Chrome password manager broken on BofA; deleting entry = entire manager broken.
Reported by
netherli...@gmail.com,
Jun 3 2017
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Issue descriptionChrome Version : 57.0.2987.146 OS Version: 9202.64.0 URLs (if applicable) : secure.bankofamerica.com Other browsers tested: None What steps will reproduce the problem? 1. Log in to BofA 2. Chrome initially saves ONLY the password, not the login ID (it's empty). 3. Confused, so I went to the password manager and deleted the bank of america password. 4. Now when I log into BofA, chrome doesn't save or offer to save the password at all, with or without the login ID. 5. Go to the password manager and delete all passwords. 6. Chrome still doesn't offer to save passwords on the BofA site. 7. Go to the BofA site's change-password page. 8. Chrome offers to autogenerate a strong password. 9. Accept Chrome's suggestion, and successfully change my BofA password. 10. Chrome still doesn't successfully save the password. What is the expected result? 1. I expected Chrome to save the log in ID. 2. I expected Chrome to continue to offer to save passwords. 3. When Chrome suggests a password and I accept it, I expect Chrome to remember. What happens instead of that? An exercise in frustration. Please provide any additional information below. Attach a screenshot if possible. UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 9202.64.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.146 Safari/537.36
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Nov 7 2017
- Do you see the key icon in the address bar next to the bookmark star after you log in? The bubble may not appear but still if you click the icon you'll see it. - Note that in new Chrome 62 you'll be able to edit the username in the bubble directly.
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Nov 8 2017
No, the key icon doesn't appear.
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Nov 8 2017
Thank you for providing more feedback. Adding requester "vasilii@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 8 2017
- open chrome://password-manager-internals/ - in another tab open the site and login there. - post the log from password-manager-internals here.
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Nov 10 2017
Ummm....I tried to paste it and save changes, but it says "Deleted"?
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Nov 10 2017
Thank you for providing more feedback. Adding requester "vasilii@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 13 2017
Somebody delete the comment. I got the link to the Google Drive but the log is cluttered. Can you create two logs - first for the moment you load the page and type your credentials only. Then you copy the log here or to a Google doc. - second from the moment you click "Sign in" and the page loads. You can refresh or open new chrome://password-manager-internals/ for that.
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Nov 18 2017
This log includes: Open bankofamerica.com Choose my login name from the dropdown. Choose the password (which as “no name”). Captured password manager logs are listed below. Logs are cleared and no longer captured when all password-manager-internals pages are closed. Message: PasswordAutofillAgent::DidStartProvisionalLoad The new state of the UI: 0 The new state of the UI: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.google.com/ Number of all forms: 1 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.google.com/ Number of all forms: 1 Form found on page: { Action : , Form name or ID : } Form is visible: true Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 0 Number of pending login managers (after): 0 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: chrome-search://most-visited/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: chrome-search://most-visited/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 0 Number of pending login managers (after): 0 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.google.com/ Number of all forms: 1 Message: PasswordAutofillAgent::DidStartProvisionalLoad The new state of the UI: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 8 Form is a password form: { Action : https://www.bankofamerica.com/ , New password element : , Origin : https://www.bankofamerica.com/ , PSL match : false, Password element : passcode1 , Password generated : false, Scheme : HTML , Signon realm : https://www.bankofamerica.com/ , Times used : 0, Username element : onlineId1 } Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 0 Adding manager for form: { Signature of form: 11203290890891680259 Signon realm: https://www.bankofamerica.com/ Origin: https://www.bankofamerica.com/ Action: https://www.bankofamerica.com/ Form name: idForm Form fields: multiID1: 2106692966, select-one onlineId1: 2941358305, text passcode1: 3382344300, password } Message: FormFetcherImpl::Fetch FormFetcherImpl::state_: 1 Number of pending login managers (after): 1 Message: FormFetcherImpl::OnGetPasswordStoreResults Number of results from the password store: 1 Message: PasswordFormManager::ProcessMatches SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Message: PasswordManager::Autofill wait_for_username: true The new state of the UI: 0 Message: