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Issue 721301 link

Starred by 47 users

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Facebook videos crashing chrome tab midway into watching the video

Reported by pm.fisch...@gmail.com, May 11 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36

Example URL:
Any video on facebook

Steps to reproduce the problem:
1. Log in to facebook
2. Have a video in your facebook feed
3. Let it play through without scrolling it offscreen

What is the expected behavior?
The tab should not crash.

What went wrong?
The chrome tab crashes

Did this work before? Yes Unknown

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 58.0.3029.110  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 25.0 r0

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Software only, hardware acceleration unavailable
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
VPx decoding is too slow on Intel Broadwell, Skylake, and CherryView: 616318
Disabled Features: accelerated_vpx_decode
Accelerated VPx decoding is hanging on some videos.: 654111
Disabled Features: accelerated_vpx_decode
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Version Information
Data exported	5/11/2017, 5:37:55 AM
Chrome version	Chrome/58.0.3029.110
Operating system	Windows NT 10.0.14393
Software rendering list version	12.20
Driver bug list version	9.36
ANGLE commit id	461d9a3060e3
2D graphics backend	Skia/58 4c81ba6ba3a3270db809bf7d4c3bc782694a56a4
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	197
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x1916
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	13.2"
Driver vendor	Intel Corporation
Driver version	20.19.15.4531
Driver date	9-29-2016
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	16
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.461d9a3060e3)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 00000000000083b8)
Window system binding version	1.4 (ANGLE 2.1.0.461d9a3060e3)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1800
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	3200
iAdapter	0
lDriverSize	39862864
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) HD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) HD Graphics 520
szDeviceId	0x1916
szDeviceIdentifier	{D7B78E66-5A56-11CF-2B62-0B27BBC2D935}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	4157 MB
szDisplayMemoryLocalized	4157 MB
szDisplayModeEnglish	3200 x 1800 (32 bit) (60Hz)
szDisplayModeLocalized	3200 x 1800 (32 bit) (60Hz)
szDriverAssemblyVersion	20.19.15.4531
szDriverAttributes	Final Retail
szDriverDateEnglish	9/28/2016 7:00:00 PM
szDriverDateLocalized	9/28/2016 19:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.0
szDriverModelLocalized	WDDM 2.0
szDriverName	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
szDriverNodeStrongName	oem41.inf:5f63e534f36b7c6d:iSKLD_w10:20.19.15.4531:pci\ven_8086&dev_1916&subsys_07041028
szDriverSignDate	Unknown
szDriverVersion	20.19.0015.4531
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_1916&SUBSYS_07041028&REV_07
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{B8909AC5-6AD9-4ECF-BB79-82FB9FF7C280}\0000
szManufacturer	Intel Corporation
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0007
szSubSysId	0x07041028
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x8086
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Yesterday I installed 3 windows updates for windows 10 so it may be a conflict with one of them.

1. 2017-05 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4019472)
2. Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - May 2017 (KB890830)
3. 2017-05 Security Update for Adobe Flash Player for Windows 10 Version 1607 for x64-based Systems (KB4020821)
 
Forget to mention that I found another user reporting the same issue in the past hour:
https://www.reddit.com/r/chrome/comments/6aj2nl/chrome_freezes_on_facebook_videos/
I thought it was all videos but after further testing it only happens on specific videos and only when they are in the facebook newsfeed,  if you click through to the video's own page, it doesn't crash when it plays through.


https://www.facebook.com/PayLessMarkets/videos/10154822759747498/

This is an example video that makes the tab crash, but only when it's in the newsfeed.
Same issue on Mac OSX, so it isn't a Windows 10 problem

Comment 5 Deleted

Comment 6 Deleted

I'm also getting the same issue since updating to chrome version 58.0.3029.110.
YouTube and Vimeo worked fine issue is only with facebook videos.
Per the Hanging Tab Bug Reporting instructions, I'm attaching I minidump of the hanging tab.
chrome.dmp
3.3 MB Download
I have the same issue since today only on Chrome (Firefox still good on FB)

