New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 721454 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



Sign in to add a comment

"establishing secure connection"

Reported by stern.ro...@gmail.com, May 11 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.96 Safari/537.36

Steps to reproduce the problem:
1. Connect to https sites
2. 
3. 

What is the expected behavior?
site comes "right" up

What went wrong?
many times when connecting to, or trying to, https sites, browser is stuck, cranking away with nothing happening, and page either never displays or may do so after significant time.  The Message in the browser tab and in status line at bottom of browser is "establishing secure connection".  This does not happen with IE 11.  Please advise as I have seen others report this problem in forums, but am not finding a bug report.

Did this work before? N/A 

Chrome version: 58.0.3029.96  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 25.0 r0
 
Components: Internals>Network
Labels: Needs-Feedback
Thank you for reporting the issue. Could you please provide the net-internals log that captures the moment when the browser is stuck? The instructions can be found here: https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details
Labels: Needs-Triage-M58
How do I securely provide you this 80MB log showing start of attempt to load a page until completing load?

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Thursday, May 11, 2017 5:36 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Project Member

Comment 4 by sheriffbot@chromium.org, May 12 2017

Cc: kapishnikov@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kapishnikov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Have you selected "Strip private information" on the chrome://net-export/ page? If not, please select that option. The log should not be so big in general.

Could you start a new browser session with no pages open, start the net-log and try to open an https page. If the problem was reproduces, please stop the log and try to attach it to this bug. Thank you!
Yes, strip private information has been selected.  I started the log, navigated to the page and stopped the log immediately when the status changed from “establishing secure connection” at the time the page ultimately completed loading.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 12:52 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Project Member

Comment 7 by sheriffbot@chromium.org, May 12 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kapishnikov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
The page you opened probably contained many nested resources. That may be the reason why the log file is so big. Can you try to zip the file to shrink it below the 10MB upload limit? If it doesn't work, could you try to open some other https page and collect the logs.
Zip not going to do it.  I intentionally did this page as 100% predictable that it will demonstrate the problem.  Page opens instantly in IE 11.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 1:14 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Project Member

Comment 10 by sheriffbot@chromium.org, May 12 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kapishnikov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
In that case please send the file to kapishnikov@chromium.org. Gmail should automatically create a Google drive link. What URL are you trying to open?
Done.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 1:54 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Project Member

Comment 13 by sheriffbot@chromium.org, May 12 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kapishnikov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
The log shows that the browser is trying to connect to the local IP address. Could you do the following:
1) Open chrome://extensions/ and check that none of the extensions are enabled in the incognito mode.
2) Go into the incognito mode
3) Disable the antivirus

Try to open the same page again. Has the performance improved? If not, could you collect the net-logs again?
Much faster that way, so you think it is the antivirus?

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 2:27 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Project Member

Comment 16 by sheriffbot@chromium.org, May 12 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kapishnikov@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
It is very possible. Try to open the page with the antivirus disabled but in non-incognito mode. If switching the antivirus on and off makes the difference then it should be the antivirus.
I excluded that url in Kaspersky and all is well, now to open a case with them, but interesting that okay with IE 11, not that I want to use it.

 

Thank you.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 2:27 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
Status: WontFix (was: Unconfirmed)
It is possible that Kaspersky is not enabled for IE 11 on your machine. In any case, thank you for providing all necessary information. I am going to close this issue now since there is nothing we can do on the Chrome side.
Actually, it’s not Kaspersky, just something about running incognito.  I’ve tried normal/incognito (no extension with both) and only incognito works normally even with anti-virus enabled.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 2:44 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"
That is unexpected. If all extensions are disabled, the performance should be similar. Would you like to try to uninstall and reinstall the chrome browser? Please note, that uninstalling Chrome will also delete the saved passwords, cookies and the history.

https://support.google.com/chrome/answer/95319?co=GENIE.Platform%3DDesktop&hl=en
Thank you.  I found the issue, I think.  It is with extension, AdBlock.  Odd that it would be, as no ads, so guess bug.

 

From: kapishni… via monorail [mailto:monorail+v2.268390734@chromium.org] 
Sent: Friday, May 12, 2017 3:31 PM
To: stern.robert.w@gmail.com
Subject:  Issue 721454  in chromium: "establishing secure connection"

 


Comment #21 on  issue 721454  by kapishnikov@chromium.org <mailto:kapishnikov@chromium.org> : "establishing secure connection"
https://bugs.chromium.org/p/chromium/issues/detail?id=721454#c21

That is unexpected. If all extensions are disabled, the performance should be similar. Would you like to try to uninstall and reinstall the chrome browser? Please note, that uninstalling Chrome will also delete the saved passwords, cookies and the history.

https://support.google.com/chrome/answer/95319?co=GENIE.Platform%3DDesktop <https://support.google.com/chrome/answer/95319?co=GENIE.Platform%3DDesktop&hl=en> &hl=en

Sign in to add a comment