PasswordAutofillAgent::OnFillPasswordForm ambiguous_or_empty_names: false Number of potential forms to fill: 1 form_data's wait_for_username: true form_contains_fillable_username_field: false username_field_name empty: true password_field_name empty: false Message: Generation: no possible account creation forms SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Server predictions: { Signature of form: 11203290890891680259 Origin: https://www.bankofamerica.com/ Action: Form fields: multiID1: 2106692966, select-one onlineId1: 2941358305, text, SERVER_PREDICTION: USERNAME passcode1: 3382344300, password, SERVER_PREDICTION: PASSWORD } Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://1359940.fls.doubleclick.net/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://1359940.fls.doubleclick.net/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 8 Form found on page: { Action : https://locators.bankofamerica.com/ , Form name or ID : } Form is visible: false Form found on page: { Action : https://secure.bankofamerica.com/ , Form name or ID : } Form is visible: true Form found on page: { Action : , Form name or ID : frmSelectedId } Form is visible: false Form found on page: { Action : https://secure.bankofamerica.com/ , Form name or ID : frmSignIn } Form is visible: false Form found on page: { Action : , Form name or ID : idForm } Form is visible: true Form is a password form: { Action : https://www.bankofamerica.com/ , New password element : , Origin : https://www.bankofamerica.com/ , PSL match : false, Password element : passcode1 , Password generated : false, Scheme : HTML , Signon realm : https://www.bankofamerica.com/ , Times used : 0, Username element : onlineId1 } Form found on page: { Action : , Form name or ID : savedIdForm } Form is visible: false Form found on page: { Action : , Form name or ID : } Form is visible: false Form found on page: { Action : , Form name or ID : stateSelectForm } Form is visible: true Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Message: PasswordManager::Autofill wait_for_username: true The new state of the UI: 0 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: Generation: no possible account creation forms Message: PasswordAutofillAgent::OnFillPasswordForm ambiguous_or_empty_names: false Number of potential forms to fill: 1 form_data's wait_for_username: true form_contains_fillable_username_field: false username_field_name empty: true password_field_name empty: false Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://boss.bankofamerica.com/ Number of all forms: 1 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://boss.bankofamerica.com/ Number of all forms: 1 Form found on page: { Action : , Form name or ID : myform } Form is visible: true Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://dull.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://dull.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://boss.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://dull.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://dull.bankofamerica.com/ Message: Webpage is empty Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: |frame| is not the main frame Message: PasswordAutofillAgent::SendPasswordForms only_visible: false Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Message: PasswordAutofillAgent::SendPasswordForms only_visible: true Security origin: https://www.bankofamerica.com/ Number of all forms: 0 Some control elements not associated to a form element are visible: false Message: PasswordManager::CreatePendingLoginManagers SSL errors present: false IsPasswordManagementEnabledForCurrentPage: true Number of pending login managers (before): 1 Number of pending login managers (after): 1 Message: PasswordManager::OnPasswordFormsRendered Message: PasswordManager::CanProvisionalManagerSave Message: No provisional save manager This log contains Clicking on the [sign in] button. Captured password manager logs are listed below. Logs are cleared and no longer captured when all password-manager-internals pages are closed. Message: PasswordAutofillAgent::WillSubmitForm HTML form for submit: { Action : https://secure.bankofamerica.com/ , Form name or ID : frmSignIn } Message: Form isn't a password form Message: PasswordAutofillAgent::DidStartProvisionalLoad Message: PasswordAutofillAgent::DidStartProvisionalLoad The new state of the UI: 0
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Nov 18 2017
Thank you for providing more feedback. Adding requester "vasilii@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 20 2017
All right. Chrome has seen the form submission but decided that it's not a password form. On Chrome 62 you should be able to save the password anyway. Just click the key icon in the password bar and you'll see the bubble.
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Nov 20
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue. Sorry for the inconvenience if the bug really should have been left as Available. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 22
Adding the generation component, because of steps 8-10 in the description. It would be good to test this on a current Chrome, but not sure if anybody on the team has a Bank of America account. |
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Comment 1 by pgangishetty@chromium.org
, Nov 3 2017