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Printing from Google Drive Preview - new tab repeatedly fails to load renders chrome unusable
Reported by
toweyw...@gmail.com,
May 3 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.96 Safari/537.36 Steps to reproduce the problem: 1. Go to google drive and preview a work or pdf file 2. select the print icon 3. system goes nuts What is the expected behavior? It stared with not being able to print pdfs only option was to save them - now word docs or pdf cause system failure when I try to print What went wrong? chrome tried endlessly to open a new tab which it immeadiately closes, then tries again .. happens so fast and can't be stopped. Only option is to close chrome Did this work before? Yes don't know Chrome version: 58.0.3029.96 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: I have no idea what is going on and can't seem to connect it to any new install, option or end user reconfig
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May 3 2017
Unable to reproduce the issue on Win-7 and Win-10 using chrome reported version #58.0.3029.96 and latest canary #60.0.3087.0. Attached a screen cast for reference. Following are the steps followed to reproduce the issue. ------------ 1. Navigated to google drive and previewed a PDF file. 2. selected the print icon. 3. Observed that a new tab opened with printing options without any issues. toweywf10@ - Could you please check this issue on latest canary #60.0.3087.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not. Thanks...!!
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May 3 2017
The problem seemed to be resolved by removing a service handle extension from the task bar in the upper right corner. Next to where the chromecast icon is. I wish I knew more detail about exactly what was going on but seems to be working again now for both word and pfd files. I appreciate the assistance.
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May 3 2017
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 4 2017
Thanks for the update. Closing this issue as per the comment #3. Please feel free to raise a new issue if you face any issue on chrome |
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Comment 1 by ligim...@chromium.org
, May 3 2017Labels: Need-Triage-M58 Needs-Bisect