But i think I have the solution for me, when I try to reproduce the bug with 100% zoom, there is no bug. That doesnt works fine when zoom is 110% on the FB feed Oô
going to a lower % zoom was a work around for me so far as well.  100% zoom > 90%
ok so the lower zoom level seemed to help one video but others in my newsfeed still crash, including the example vid
Was working fine yesterday after facebook made changes to their video player. Today I'm having the same problem reported here videos in the facebook newsfeed causes tab to hang. Did not notice any updates between yesterday and today although windows did update a couple of days ago.
chrome.dmp
2.5 MB Download
I look like I have this problem since the latest Nvidia driver : 382.05
Never noticed before that ...
agree with marc, since i have the latest Nvidia driver too : 382.05

Comment 15 by vin...@gmail.com, May 11 2017

I don't have the latest nvidia driver (for non related issues) and I have the problem.


I have onboard intel graphics so it's not related to your nvidia drivers

Comment 17 by duamc...@gmail.com, May 11 2017

Same here with win7 and readeon gpu. 
After reading comments here about it and checking I was indeed at 110% zoom. After setting it back to 100% I have not had a tab freeze up while browsing facebook newsfeed over the last hour and a half.
Cc: wolenetz@chromium.org sande...@chromium.org
Could you also attach chrome://media-internals contents when playing corrupted video (you'll have to select the particular player so it's better if it's the only video open in Chrome at the moment)?
I have the same problem.

I have a Alienware 17 with both onboard Intell and Nvdia. Running Windows 10. Chrome version Version 58.0.3029.110 (64-bit).  I was able to work around with moving back to 100%. However, there are websites I need the some feature on. I am running a 4K display and website sometimes appear too small. 

Labels: Hotlist-ConOps
Few crash signatures from feedback reports
1. [Renderer hang] v8::internal::LookupIterator::GetStoreTarget
2. [Renderer hang] v8::internal::`anonymous namespace'::Invoke
3. [Renderer hang] blink::Node::ownerShadowHost
4. [Renderer hang] v8::internal::Builtin_Impl_HandleApiCall
5. [Renderer hang] blink::Document::isActive

We are working with users on getting crash IDs and other details on 
1. https://productforums.google.com/forum/#!msg/chrome/8Aoory5Ku5U/-iQGTO4jBAAJ
Cc: pbomm...@chromium.org gov...@chromium.org abdulsyed@chromium.org ligim...@chromium.org
It happend at 100% as well !
I just sent a report !
Was difficult to get chrome://media-internals because of the number of videos that typically load on a facebook feed.  I finally got a hang with only one video open:

render_id: 59
player_id: 3
pipeline_state: kPlaying
event: PLAY
url: blob:https://www.facebook.com/db6f8ef4-9caf-4cee-b472-4bbe5387d3c3
found_audio_stream: true
audio_codec_name: aac
found_video_stream: true
video_codec_name: h264
audio_dds: false
audio_decoder: FFmpegAudioDecoder
video_dds: false
video_decoder: GpuVideoDecoder
audio_buffering_state: BUFFERING_HAVE_ENOUGH
video_buffering_state: BUFFERING_HAVE_ENOUGH
pipeline_buffering_state: BUFFERING_HAVE_ENOUGH
duration: 62.10377

