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Issue 727840 link

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Issue metadata

Status: Archived
Owner:
Closed: Jun 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome latest version v56.0.2924.87 stopped responding and crashing within minutes after launching on Windows 10 release builds 10240,10586,14393 with 64bits verisons

Reported by msappeng...@gmail.com, May 30 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

Steps to reproduce the problem:
This is a reliability issue. No repro steps recorded, see What "What went wrong" answer for the crashing scenario.

What is the expected behavior?
Chrome browser does not crash on 64 bit Windows 10.

What went wrong?
[Google Chrome] Reliability: chrome_child.dll!Unknown -- APPLICATION_FAULT e0000008

Chrome latest version v56.0.2924.87 stopped responding and crashing within minutes after launching  on Windows 10 release builds 10240,10586,14393 . All these crashes are reported on 64-bit versions of Windows 10. This issue is seen on both Surface and Desktop. Crash analysis shows the below error code and stack text

EXCEPTION_CODE_STR:  e0000008
STACK_TEXT:  
0000005a`17c6caa0 00007ff8`97d58c11 : aaaaaaaa`aaaaaaaa 0000005a`17daec60 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa : KERNELBASE!RaiseException+0x68
0000005a`17c6cb80 aaaaaaaa`aaaaaaaa : 0000005a`17daec60 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 00007ff8`9a8f68c0 : chrome_child+0xa48c11
0000005a`17c6cb88 0000005a`17daec60 : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 00007ff8`9a8f68c0 00007ff8`97fe4630 : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cb90 aaaaaaaa`aaaaaaaa : aaaaaaaa`aaaaaaaa 00007ff8`9a8f68c0 00007ff8`97fe4630 0000005a`17c6cbe0 : 0x0000005a`17daec60
0000005a`17c6cb98 aaaaaaaa`aaaaaaaa : 00007ff8`9a8f68c0 00007ff8`97fe4630 0000005a`17c6cbe0 00007ff8`9a8f68c0 : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cba0 00007ff8`9a8f68c0 : 00007ff8`97fe4630 0000005a`17c6cbe0 00007ff8`9a8f68c0 0000005a`17c6cf01 : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cba8 00007ff8`97fe4630 : 0000005a`17c6cbe0 00007ff8`9a8f68c0 0000005a`17c6cf01 aaaaaaaa`aaaaaaaa : chrome_child+0x35e68c0
0000005a`17c6cbb0 0000005a`17c6cbe0 : 00007ff8`9a8f68c0 0000005a`17c6cf01 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa : chrome_child+0xcd4630
0000005a`17c6cbb8 00007ff8`9a8f68c0 : 0000005a`17c6cf01 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa : 0x0000005a`17c6cbe0
0000005a`17c6cbc0 0000005a`17c6cf01 : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 0000005a`17c6d110 : chrome_child+0x35e68c0
0000005a`17c6cbc8 aaaaaaaa`aaaaaaaa : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 0000005a`17c6d110 00007ff8`97bdd9ff : 0x0000005a`17c6cf01
0000005a`17c6cbd0 aaaaaaaa`aaaaaaaa : aaaaaaaa`aaaaaaaa 0000005a`17c6d110 00007ff8`97bdd9ff 0000005a`17c6d110 : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cbd8 aaaaaaaa`aaaaaaaa : 0000005a`17c6d110 00007ff8`97bdd9ff 0000005a`17c6d110 0000005a`17c6cce1 : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cbe0 0000005a`17c6d110 : 00007ff8`97bdd9ff 0000005a`17c6d110 0000005a`17c6cce1 aaaaaaaa`aaaaaaaa : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cbe8 00007ff8`97bdd9ff : 0000005a`17c6d110 0000005a`17c6cce1 aaaaaaaa`aaaaaaaa 0000005a`17c6d040 : 0x0000005a`17c6d110
0000005a`17c6cbf0 0000005a`17c6d110 : 0000005a`17c6cce1 aaaaaaaa`aaaaaaaa 0000005a`17c6d040 00000000`00000000 : chrome_child+0x8cd9ff
0000005a`17c6cbf8 0000005a`17c6cce1 : aaaaaaaa`aaaaaaaa 0000005a`17c6d040 00000000`00000000 aaaaaaaa`aaaaaaaa : 0x0000005a`17c6d110
0000005a`17c6cc00 aaaaaaaa`aaaaaaaa : 0000005a`17c6d040 00000000`00000000 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa : 0x0000005a`17c6cce1
0000005a`17c6cc08 0000005a`17c6d040 : 00000000`00000000 aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa : 0xaaaaaaaa`aaaaaaaa
0000005a`17c6cc10 00000000`00000000 : aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa aaaaaaaa`aaaaaaaa 00000000`00000000 : 0x0000005a`17c6d040

