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Issue metadata

Status: WontFix
Owner: ----
Closed: Jan 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Changing Loudness Equalization system sounds property stops playing YouTube video (or only sound)

Reported by pil...@gmail.com, Jun 5 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Example URL:
Any YouTube video

Steps to reproduce the problem:
1. open some YouTube video page
2. start playing
3. open Speakers Properties, then Enhacements tab
4. change Loudness Equalization checkbox, Apply
5. opened YouTube video page stops playing sound, and clicking on track doesn't help to play video

What is the expected behavior?
YouTube video page should continue playing but with different sound.

What went wrong?
YouTube video page stopped playing. Loading icon appeared, although it's not network related and it has buffer preloaded already. Sometimes only sound is missing, video continues playing. 

Did this work before? N/A 

Chrome version: 58.0.3029.110  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 25.0 r0

WORKAROUND: apply settings then reload video page.
 
chrome-youtube-sound-effect-bug-158.png
472 KB View Download
Labels: Needs-Triage-M58
Components: -Internals>Network
Removing network tag as "it's not network related"

Comment 3 by pil...@gmail.com, Jun 5 2017

"Speakers" in my case was USB headphone set.
Cc: jmukthavaram@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Windows 7 using chrome reported version-58.0.3029.110  ,stable-59.0.3071.86 & Canary-61.0.3122.0 as per the below steps:

1. Launched chrome
2. Connect USB headphone set
2. Open any Youtube video page & start playing
3. Open system Speakers Properties, then Enhacements tab
4. Checked 'Loudness Equalization' checkbox, 
5. Observed video playing continuously with clear voice.

Please check the issue on latest stable/ Canary & let us know if we miss any steps to reproduce the issue.
Please find the attached screencast for reference .
Thanks..!!
729427.mp4
7.2 MB View Download

Comment 5 by pil...@gmail.com, Jun 7 2017

In attached screencast, how come "Apply" button is always disabled? Issue happens after clicking "Apply" button. I don't have Immediate option and you don't have Settings. Hm hm I checked Device Manager and I see I got some exclamation marks on "High Definition Audio Controller", maybe its my driver is bad?
Project Member

Comment 6 by sheriffbot@chromium.org, Jun 7 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "jmukthavaram@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: kkaluri@chromium.org
Labels: Needs-Feedback
pilaxx@ could you please let us know the latest behavior of this issue after fixing the "High Definition Audio Controller" driver problem.

Comment 8 by pil...@gmail.com, Jun 19 2017

@kkaluri I tried to fix it, but no success. After reading more info about Device Manager messages, it could be that this computer is "dying".
chromium_bug_devmgr.jpg
110 KB View Download
Project Member

Comment 9 by sheriffbot@chromium.org, Jun 19 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: Internals>Media>Video
Tested the issue on Windows 7 using chrome reported version #58.0.3029.110,#59.0.3071.86 stable & Canary #61.0.3125.0 as per the below steps:

1. Launched chrome
2. Connect USB headphone set
2. Open any YouTube video page & start playing
3. Open system Speakers Properties, then Enhancements tab
4. Checked 'Loudness Equalization' checkbox, 
5. Observed video playing continuously with clear voice.

Unable to reproduce the issue.Please find the attached screen cast for reference.

Adding the appropriate component so that respective team would help in further investigation.
Thanks..!!
729427.webm
5.1 MB View Download

Comment 11 by pil...@gmail.com, Jun 20 2017

You have two "2." steps ;)

Note: Computer does not have sound speakers. Only plugged in USB Headset.
Try: turn off computer, unplug any speakers, plug in USB headset, turn on computer, then play youtube video, apply 'Loudness Equalization'. In my case sound stops, video is ok, reloading icon appears over youtube video.

I tried it just now, and it happened again. Chrome version data:

Google Chrome	59.0.3071.104 (Official Build) (64-bit) (cohort: 59_104_Win)
Revision	1c037b7399035b4209e72455256615e8972493aa-refs/branch-heads/3071@{#790}
OS	Windows
JavaScript	V8 5.9.211.35
Flash	26.0.0.131 C:\Windows\system32\Macromed\Flash\pepflashplayer64_26_0_0_131.dll
User Agent	Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.104 Safari/537.36
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Labels: TE-Hardware-Dependency
As per comment #11, issue seems to be related to unplugging external speakers. As TE doesn't have external speakers adding TE-Hardware-Dependency label.
Requesting someone from Internals>media team to help in further triaging this issue.

Thanks!
Cc: dalecur...@chromium.org
Components: -Internals>Media>Video Internals>Media>Audio
Labels: TE-NeedsTriageFromMTV
media team doesn't have external speakers either. 
add dale to see if there is any hint.
MTV team, can you help triage this bug? media TE doesn't have external speakers. thanks
no response from MTV team.
Dale, do you happen to have external speaker or USB headset can trigger system Speakers Properties => Enhancements tab 
I don't have necessary hardware to bring up this setting.
Status: WontFix (was: Unconfirmed)

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