Jun 7 2017
Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Jun 19 2017
pilaxx@ could you please let us know the latest behavior of this issue after fixing the "High Definition Audio Controller" driver problem.
,
Jun 19 2017
@kkaluri I tried to fix it, but no success. After reading more info about Device Manager messages, it could be that this computer is "dying".
,
Jun 19 2017
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Jun 20 2017
Tested the issue on Windows 7 using chrome reported version #58.0.3029.110,#59.0.3071.86 stable & Canary #61.0.3125.0 as per the below steps: 1. Launched chrome 2. Connect USB headphone set 2. Open any YouTube video page & start playing 3. Open system Speakers Properties, then Enhancements tab 4. Checked 'Loudness Equalization' checkbox, 5. Observed video playing continuously with clear voice. Unable to reproduce the issue.Please find the attached screen cast for reference. Adding the appropriate component so that respective team would help in further investigation. Thanks..!!
,
Jun 20 2017
You have two "2." steps ;) Note: Computer does not have sound speakers. Only plugged in USB Headset. Try: turn off computer, unplug any speakers, plug in USB headset, turn on computer, then play youtube video, apply 'Loudness Equalization'. In my case sound stops, video is ok, reloading icon appears over youtube video. I tried it just now, and it happened again. Chrome version data: Google Chrome 59.0.3071.104 (Official Build) (64-bit) (cohort: 59_104_Win) Revision 1c037b7399035b4209e72455256615e8972493aa-refs/branch-heads/3071@{#790} OS Windows JavaScript V8 5.9.211.35 Flash 26.0.0.131 C:\Windows\system32\Macromed\Flash\pepflashplayer64_26_0_0_131.dll User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.104 Safari/537.36 Command Line "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
,
Jun 27 2017
As per comment #11, issue seems to be related to unplugging external speakers. As TE doesn't have external speakers adding TE-Hardware-Dependency label. Requesting someone from Internals>media team to help in further triaging this issue. Thanks!
,
Jul 13 2017
media team doesn't have external speakers either. add dale to see if there is any hint.
,
Jul 28 2017
MTV team, can you help triage this bug? media TE doesn't have external speakers. thanks
,
Sep 12 2017
no response from MTV team. Dale, do you happen to have external speaker or USB headset can trigger system Speakers Properties => Enhancements tab I don't have necessary hardware to bring up this setting.
,
Jan 10 2018
|
||||||||||
►
Sign in to add a comment |
||||||||||
Comment 1 by nyerramilli@chromium.org
, Jun 5 2017