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Unable to update Chrome on Windows
Reported by
scro...@gmail.com,
May 3 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 Steps to reproduce the problem: 1. Click the red circle telling me to update 2. Get a message telling me I need to reinstall chrome 3. Follow the link to https://www.google.com/chrome/browser/desktop/index.html?brand=CHWL&utm_campaign=en&utm_source=en-et-na-us-chrome-bubble&utm_medium=et 4. Download another copy of the ChromeSetup 5. Run ChromeSetup What is the expected behavior? Chrome installs What went wrong? Hangs on a "Downloading" screen Did this work before? Yes I don't know when it worked, but I assume it did before, because I do have a version of Chrome installed. Chrome version: 56.0.2924.87 Channel: n/a OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 24.0 r0 Currently on Version 56.0.2924.87 (64-bit) on a laptop running Windows 7 Professional
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May 3 2017
Looks like a firewall blocking the download perhaps. Getting a sawbuck log would be useful as a first step. Download sawbuck from https://github.com/google/sawbuck/releases/tag/release-0.6.8.0, install it, launch it, then from the Log menu, Configure Providers, change Omaha to Verbose. Now install ChromeSetup.
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May 4 2017
Hmm, I don't have a firewall, that I am aware of. I downloaded sawbuck, and I have it running, and I ran ChromeSetup (I suppose need to also Log > Capture? I did, because nothing was showing). (Also, do I need to exit Chrome first?) I have a bunch of the following message: INFORMATION <process ID> <thread ID> <time> a^??* 2046 "" Where "a^??*" is approximately the "File" (I don't seem to be able to copy it, and I don't know how to match those symbols). Line is almost always 2046, although I have seen a few 0s (with a blank "File"), and a couple -446787897 (with a slightly different file - something like "?*").
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May 4 2017
Oh, I figured out how to copy: INFORMATION 11528 6560 20:56:52-991 ǎ^�� 2046 WARNING 11528 6560 20:53:50-049 � -446787897 INFORMATION 11528 6560 20:29:24-346 0
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May 4 2017
The last log I see from process 2412 shows that GoogleUpdate is trying to download http://redirector.gvt1.com/edgedl/release2/APkxRLSdvko6/58.0.3029.96_chrome_installer.exe. Are you able to download that URL via the browser?
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May 5 2017
I successfully downloaded and ran the installer. It's not obvious what the installer did, though. It appeared to immediately launch Chrome. Chrome's UI looks different, but I'm still running Version 56.0.2924.87 (64-bit), and the About page says "An error occurred while checking for updates: The updater is currently running. Refresh in a minute to check again."
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May 6 2017
What happens when you refresh the About page?
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May 6 2017
I see an animation as it checks for updates, and then I get the same message.
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May 6 2017
If you launch Task Manager, do you see any GoogleUpdate.exe processes running?
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May 6 2017
Yes. I tried ending the processes (there were four) and retrying, and I got the same result.
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Jun 3 2017
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Comment 1 by grt@chromium.org
, May 3 2017