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Issue 724595 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Jun 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Crashes upon any attempt to print from Chrome. Sample website: http://thrivinghomeblog.com/easyrecipe-print/21617-0/

Reported by ma...@kuehmichel.us, May 19 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Steps to reproduce the problem:
1. Open browser
2. go to website [or any other site you want to print from]
3. Use: Ctrl - P, Use Change tab to select printer, upon selection the whole browser crashes.

What is the expected behavior?
Expect that Chrome will print to Dell printer like all other programs on this Windows 10 system do.

What went wrong?
Browser entirely crashes

Crashed report ID: no

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? No 

Chrome version: 58.0.3029.110  Channel: stable
OS Version: 10.0
Flash Version: 

Our son works as a Google programmer and has not been able to resolve this for us.
 
Cc: krajshree@chromium.org
Components: Internals>Printing
Labels: Needs-Feedback
Unable to reproduce the issue on Win-10 using chrome reported version #58.0.3029.110  and latest canary #60.0.3104.0.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. Opened browser
2. Navigated to www.wikipedia.org
3. Pressed Ctrl - P and Used Change tab to select printer.
4. Observed that upon selection the page did not crash.

Reporter@ - Could you please check this issue on latest canary #60.0.3104.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
724595.mp4
8.2 MB View Download
What's the model number and driver version for the Dell printer?

Comment 3 by ma...@kuehmichel.us, May 26 2017

We have both a Dell Laser Printer 3000cn and a Lexmark Optra E setup as network printers and setup on this PC. We can print to both in IE, Firefox and other apps.  Only Chrome has this issue. Going to chrome://print will make chrome crash immediately.  We uploaded a crash report which went into https://bugs.chromium.org/p/chromium/issues/detail?id=726735

Will now try to disable all extensions and then to uninstall/reinstall chrome.
Project Member

Comment 4 by sheriffbot@chromium.org, May 26 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by ma...@kuehmichel.us, May 26 2017

We disabled all extensions and chrome still crashed.  We uninstalled and reinstalled chrome and it still crashed.  We renamed the profile directory and had chrome create a new profile and it still crashed.

We changed the default printer to the Lexmark (the default had been the Dell) and then we can open the print dialog and even print to the Lexmark. But if we select the Dell, it will immediately crash.  Dell hasn't created Windows 10 drivers for the 3000CN printer, so we are using the Windows 7 x64 drivers. 
We have a laptop (windows 10) with the Dell printer installed as a default and tried printing from that PC and it also crashed chrome. So it does look like some weird interaction between Chrome and this printer.  Using chrome to print to this Dell printer worked previously - we know that 2 months ago it did. So we aren't sure what exactly broke it: windows updates, chrome updates, something else...  But again, all other apps, Firefox, IE, LibreOffice, WordPerfect, etc all print to the Dell from both these computers perfectly.
Project Member

Comment 6 by bugdroid1@chromium.org, Jun 5 2017

The following revision refers to this bug:
  https://chromium.googlesource.com/chromium/src.git/+/773f81b206a0e30c9742428389af3e1eeec90997

commit 773f81b206a0e30c9742428389af3e1eeec90997
Author: rbpotter <rbpotter@chromium.org>
Date: Mon Jun 05 22:35:50 2017

Avoid crash in DocumentProperties

Some printers crash in DocumentProperties, particularly Dell Win7
drivers running on Win10. These printers have invalid settings as well
and report no page sizes or DPIs, so use the lack of page sizes to
detect them and report an error before calling DocumentProperties.

BUG= 724595 

Review-Url: https://codereview.chromium.org/2919153002
Cr-Commit-Position: refs/heads/master@{#477102}

[modify] https://crrev.com/773f81b206a0e30c9742428389af3e1eeec90997/printing/backend/win_helper.cc

Status: WontFix (was: Unconfirmed)
We asked Dell, and they said the 3000CN printer is not supported on Windows 8 and higher. If it works for you in other applications, then I'm glad that works. However, several other users reported the same issue with their Dell printers and the printer does not work for them at all on Windows 10.

The best we can do is to prevent the crash, which will occur in Chrome 61.

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