The Log from chrome://media-internals

Log 
property filter

Timestamp	Property	Value
00:00:00 00	pipeline_state	kCreated
00:00:00 00	event	WEBMEDIAPLAYER_CREATED
00:00:00 00	url	blob:https://www.facebook.com/db6f8ef4-9caf-4cee-b472-4bbe5387d3c3
00:00:00 11	pipeline_state	kStarting
00:00:00 128	found_audio_stream	true
00:00:00 128	audio_codec_name	aac
00:00:00 128	found_video_stream	true
00:00:00 128	video_codec_name	h264
00:00:00 132	audio_dds	false
00:00:00 132	audio_decoder	FFmpegAudioDecoder
00:00:00 135	video_dds	false
00:00:00 135	video_decoder	GpuVideoDecoder
00:00:00 135	pipeline_state	kPlaying
00:00:00 168	audio_buffering_state	BUFFERING_HAVE_ENOUGH
00:00:00 177	video_buffering_state	BUFFERING_HAVE_ENOUGH
00:00:00 263	pipeline_buffering_state	BUFFERING_HAVE_ENOUGH
00:00:00 263	event	PLAY
00:00:00 619	video_buffering_state	BUFFERING_HAVE_NOTHING
00:00:00 771	video_buffering_state	BUFFERING_HAVE_ENOUGH
00:00:00 891	event	PAUSE
00:00:00 940	event	PLAY
00:00:00 80	duration	62.10377
00:00:01 233	event	PAUSE
00:00:01 234	event	PLAY
Having difficulty duplicating the error, even when I was able to get the example video back my newsfeed (by posting it myself) that formerly caused a problem, it didn't cause a problem.  But this ad from amazon consistently causes a crash when in the newsfeed: https://www.facebook.com/Amazon/videos/10154300635531568/

And the videos never cause a problem when you view the video directly.  It's only some videos and only when they are in the facebook newsfeed and only when you play them about 10-15 seconds in.
yes, I was able to duplicate the error perfectly by sharing that video and making it appear in my newsfeed and then going to the facebook homepage to view my newsfeed
Cc: zmo@chromium.org kainino@chromium.org
Components: Internals>GPU
Labels: M-58
Not reproducible in -https://www.facebook.com/PayLessMarkets/videos/10154822759747498/
https://www.facebook.com/Amazon/videos/10154300635531568/

OS and GPU:  Win10, ANGLE (NVIDIA Quadro GPU), 
Chrome- 58.0.3029.110.

Could someone share the 

1. server id from chrome://crashes 
2. chrome://gpu 

I was not able to extract valid information from dump file.

Regarding comment #21.

All the above magic signature exists in older milestones. But [Renderer hang] v8::internal::LookupIterator::GetStoreTarget happens only in facebook.com (currently ranks #123 in M58 stable). Occurs in Intel/AMD GPU and almost 80% of the reports have no malware installed. Detailed info below.

Crash Link
==========
https://crash.corp.google.com/browse?q=product.name%3D%27Chrome%27%20AND%20product.version%3D%2758.0.3029.110%27%20AND%20custom_data.ChromeCrashProto.channel%3D%27%27%20AND%20custom_data.ChromeCrashProto.ptype%3D%27renderer%27%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D%27%5BRenderer%20hang%5D%20v8%3A%3Ainternal%3A%3ALookupIterator%3A%3AGetStoreTarget%27&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#samplereports:5,productversion,gpuvendorid,gpudeviceid,isinfected,antivirusname

OS VERSION
===========
Windows 7	37.86%	39	
Windows 10	37.86%	39	
Windows 8.1	12.62%	13	
Windows 8	3.88%	4	

GPU VENDOR
===========
0x8086	52.43%	54 Intel Corporation	
0x1002	20.39%	21 Advanced Micro Devices, Inc. [AMD/ATI]	

Lopping to few GPU experts aswell to identify whether GPU is involved.
One more update in my reproduction testing.  On a hunch, I turned off my windows 10 scaling (from 175% to 100%) because I have a 3200 x 1800 native resolution, and the video no longer caused an error.  I set it back to 175% and was able to duplicate the error again.  Could this be a scaling problem that only affects high resolution users who use scaling?  Can you try increasing your scaling factor to 175% and see if that affects your ability to duplicate the error?

