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Issue metadata

Status: WontFix
Owner: ----
Closed: Jul 31
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Buzzing noise using Bluetooth and HipChat Video

Reported by mmore...@atlassian.com, May 29 2017

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Example URL:

Steps to reproduce the problem:
1. Initiate a HipChat video call
2. Connect a Bluetooth device to the Macbook Air

What is the expected behavior?
HipChat video runs fine and audio can be heard perfectly. 

What went wrong?
HipChat video call runs normally but there is a buzzing noise in the background, which only happens if there is a Bluetooth device connected to the Machine. 

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 58.0.3029.110  Channel: stable
OS Version: OS X 10.12.4
Flash Version: 

Contents of chrome://gpu: 

The HipChat video functionality basically embeds Chrome browser, that's how video support is provided. After working with the HipChat video architecture team, we found that the buzzing noise problem while making a video call is actually something on the WebRTC layer in Chrome. 

The problem seems to be Macbook Air specific, we've made multiple tests with the final user on more than one machine, and the problem was replicable. The buzzing noise is only gone once the Bluetooth device (Plantronics Voyager Edge for Mic and Speakers) is disconnected. 

This has also been tested with different video platforms - other than HipChat, which means no Chrome embedded - on the same machine/environment, to rule out other possibilities.
 
Filed a bug with the HipChat team as well: https://jira.atlassian.com/browse/HCPUB-3122
Cc: mmanchala@chromium.org
Components: -Internals>Media IO>Bluetooth Internals>Media>Audio
Labels: TE-Hardware-Dependency
As we dont' have 'Plantronics Voyager Edge' Bluetooth device,hence unable to triage further. Speculatively adding I/O bluetooth for help in further investigation by the respective team. 


Components: Blink>WebRTC>Audio
Cc: maxmorin@chromium.org
Labels: Needs-Feedback
It's not clear if you tried this with a normal Chrome release. Does the problem reproduce in e.g. appr.tc? If it does, please attach debug recordings. To acquire debug recordings, start a call, navigate to chrome:webrtc-internals, expand "Create Dump", and check the "Enable diagnostic audio recordings" box. Please attach all the resulting files to this bug.
Status: ExternalDependency (was: Unconfirmed)
I originally reported this issue to the HipChat team. This issue also reproduces with Apple AirPods, so it is not specific to the Plantronics device.
Status: WontFix (was: ExternalDependency)
Closing as Won't Fix(Stale), no new comments for over a year.

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