"Download in Progress" Dialog Is Confusing
Reported by
safi64...@gmail.com,
Apr 26 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.25 Safari/537.36 Steps to reproduce the problem: 1. Start download of a (large) file 2. Attempt to quit the browser while the download is in progress 3. The confirmation dialog offers confusing selections What is the expected behavior? The dialog should highlight "Cancel Download" by default, and place it to the right. What went wrong? When the user expects to exit the browser, the highlighted button should be "continue to exit the browser". Think when you close a text editor without saving, the dialog offers "Save (and exit)" as default, and "Cancel (I've changed my mind)". In this case, the highlighted button should be the designated action, namely to exit the browser. The button with "cancel" should in fact cancel the action and leave the download running. I think the confusion mainly comes from the objective of this dialog. During the action to quit the browser, I expect the usual "are you sure", not "do you still want your files". This kind of vital dialogs should be simple yes-or-no questions, and currently "Cancel Download" and "Continue Download" are counter-intuitive at best. Did this work before? N/A Chrome version: 59.0.3071.25 Channel: dev OS Version: OS X 10.12.4 Flash Version: Personally I have fallen for this evilly designed dialog every time. Apart from me being careless, I think this demonstrates how bad this issue is.
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Apr 26 2017
Thanks for the response.
My track record of 0/20 dealing with this dialog notwithstanding, I still feel strongly about the bad choices of the text. I'm not going to argue when it is appropriate to deviate from the Guidelines, but Apple itself violates the non-destructive rule in the shutdown dialog (referenced). In this case, instead of being purely dogmatic the dialog could clearly be improved by reframing the question as "Are you sure you want to quit?", which is consistent with a great majority of other programs.
As stated, I think the main issue here is the prompted question, and the positioning of the buttons is secondary, so I can concur regarding the default option part. However it seems to me something like the below is entirely reasonable.
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_Download in Progress_
Are you still sure you want to quit Chrome?
-Keep my download -Ignore and quit
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I don't think this is anything less "descriptive" and I am not suggesting the text should literally be "yes" and "no".
Extra mental burden is clearly present. When the text starts with "Cancel", the action is not exactly clear until the second word "Download", because there are two actions implied: the download, and the action of quitting. The same goes for "Continue Download". Plus, "Continue" and "Cancel" don't offer quite as much of visual contrast due to their similar outlines.
Think about it. Certainly I'm not qualified to design a product like Chrome/Chromium, but being dismissive and arguing with HIG doesn't seem convincing either.
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Comment 1 by rsesek@chromium.org
, Apr 26 2017