Also those video URLs have to in your facebook feed.  The URL for the tab that hangs is www.facebook.com, not the direct video URL.  I was just giving you URLs of videos that when they are on the newsfeed on www.facebook.com cause the crash
Here's my chrome://gpu

Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Software only, hardware acceleration unavailable
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
VPx decoding is too slow on Intel Broadwell, Skylake, and CherryView: 616318
Disabled Features: accelerated_vpx_decode
Accelerated VPx decoding is hanging on some videos.: 654111
Disabled Features: accelerated_vpx_decode
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Version Information
Data exported	5/11/2017, 2:46:57 PM
Chrome version	Chrome/58.0.3029.110
Operating system	Windows NT 10.0.14393
Software rendering list version	12.20
Driver bug list version	9.36
ANGLE commit id	461d9a3060e3
2D graphics backend	Skia/58 4c81ba6ba3a3270db809bf7d4c3bc782694a56a4
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	164
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x1916
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	13.2"
Driver vendor	Intel Corporation
Driver version	20.19.15.4531
Driver date	9-29-2016
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	16
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.461d9a3060e3)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 00000000000083b8)
Window system binding version	1.4 (ANGLE 2.1.0.461d9a3060e3)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1800
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	3200
iAdapter	0
lDriverSize	39862864
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) HD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) HD Graphics 520
szDeviceId	0x1916
szDeviceIdentifier	{D7B78E66-5A56-11CF-2B62-0B27BBC2D935}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	4157 MB
szDisplayMemoryLocalized	4157 MB
szDisplayModeEnglish	3200 x 1800 (32 bit) (60Hz)
szDisplayModeLocalized	3200 x 1800 (32 bit) (60Hz)
szDriverAssemblyVersion	20.19.15.4531
szDriverAttributes	Final Retail
szDriverDateEnglish	9/28/2016 7:00:00 PM
szDriverDateLocalized	9/28/2016 19:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.0
szDriverModelLocalized	WDDM 2.0
szDriverName	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
szDriverNodeStrongName	oem41.inf:5f63e534f36b7c6d:iSKLD_w10:20.19.15.4531:pci\ven_8086&dev_1916&subsys_07041028
szDriverSignDate	Unknown
szDriverVersion	20.19.0015.4531
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_1916&SUBSYS_07041028&REV_07
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{B8909AC5-6AD9-4ECF-BB79-82FB9FF7C280}\0000
szManufacturer	Intel Corporation
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0007
szSubSysId	0x07041028
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x8086
Log Messages
[3844:6740:0511/143935.670:ERROR:gles2_cmd_decoder.cc(17403)] : [.DisplayCompositor-000001656B17A6D0]GL ERROR :GL_INVALID_OPERATION : glCreateAndConsumeTextureCHROMIUM: invalid mailbox name
[3844:6740:0511/143935.670:ERROR:gles2_cmd_decoder.cc(9636)] : [.DisplayCompositor-000001656B17A6D0]RENDER WARNING: texture bound to texture unit 0 is not renderable. It maybe non-power-of-2 and have incompatible texture filtering.
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
This is a hanging tab issue, not a full crash, so there is not a crash report generated.
GPU details from a user on forum

GPU-721301.pdf
118 KB Download

Comment 33 by zmo@chromium.org, May 11 2017

Cc: jbau...@chromium.org cwallez@chromium.org jmad...@chromium.org geoffl...@chromium.org
Seems like facebook might be working on this.  The behavior of what I have to do to reproduce the error keeps changing.

At this point, playing the amazon ad in my newsfeed doesn't crash it until I pause the video and scroll off the screen.
Cc: fs...@chromium.org
Cc: wfh@chromium.org
Same problem, saved log from chrome://internals
media-internals.txt
18.0 KB View Download
#8, #12: Thanks for the dumps! Unfortunately, they seem to be for the main browser process, but it's the renderer process that seems to be hung in these cases.