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? N/A 

Chrome version: 52.0.2743.116  Channel: n/a
OS Version: 10.0
Flash Version: 

Please contact AppEngage@microsoft.com if there is any questions regarding the issue. 

Best Regards!
 
ebe6e62d-98d2-4b01-86ea-183d94711124.zip
89.3 KB Download
1b0a50e9-1814-44f4-98e3-5f473a32a882.zip
39.6 KB Download
Cc: ligim...@chromium.org
Labels: Needs-Triage-M58 Needs-Feedback
You have older version of chrome (ver 52), currently its V58. Please navigate to chrome://chrome and update the browser.If the crash still occurs provide crash Id from chrome://crashes. We will investigate further.
The issue also repro on v58.  Below are the affected versions.

54.0.2840.99
58.0.3029.110
54.0.2840.87
58.0.2988.0
58.0.3025.0
54.0.2840.50
55.0.2883.75
55.0.2883.87
54.0.2840.71
56.0.2924.87
57.0.2987.88
56.0.2924.76
56.0.2950.0
55.0.2900.0
57.0.2987.110
58.0.3014.0
2.6.5.52

Regards

Project Member

Comment 3 by sheriffbot@chromium.org, Jun 9 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "ligimole@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by rpop@chromium.org, Jun 13 2017

Cc: jsc...@chromium.org rpop@chromium.org
Owner: wfh@chromium.org
-> wfh for Win stability and 64 bit. 

To the reporter, could you please open chrome://crashes/ and post the server IDs for any uploaded crash reports?

Comment 5 by wfh@chromium.org, Jun 13 2017

exception code e0000008 indicates an out of memory.

Comment 6 by wfh@chromium.org, Jun 13 2017

stack for the crashes in #0 are:

ebe6e62d-98d2-4b01-86ea-183d94711124:

0:000> k
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 0000005a`0d3b7f70 00007ffa`e42a0782 KERNELBASE!RaiseException+0x68
01 0000005a`0d3b8050 00007ffa`e39306ca chrome_child!blink::reportOOMErrorInMainThread+0x2e [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\v8initializer.cpp @ 108]
02 0000005a`0d3b8080 00007ffa`e34c6fb3 chrome_child!v8::Utils::ReportOOMFailure+0x8a [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 378]
03 0000005a`0d3b80b0 00007ffa`e37009c6 chrome_child!v8::internal::V8::FatalProcessOutOfMemory+0x1eb [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 340]
04 0000005a`0d3b9380 00007ffa`e2fee5c1 chrome_child!v8::internal::Deserializer::DeserializePartial+0x71200a [c:\b\build\slave\win64-pgo\build\src\v8\src\snapshot\deserializer.cc @ 118]
05 0000005a`0d3b93d0 00007ffa`e2d16623 chrome_child!v8::internal::Snapshot::NewContextFromSnapshot+0xa9 [c:\b\build\slave\win64-pgo\build\src\v8\src\snapshot\snapshot-common.cc @ 68]
06 0000005a`0d3b95f0 00007ffa`e2d134fb chrome_child!v8::internal::Genesis::Genesis+0xcf [c:\b\build\slave\win64-pgo\build\src\v8\src\bootstrapper.cc @ 4046]
07 0000005a`0d3b9670 00007ffa`e2d13a70 chrome_child!v8::internal::Bootstrapper::CreateEnvironment+0x6f [c:\b\build\slave\win64-pgo\build\src\v8\src\bootstrapper.cc @ 318]
08 (Inline Function) --------`-------- chrome_child!v8::InvokeBootstrapper<v8::internal::Context>::Invoke+0x40 [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 6006]
09 0000005a`0d3b9750 00007ffa`e2d144ba chrome_child!v8::CreateEnvironment<v8::internal::Context>+0x138 [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 6080]
0a 0000005a`0d3b97e0 00007ffa`e2bc4f16 chrome_child!v8::NewContext+0xd6 [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 6108]
0b (Inline Function) --------`-------- chrome_child!v8::Context::New+0x19 [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 6121]
0c 0000005a`0d3b98b0 00007ffa`e2bc4881 chrome_child!blink::WindowProxy::createContext+0x1ee [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\windowproxy.cpp @ 331]
0d 0000005a`0d3b9970 00007ffa`e2bc43e4 chrome_child!blink::WindowProxy::initialize+0x91 [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\windowproxy.cpp @ 232]
0e 0000005a`0d3b9aa0 00007ffa`e2bc3ae1 chrome_child!blink::ScriptController::windowProxy+0x44 [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\scriptcontroller.cpp @ 182]
0f 0000005a`0d3b9ad0 00007ffa`e2bc374f chrome_child!blink::ScriptController::initializeMainWorld+0x31 [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\scriptcontroller.cpp @ 172]
10 0000005a`0d3b9b00 00007ffa`e2a22008 chrome_child!blink::Document::wrap+0x3f [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\core\dom\document.cpp @ 6180]
11 0000005a`0d3b9b60 00007ffa`e42ecebe chrome_child!blink::v8SetReturnValueFast<v8::PropertyCallbackInfo<v8::Value> >+0x78 [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\v8binding.h @ 337]
12 (Inline Function) --------`-------- chrome_child!blink::DOMWindowV8Internal::documentAttributeGetter+0x50 [c:\b\build\slave\win64-pgo\build\src\out\release_x64\gen\blink\bindings\core\v8\v8window.cpp @ 487]
13 0000005a`0d3b9b90 00007ffa`e2af7020 chrome_child!blink::DOMWindowV8Internal::documentAttributeGetterCallback+0x5a [c:\b\build\slave\win64-pgo\build\src\out\release_x64\gen\blink\bindings\core\v8\v8window.cpp @ 493]
14 0000005a`0d3b9bc0 00007ffa`e2af6228 chrome_child!v8::internal::PropertyCallbackArguments::Call+0xd4 [c:\b\build\slave\win64-pgo\build\src\v8\src\api-arguments-inl.h @ 32]
15 0000005a`0d3b9cd0 00007ffa`e2a2c4d3 chrome_child!v8::internal::Object::GetPropertyWithAccessor+0xfc [c:\b\build\slave\win64-pgo\build\src\v8\src\objects.cc @ 1353]
16 0000005a`0d3b9db0 00007ffa`e2af645b chrome_child!v8::internal::Object::GetProperty+0x423 [c:\b\build\slave\win64-pgo\build\src\v8\src\objects.cc @ 998]
17 0000005a`0d3b9e40 00007ffa`e2aed65b chrome_child!v8::internal::LoadIC::Load+0xb7 [c:\b\build\slave\win64-pgo\build\src\v8\src\ic\ic.cc @ 636]
18 0000005a`0d3b9ef0 00007ffa`e2aed49f chrome_child!v8::internal::LoadGlobalIC::Load+0x103 [c:\b\build\slave\win64-pgo\build\src\v8\src\ic\ic.cc @ 678]
19 (Inline Function) --------`-------- chrome_child!v8::internal::__RT_impl_Runtime_LoadGlobalIC_Miss+0xac [c:\b\build\slave\win64-pgo\build\src\v8\src\ic\ic.cc @ 2319]
1a 0000005a`0d3b9f90 aaaaaaaa`aaaaaaaa chrome_child!v8::internal::Runtime_LoadGlobalIC_Miss+0xef [c:\b\build\slave\win64-pgo\build\src\v8\src\ic\ic.cc @ 2300]
1b 0000005a`0d3ba080 00007ffa`e2aed3af 0xaaaaaaaa`aaaaaaaa
1c 0000005a`0d3ba088 aaaaaaaa`aaaaaaaa chrome_child!v8::internal::LoadGlobalIC::LoadGlobalIC+0x23

