Buzzing noise using Bluetooth and HipChat Video
Reported by
mmore...@atlassian.com,
May 29 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Example URL: Steps to reproduce the problem: 1. Initiate a HipChat video call 2. Connect a Bluetooth device to the Macbook Air What is the expected behavior? HipChat video runs fine and audio can be heard perfectly. What went wrong? HipChat video call runs normally but there is a buzzing noise in the background, which only happens if there is a Bluetooth device connected to the Machine. Did this work before? N/A Is it a problem with Flash or HTML5? N/A Does this work in other browsers? N/A Chrome version: 58.0.3029.110 Channel: stable OS Version: OS X 10.12.4 Flash Version: Contents of chrome://gpu: The HipChat video functionality basically embeds Chrome browser, that's how video support is provided. After working with the HipChat video architecture team, we found that the buzzing noise problem while making a video call is actually something on the WebRTC layer in Chrome. The problem seems to be Macbook Air specific, we've made multiple tests with the final user on more than one machine, and the problem was replicable. The buzzing noise is only gone once the Bluetooth device (Plantronics Voyager Edge for Mic and Speakers) is disconnected. This has also been tested with different video platforms - other than HipChat, which means no Chrome embedded - on the same machine/environment, to rule out other possibilities.
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May 30 2017
As we dont' have 'Plantronics Voyager Edge' Bluetooth device,hence unable to triage further. Speculatively adding I/O bluetooth for help in further investigation by the respective team.
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May 30 2017
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Jun 5 2017
It's not clear if you tried this with a normal Chrome release. Does the problem reproduce in e.g. appr.tc? If it does, please attach debug recordings. To acquire debug recordings, start a call, navigate to chrome:webrtc-internals, expand "Create Dump", and check the "Enable diagnostic audio recordings" box. Please attach all the resulting files to this bug.
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Jun 27 2017
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Jul 20 2017
I originally reported this issue to the HipChat team. This issue also reproduces with Apple AirPods, so it is not specific to the Plantronics device.
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Jul 31
Closing as Won't Fix(Stale), no new comments for over a year. |
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Comment 1 by mmore...@atlassian.com
, May 29 2017