Any chance either of you can reproduce and dump all of the Chrome processes (or just the renderer, if you are sure of which one is hung)? Thanks!
Same issue here. Win10 x64. Latest version of Chrome.
Same issue here, both on Windows 10 x64 and OSX
#38: here's some more dumps, hopefully one of these is the right one.  I narrowed down the options by killing as much as I could and then reproducing the error and taking dumps of all sub-processes remaining.
chrome2.dmp
3.3 MB Download
chrome3.dmp
13.1 MB Download
Does this happen if you use the --disable-gpu command-line flag? How about using --disable-accelerated-video-decode (by itself)?

Based on the callstack in chrome2.dmp the renderer is stuck doing something, so that seems to me to be more likely to be either a bug in facebook's javascript or in v8, though it may be triggered by something the GPU's doing.

The callstack is
0:000> kb
 # RetAddr           : Args to Child                                                           : Call Site
00 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::LinearSearch [c:\b\c\b\win64_pgo\src\v8\src\objects-inl.h @ 2858]
01 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::Search [c:\b\c\b\win64_pgo\src\v8\src\objects-inl.h @ 2880]
02 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::DescriptorArray::Search [c:\b\c\b\win64_pgo\src\v8\src\objects-inl.h @ 2892]
03 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::DescriptorArray::SearchWithCache+0xbc [c:\b\c\b\win64_pgo\src\v8\src\objects-inl.h @ 2904]
04 00007ffb`53986017 : 00000048`881fbac0 0000008c`63da10d9 000001d9`59a50fe0 000001aa`115f1026 : chrome_child!v8::internal::LookupIterator::LookupInRegularHolder<0>+0xf6 [c:\b\c\b\win64_pgo\src\v8\src\lookup.cc @ 879]
05 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::LookupIterator::LookupInHolder+0x11 [c:\b\c\b\win64_pgo\src\v8\src\lookup.h @ 294]
06 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::LookupIterator::NextInternal+0x7d [c:\b\c\b\win64_pgo\src\v8\src\lookup.cc @ 101]
07 00007ffb`53985efb : 00000048`881fbac0 00000048`881fbae0 000001d9`59a51010 000001d9`59a51010 : chrome_child!v8::internal::LookupIterator::Start<0>+0xe3 [c:\b\c\b\win64_pgo\src\v8\src\lookup.cc @ 61]
08 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::internal::LookupIterator::{ctor}+0x74 [c:\b\c\b\win64_pgo\src\v8\src\lookup.h @ 77]
09 00007ffb`54146ff0 : 000001d9`599f5fb0 00000048`881fbde8 000001d9`59a51010 00000048`881fbde8 : chrome_child!v8::internal::LookupIterator::LookupIterator+0x9b [c:\b\c\b\win64_pgo\src\v8\src\lookup.h @ 58]
0a 00007ffb`54146ca4 : 00000048`881fbde8 00000048`881fbde8 00000048`881fbde0 00000000`00000000 : chrome_child!v8::internal::`anonymous namespace'::FastAssign+0x20c [c:\b\c\b\win64_pgo\src\v8\src\objects.cc @ 2061]
0b 00007ffb`54146c0d : 00000048`881fbde8 00000000`00000000 00000048`881fbde8 00000048`881fbde0 : chrome_child!v8::internal::JSReceiver::SetOrCopyDataProperties+0x4c [c:\b\c\b\win64_pgo\src\v8\src\objects.cc @ 2094]
0c 00007ffb`54146b62 : 00007ffb`54146b30 00000048`881fbde8 00000048`881fbdb0 00007ffb`53bdaa02 : chrome_child!v8::internal::Builtin_Impl_ObjectAssign+0x9d [c:\b\c\b\win64_pgo\src\v8\src\builtins\builtins-object.cc @ 102]
0d 000003f9`2a504161 : 0000033d`a0302201 000001d1`3cf292e9 000001d1`3cf292e9 000001d1`3cf29e69 : chrome_child!v8::internal::Builtin_ObjectAssign+0x32 [c:\b\c\b\win64_pgo\src\v8\src\builtins\builtins-object.cc @ 87]

...