1b0a50e9-1814-44f4-98e3-5f473a32a882:

0:000> k
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 0000003a`752fc160 00007ffc`7a0c0782 KERNELBASE!RaiseException+0x68
01 0000003a`752fc240 00007ffc`797506ca chrome_child!blink::reportOOMErrorInMainThread+0x2e [c:\b\build\slave\win64-pgo\build\src\third_party\webkit\source\bindings\core\v8\v8initializer.cpp @ 108]
02 0000003a`752fc270 00007ffc`792e6fb3 chrome_child!v8::Utils::ReportOOMFailure+0x8a [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 378]
03 0000003a`752fc2a0 00007ffc`78a87ba3 chrome_child!v8::internal::V8::FatalProcessOutOfMemory+0x1eb [c:\b\build\slave\win64-pgo\build\src\v8\src\api.cc @ 340]
04 0000003a`752fd570 00007ffc`78a8654d chrome_child!v8::internal::Heap::PerformGarbageCollection+0x117 [c:\b\build\slave\win64-pgo\build\src\v8\src\heap\heap.cc @ 1305]
05 0000003a`752fd790 00007ffc`78a853f9 chrome_child!v8::internal::Heap::CollectGarbage+0xd5 [c:\b\build\slave\win64-pgo\build\src\v8\src\heap\heap.cc @ 998]
06 0000003a`752fd890 00007ffc`78ae779c chrome_child!v8::internal::Heap::CollectGarbage+0x3d [c:\b\build\slave\win64-pgo\build\src\v8\src\heap\heap-inl.h @ 696]
07 0000003a`752fd8e0 00007ffc`78e27c66 chrome_child!v8::internal::Factory::NewRawOneByteString+0xc8 [c:\b\build\slave\win64-pgo\build\src\v8\src\factory.cc @ 419]
08 0000003a`752fd940 00007ffc`788f13d6 chrome_child!v8::internal::JsonParser<0>::ScanJsonString<0>+0x106 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 797]
09 (Inline Function) --------`-------- chrome_child!v8::internal::JsonParser<0>::ParseJsonString+0xd [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.h @ 78]
0a 0000003a`752fd990 00007ffc`78fac3d3 chrome_child!v8::internal::JsonParser<0>::ParseJsonValue+0x52 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 257]
0b 0000003a`752fd9d0 00007ffc`788f141d chrome_child!v8::internal::JsonParser<0>::ParseJsonArray+0xd3 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 500]
0c 0000003a`752fda70 00007ffc`78fac3d3 chrome_child!v8::internal::JsonParser<0>::ParseJsonValue+0x99 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 260]
0d 0000003a`752fdab0 00007ffc`788f141d chrome_child!v8::internal::JsonParser<0>::ParseJsonArray+0xd3 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 500]
0e 0000003a`752fdb50 00007ffc`78fac3d3 chrome_child!v8::internal::JsonParser<0>::ParseJsonValue+0x99 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 260]
0f 0000003a`752fdb90 00007ffc`788f141d chrome_child!v8::internal::JsonParser<0>::ParseJsonArray+0xd3 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 500]
10 0000003a`752fdc30 00007ffc`78e273b5 chrome_child!v8::internal::JsonParser<0>::ParseJsonValue+0x99 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 260]
