Crashes upon any attempt to print from Chrome. Sample website: http://thrivinghomeblog.com/easyrecipe-print/21617-0/
Reported by
ma...@kuehmichel.us,
May 19 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Steps to reproduce the problem: 1. Open browser 2. go to website [or any other site you want to print from] 3. Use: Ctrl - P, Use Change tab to select printer, upon selection the whole browser crashes. What is the expected behavior? Expect that Chrome will print to Dell printer like all other programs on this Windows 10 system do. What went wrong? Browser entirely crashes Crashed report ID: no How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? No Chrome version: 58.0.3029.110 Channel: stable OS Version: 10.0 Flash Version: Our son works as a Google programmer and has not been able to resolve this for us.
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May 23 2017
What's the model number and driver version for the Dell printer?
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May 26 2017
We have both a Dell Laser Printer 3000cn and a Lexmark Optra E setup as network printers and setup on this PC. We can print to both in IE, Firefox and other apps. Only Chrome has this issue. Going to chrome://print will make chrome crash immediately. We uploaded a crash report which went into https://bugs.chromium.org/p/chromium/issues/detail?id=726735 Will now try to disable all extensions and then to uninstall/reinstall chrome.
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May 26 2017
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 26 2017
We disabled all extensions and chrome still crashed. We uninstalled and reinstalled chrome and it still crashed. We renamed the profile directory and had chrome create a new profile and it still crashed. We changed the default printer to the Lexmark (the default had been the Dell) and then we can open the print dialog and even print to the Lexmark. But if we select the Dell, it will immediately crash. Dell hasn't created Windows 10 drivers for the 3000CN printer, so we are using the Windows 7 x64 drivers. We have a laptop (windows 10) with the Dell printer installed as a default and tried printing from that PC and it also crashed chrome. So it does look like some weird interaction between Chrome and this printer. Using chrome to print to this Dell printer worked previously - we know that 2 months ago it did. So we aren't sure what exactly broke it: windows updates, chrome updates, something else... But again, all other apps, Firefox, IE, LibreOffice, WordPerfect, etc all print to the Dell from both these computers perfectly.
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Jun 5 2017
The following revision refers to this bug: https://chromium.googlesource.com/chromium/src.git/+/773f81b206a0e30c9742428389af3e1eeec90997 commit 773f81b206a0e30c9742428389af3e1eeec90997 Author: rbpotter <rbpotter@chromium.org> Date: Mon Jun 05 22:35:50 2017 Avoid crash in DocumentProperties Some printers crash in DocumentProperties, particularly Dell Win7 drivers running on Win10. These printers have invalid settings as well and report no page sizes or DPIs, so use the lack of page sizes to detect them and report an error before calling DocumentProperties. BUG= 724595 Review-Url: https://codereview.chromium.org/2919153002 Cr-Commit-Position: refs/heads/master@{#477102} [modify] https://crrev.com/773f81b206a0e30c9742428389af3e1eeec90997/printing/backend/win_helper.cc
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Jun 21 2017
We asked Dell, and they said the 3000CN printer is not supported on Windows 8 and higher. If it works for you in other applications, then I'm glad that works. However, several other users reported the same issue with their Dell printers and the printer does not work for them at all on Windows 10. The best we can do is to prevent the crash, which will occur in Chrome 61. |
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Comment 1 by krajshree@chromium.org
, May 23 2017Components: Internals>Printing
Labels: Needs-Feedback
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