36 00007ffb`53c970a9 : 00000090`a158e371 00000048`881fbf90 00000128`ffa88000 00000212`6cd6dc80 : chrome_child!WTF::HashTable<WTF::StringImpl * __ptr64,WTF::KeyValuePair<WTF::StringImpl * __ptr64,unsigned __int64>,WTF::KeyValuePairKeyExtractor,WTF::StringHash,WTF::HashMapValueTraits<WTF::HashTraits<WTF::StringImpl * __ptr64>,WTF::HashTraits<unsigned __int64> >,WTF::HashTraits<WTF::StringImpl * __ptr64>,WTF::PartitionAllocator>::lookup<WTF::IdentityHashTranslator<WTF::StringHash>,WTF::StringImpl * __ptr64>+0x5a [c:\b\c\b\win64_pgo\src\third_party\webkit\source\wtf\hashtable.h @ 1036]
37 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!WTF::HashTable<WTF::StringImpl *,WTF::KeyValuePair<WTF::StringImpl *,unsigned __int64>,WTF::KeyValuePairKeyExtractor,WTF::StringHash,WTF::HashMapValueTraits<WTF::HashTraits<WTF::StringImpl *>,WTF::HashTraits<unsigned __int64> >,WTF::HashTraits<WTF::StringImpl *>,WTF::PartitionAllocator>::lookup+0x9 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\wtf\hashtable.h @ 777]
38 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!WTF::HashTable<WTF::StringImpl *,WTF::KeyValuePair<WTF::StringImpl *,unsigned __int64>,WTF::KeyValuePairKeyExtractor,WTF::StringHash,WTF::HashMapValueTraits<WTF::HashTraits<WTF::StringImpl *>,WTF::HashTraits<unsigned __int64> >,WTF::HashTraits<WTF::StringImpl *>,WTF::PartitionAllocator>::lookup+0x9 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\wtf\hashtable.h @ 777]
39 (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!WTF::HashMap<WTF::StringImpl *,unsigned __int64,WTF::StringHash,WTF::HashTraits<WTF::StringImpl *>,WTF::HashTraits<unsigned __int64>,WTF::PartitionAllocator>::at+0x11 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\wtf\hashmap.h @ 599]
3a (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!blink::V8GlobalValueMapTraits<WTF::StringImpl *,v8::String,1>::Get+0x11 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\bindings\core\v8\v8globalvaluemap.h @ 51]
3b (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!v8::PersistentValueMapBase<WTF::StringImpl *,v8::String,blink::StringCacheMapTraits>::GetReference+0x11 [c:\b\c\b\win64_pgo\src\v8\include\v8-util.h @ 298]
3c (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!blink::StringCache::setReturnValueFromStringSlow+0x17 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\bindings\core\v8\v8valuecache.cpp @ 119]
3d (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : chrome_child!blink::StringCache::setReturnValueFromString+0x1d [c:\b\c\b\win64_pgo\src\third_party\webkit\source\bindings\core\v8\v8valuecache.h @ 98]
3e 00007ffb`53c9688d : 000001d9`599f5fb0 00000212`6cd6dc80 0000033d`a0302311 00000181`5e15fe29 : chrome_child!blink::v8SetReturnValueString<v8::FunctionCallbackInfo<v8::Value> >+0x49 [c:\b\c\b\win64_pgo\src\third_party\webkit\source\bindings\core\v8\v8binding.h @ 155]
3f 0000002d`3222db19 : 00000090`a158e371 00000267`a06bfc01 00000267`a06bfed1 00000090`a158e371 : chrome_child!blink::ElementV8Internal::tagNameAttributeGetter+0x55 [c:\b\c\b\win64_pgo\src\out\release_x64\gen\blink\bindings\core\v8\v8element.cpp @ 126]
40 00000090`a158e371 : 00000267`a06bfc01 00000267`a06bfed1 00000090`a158e371 00000116`3bf1ff59 : 0x0000002d`3222db19