11 0000003a`752fdc70 00007ffc`78e2729b chrome_child!v8::internal::JsonParser<0>::ParseJson+0xb5 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.cc @ 125]
12 0000003a`752fdd00 00007ffc`788cb4e6 chrome_child!v8::internal::JsonParser<0>::Parse+0x37 [c:\b\build\slave\win64-pgo\build\src\v8\src\json-parser.h @ 43]
13 0000003a`752fddb0 00007ffc`788cb3e7 chrome_child!v8::internal::Builtin_Impl_JsonParse+0xee [c:\b\build\slave\win64-pgo\build\src\v8\src\builtins\builtins-json.cc @ 23]
14 0000003a`752fde10 aaaaaaaa`aaaaaaaa chrome_child!v8::internal::Builtin_JsonParse+0x3b [c:\b\build\slave\win64-pgo\build\src\v8\src\builtins\builtins-json.cc @ 15]
15 0000003a`752fde50 aaaaaaaa`aaaaaaaa 0xaaaaaaaa`aaaaaaaa
16 0000003a`752fde58 aaaaaaaa`aaaaaaaa 0xaaaaaaaa`aaaaaaaa
17 0000003a`752fde60 aaaaaaaa`aaaaaaaa 0xaaaaaaaa`aaaaaaaa
18 0000003a`752fde68 0000003a`752fdf28 0xaaaaaaaa`aaaaaaaa
19 0000003a`752fde70 aaaaaaaa`aaaaaaaa 0x0000003a`752fdf28
1a 0000003a`752fde78 00007ffc`78ae4a5c 0xaaaaaaaa`aaaaaaaa
1b 0000003a`752fde80 00007ffc`78ae486d chrome_child!v8::internal::KeyedGetObjectProperty+0x198 [c:\b\build\slave\win64-pgo\build\src\v8\src\runtime\runtime-object.cc @ 78]
1c (Inline Function) --------`-------- chrome_child!v8::internal::__RT_impl_Runtime_KeyedGetProperty+0x28 [c:\b\build\slave\win64-pgo\build\src\v8\src\runtime\runtime-object.cc @ 357]
1d 0000003a`752fdee0 aaaaaaaa`aaaaaaaa chrome_child!v8::internal::Runtime_KeyedGetProperty+0x59 [c:\b\build\slave\win64-pgo\build\src\v8\src\runtime\runtime-object.cc @ 350]
1e 0000003a`752fdf10 00007ffc`78ae4813 0xaaaaaaaa`aaaaaaaa
1f 0000003a`752fdf18 0000003a`752fdf60 chrome_child!v8::internal::LookupIterator::LookupInSpecialHolder<0>+0x4a7

looks like a page is just exhausting memory - without knowing the exact page it will be hard to diagnose this. We should check we are not getting a spike of V8 OOMs on these OS.

Comment 7 by wfh@chromium.org, Jun 13 2017

Labels: Restrict-View-EditIssue
Looking further if there is a link to Windows version and OOM rates, there doesn't appear to be a spike on pre-release versions.

Taking beta 60.0.3112.24, the analysis is http://shortn/_oFx6izj3WR and contains links to the source data. There appear to be no anomalies.

Comment 8 by wfh@chromium.org, Jun 15 2017

Cc: appeng...@microsoft.com
without further information or reproduction steps I don't think we'll be able to do much more with this.

Comment 9 by rpop@chromium.org, Jun 27 2017

Labels: -Restrict-View-EditIssue
Unrestricting.
Project Member

Comment 10 by sheriffbot@chromium.org, Jun 28 2018

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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