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Issue 717209 link

Starred by 2 users

Issue metadata

Status: Duplicate
Merged: issue 700595
Owner: ----
Closed: May 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Reddit site not loading

Reported by 19sko...@gmail.com, May 1 2017

Issue description

Chrome Version       : 58.0.3029.81
OS Version: 10.0
URLs (if applicable) : reddit.com
Other browsers tested: Microsoft Edge
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5:
  Firefox 4.x:
     IE 7/8/9: FAIL

What steps will reproduce the problem?
1. Go to any internet browser on this computer specifically.
2. Try to load the site for reddit.com
3. Get a security error message.

What is the expected result?
To load a website called reddit.com that has been used multiple times before on this computer.

What happens instead of that?
A security error message pops up that says "NET::ERR_CERT_COMMON_NAME_INVALID".

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36



 
2017-04-25.png
171 KB View Download
Cc: ligim...@chromium.org
Components: Internals>Network
Labels: Needs-Triage-M58 Prestable-58.0.3029.81
I am able to successfully load the page without any error - 58.0.3029.81 (Official Build) (64-bit), Win 10.

Could you please get chrome://net-internals log and attach to the bug report.

Comment 2 by 19sko...@gmail.com, May 2 2017

Do you want me to go to the site that you attached and take a screenshot of the page?

Cc: rbasuvula@chromium.org
Labels: Needs-Feedback
@ 19skolli : Yes, Please provide the chrome://net-internals log which would help us to triage the issue further.

Thank You!

Comment 4 by 19sko...@gmail.com, May 3 2017

Here you go, I believe this is what you are asking for, correct me if I'm wrong.
chrome-net-export-log.json
214 KB View Download
Project Member

Comment 5 by sheriffbot@chromium.org, May 3 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "rbasuvula@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: krajshree@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Win-10 using chrome reported version #58.0.3029.81 and latest canary #60.0.3088.3.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. Navigated to www.reddit.com
2. Observed that the site loaded without any issues.

19skolli@ - Could you please check this issue on latest canary #60.0.3088.3 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
717209.mp4
1.6 MB View Download

Comment 7 by 19sko...@gmail.com, May 4 2017

Unfortunately, even if i create a new user, or try to access the website in guest or incognito mode, the site does not load. Is it possible that the issue is due to my antivirus software? If so, how would I be able to resolve it from there? Thanks in advance.
Project Member

Comment 8 by sheriffbot@chromium.org, May 4 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: -Internals>Network Internals>Network>Certificate
Mergedinto: 700595
Status: Duplicate (was: Unconfirmed)
The provided net-log doesn't contain any information from reddit.com (you need to load it while logging to capture the interesting events).

But the root cause of this is presumably some SSL man-in-the-middle on your computer, for instance anti-virus, or corporate mandated trust roots.
Thanks, I think it's the anti-virus, I uninstalled and reinstalled and
while I uninstalled it worked, I was just hoping it was something else.
Thanks for the confirmation! What anti-virus are you using?

Some alternative solutions (rather than uninstalling the antivirus) may be:

 (1) Disable just the webbrowser / traffic inspection feature of the anti virus (there is likely a setting for just this portion). Hopefully your vender can push a fix that resolves this, at which point you can restore the settings.

 (2) Tell Chrome to allow certificates lacking a SAN. You can do this manually by creating a registry key at "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome" called "EnableCommonNameFallbackForLocalAnchors" and setting its value to "1". See the duped bug for more information. Similarly to (1), you would want to remove this once the antivirus was updated.

Cheers.
My antivirus is McAfee, how would I go about turning off the webbrowser /
traffic inspection feature?
I don't know for McAfee (or which product you have).

There is a McAfee support thread discussing this issue at:

https://community.mcafee.com/thread/102142?start=0&tstart=0

From which it sounds sounds like the issue is on their radar, and an update in the works.
Thank you for the heads up.

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