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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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When Google Drive Syncing disabled, Files app no longer shows Drive

Reported by amandawu...@gmail.com, May 1 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36

Steps to reproduce the problem:
1. In User settings, disable Google Drive Syncing
2. Open Files app, Google drive is not an option to drag local files to 
3. This gives users no way to drag screenshots or USB files to drive

What is the expected behavior?
Files app should list google drive, or google drive app should list USB/local storage so that students can upload files to drive.

What went wrong?
We keep drive syncing off because we don't want the wireless overhead with shared chromebooks (classroom carts).  We've had it set up this way for years.

As of recently, when students go to Files app, Drive isn't listed and I can't find a way to help them upload from USB storage (or screenshots) to drive.  If I enable Google Drive Syncing, the issue goes away, but it will kill our wireless if all student drives attempt to sync on sign in.

Our device setting is set to "Erase all local user info, settings, and state after each sign-out" in order to keep drives from filling up, so the syncing would happen on every login if enabled.

Did this work before? Yes not sure.

Chrome version: 58.0.3029.81  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: 

I tested issue exists with Chrome 57 and beta 58.0.3029.89
 
Screenshot 2017-05-01 at 8.31.16 AM.png
24.7 KB View Download
Just to clarify, this did use to work before.  I'm not sure when it stopped working.
Cc: kkaluri@chromium.org
Labels: Needs-Bisect Needs-Triage-M58
Labels: Needs-Feedback
amandawuest@ could you confirm whether this issue exists in Windows machine or ChromeOS ???

As per comment #0, files app is related to ChromeOS.

Thank You...
ChromeOS. Sorry, easier for me to report from windows machine.  
Project Member

Comment 5 by sheriffbot@chromium.org, May 2 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "kkaluri@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Support told me if I enable Google drive syncing and set offline access to 'control using device policies' in the Drive app data settings (and then not use any offline access device policies), it will have the effect of creating shortcut in Files app without syncing actual drive files to the clients.

Is that the best way to manage it for schools concerned about bandwidth concerns for shared Chromebooks, where we delete all data on logout and can't afford to have files syncing down to clients on login?
Labels: -OS-Windows OS-Chrome
As per comment #4, changing OS to Chrome
Labels: Enterprise-Triaged
Owner: maxkirsch@chromium.org
Status: Assigned (was: Unconfirmed)

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