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Issue metadata

Status: Archived
Owner: ----
Closed: Jul 17
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Chrome OS frequently fails to respond to external input devices without reboot

Project Member Reported by hcameron@google.com, May 9 2017

Issue description

Chrome Version       : 57.0.2987.146
OS Version: 9202.64.0


What steps will reproduce the problem?

1. Connect keyboard, mouse, monitor, network and power cable to USB-C hub (https://www.anker.com/products/A8342041).
2. Connect hub to Chromebook Pixel 2.


What is the expected result?

Devices are all recognised by laptop and usable.


What happens instead of that?

The monitor and power cable always connect successfully. Half the time the keyboard and mouse connect; the other half the laptop won't respond to any input. Sometimes it will start responding after ~20s, otherwise it will require a reboot. Specifically if I connect the devices and they don't work, I can reboot the laptop, without touching the connection, and they will start working which seems to indicate a software issue. I have also tried unplugging and replugging in the devices which normally leads to Chrome OS crashing and restarting.


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 9202.64.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.146 Safari/537.36



 

Comment 1 by ka...@chromium.org, May 12 2017

Components: OS>Kernel
Would you be able to file a feedback report (Shift+Alt+i) at time you reproduce the issue?
Also, do you have the external display connected too, at time this issue is observed?

Comment 2 by hcameron@google.com, May 15 2017

Will do that next time it happens, thanks.
Yes, the external display is also connected to the hub and displaying the extended desktop at the time of the issue.
Project Member

Comment 3 by sheriffbot@chromium.org, Jul 17 2017

Labels: Hotlist-Google
Project Member

Comment 4 by sheriffbot@chromium.org, Jul 17

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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