Happens with both command line flags:
--disable-gpu
--disable-accelerated-video-decode

applied them individually and tested with same hanging tab results.
Components: -Internals>GPU
Thanks, that helps narrow it down.
macOS Sierra v. 10.12.4
MacBook Pro (Retina, 15 inch, Mid 2014)
Chrome Browser Version 58.0.3029.110 (64-bit)

New issue within the past 24 hours: Logged into Facebook, played embedded video content, about 5 seconds in the video freezes and the browser tab locks up... scrolling is disabled, back arrow disabled... only option is to close the tab and open a new tab, and reload Facebook. Not limited to any particular video. (Videos play in iOS FB app on iPhone.) Hardware acceleration is UNCHECKED in advanced preferences.
Possibly related to : https://bugs.chromium.org/p/chromium/issues/detail?id=721344. We see this hang across all the channels.
Is the linked issue not visible to the public for a reason?
#38 I have been unable to reproduce the issue today to repost a dump. I've tried 110% and 90% zoom and no tab hangs at all. Perhaps it was an issue on FB's end that they've worked out?
See #c46. It seems to have been a problem on Facebook's end which they fixed.
I can confirm that I can't seem to reproduce the issue.  Good work guys.  Making software so good it brings out the bugs in other people's work :)  Thanks for relatively fast and diligent response nevertheless.  I hope you all have a good weekend.

Comment 51 by ppia...@gmail.com, May 14 2017

Same problem here. I'm fed up with FB crashing in an instant.
Labels: Needs-Feedback
ppiasek@gmail.com, as per #51, do you mean you are still able to repro this crash? if you do, can you go to chrome://crashes, report the crash server ID? if is a number inside (), e.g Server ID: 3605d03fb0000000 

Comment 53 by ppia...@gmail.com, May 16 2017

Crash ID: ab601fba-8f26-4e56-a0c8-0e56567df9d7 (Server ID: c28bdd04d0000000)

The problem suddenly stopped. I suspect FB might have fixed something that caused it.

Comment 54 by fs...@chromium.org, May 16 2017

Cc: -fs...@chromium.org
Status: WontFix (was: Unconfirmed)
as per c#53, c#50, c#48, this crash not happen anymore. It could be fixed by facebook side. resolve this bug.

Comment 56 by m.has...@ziggo.nl, Jun 12 2017

Same here. Started the previous stable version. Now on version 59.0.3071.86 (Official build) (64-bits).  I tried every possible suggested solution. Beta also. Still the same problem. I send about 8 chrashdumps to google, maybe that helps. I do not have a Facebook account, so i'm not logged in in Facebook. My wife has the same problem on her laptop. The strange thing is that sometimes a few days without the problem, and suddenly the problem is back. I can't find any relation with facebook's content eg. video.
m.hasker@ can you report the crash IDs from chrome://crashes as suggested in c#52?

Comment 58 by m.has...@ziggo.nl, Jun 13 2017

Crash-ID 07eceb11-5ab3-4130-855d-03d8e032b1b9 (Server-ID: afefaa6e40000000)
Crash-ID bd9df12d-4265-47f8-a25a-49d96a6335a9 (Server-ID: 513ed8dc58000000)

Comment 59 by gole...@gmail.com, Mar 20 2018

this problem has plagued me for like 1-2 years or so.

I start a facebook video from feed (windows 7-64), then I make the video full screen from the icon on the lower right corner. After this I click the search bar to the beginning to start the video again. Couple of seconds after this the video freezes and couple of seconds after the audio freezes.

During this time there has been multiple versions of chrome where I experienced this and now with the newest one.

This problem did not exist like 3-4 years ago or so, I don't remember anymore exactly when it started.

I have windows 7-64bit, 2 screens, 1920x1080 and 1920x1200, i7 ivy bridge quad core, 16GB RAM, 500GB SSD, 50Mb/s wire connection.

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