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Issue 728926 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Jun 2017
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Bug in accessing multiple Google accounts from google.com page

Reported by abhi021...@gmail.com, Jun 2 2017 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Steps to reproduce the problem:
1. There are two Google accounts both of them are remembered and signed in previously, one of them is default.
2. When trying to access the other account(second)(i.e on clicking button of second account's email address), new page is loaded which asks to sign in.
3. When Sign in is clicked, the process goes to First Step.
4.For accessing the the second account we have to click on add account button which loads a new page.This in turn asks to sign in again.

What is the expected behavior?
In second step itself the page must be directed to the second account.

What went wrong?
Google asking for a sign in for an account that is already logged in.
This should not be the case.

Did this work before? N/A 

Chrome version: 58.0.3029.110  Channel: stable
OS Version: OS X 10.12.4
Flash Version: 25.0.0.171

The screen capture has been attached for demonstrating the steps mentioned.
brokenWebpage.mov
9.3 MB Download

Comment 1 by shrike@chromium.org, Jun 2 2017 

This looks like a Google sign-in issue rather than a Chrome issue. What happens if you clear cookies?

Comment 2 by shrike@chromium.org, Jun 2 2017

Labels: Needs-Feedback

Comment 3 by abhi021...@gmail.com, Jun 3 2017 

I did not try clearing the cookies rather I signed in again.

Now the 2 account is accessible on clicking the email button. My perception is that it is temporarily rectified.


I reported it as it is happening for the second or third time.
Project Member

Comment 4 by sheriffbot@chromium.org, Jun 3 2017

Cc: shrike@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "shrike@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by shrike@chromium.org, Jun 7 2017

Cc: -shrike@chromium.org
Components: -UI Services>SignInSSO
Not sure if this is a Google issue or a Chrome issue.

Comment 6 by sdy@chromium.org, Jun 13 2017

Status: WontFix (was: Unconfirmed)
Unfortunately, this looks like a Google problem, not a Chrome problem. When I've had issues like this, signing *out* and signing back in sometimes resolves them :). You might also want to send feedback to Google.
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