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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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It will break sometime when play YouTube 60fps video on an 30Hz external monitor.

Reported by withw...@gmail.com, Apr 25 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36

Example URL:
https://www.youtube.com/watch?v=KPVrJjpoAYk

Steps to reproduce the problem:
1. chrome or opera move to 30Hz monitor screen
2. play YouTube 4K 60Hz video.
3. It will break sometime.

What is the expected behavior?
Normal playback as an internal 60Hz monitor(laptop).
Normal playback as an Microsoft Edge browser(Insider preview).

What went wrong?
It will break sometime.
Internal 60Hz monitor has no problem.

Did this work before? No 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 58.0.3029.81  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 25.0 r0

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Version Information
Data exported	2017. 4. 25. 오후 6:40:24
Chrome version	Chrome/58.0.3029.81
Operating system	Windows NT 10.0.15063
Software rendering list version	12.20
Driver bug list version	9.36
ANGLE commit id	461d9a3060e3
2D graphics backend	Skia/58 4c81ba6ba3a3270db809bf7d4c3bc782694a56a4
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --enable-features=PreferHtmlOverPlugins --flag-switches-end
Driver Information
Initialization time	171
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x591b *ACTIVE*
GPU1	VENDOR = 0x10de, DEVICE= 0x1c8d
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	15.5"
Diagonal Monitor Size of \\.\DISPLAY2	31.9"
Driver vendor	Intel Corporation
Driver version	21.20.16.4565
Driver date	12-10-2016
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	16
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.461d9a3060e3)
GL_EXTENSIONS	GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 000000000000ee95)
Window system binding version	1.4 (ANGLE 2.1.0.461d9a3060e3)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	94224288
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	사용
szChipType	Intel(R) HD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	사용
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	사용
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) HD Graphics 630
szDeviceId	0x591B
szDeviceIdentifier	{D7B78E66-1A5B-11CF-CF65-C119BFC2D835}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	8257 MB
szDisplayMemoryLocalized	8257 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	21.20.16.4565
szDriverAttributes	Final Retail
szDriverDateEnglish	2016-12-10 오전 9:00:00
szDriverDateLocalized	12/10/2016 09:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	영어(미국)
szDriverModelEnglish	WDDM 2.1
szDriverModelLocalized	WDDM 2.1
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd12umd64.dll
szDriverNodeStrongName	oem12.inf:5f63e53499417f2d:iKBLD_w10_DS:21.20.16.4565:pci\ven_8086&dev_591b&subsys_39d117aa
szDriverSignDate	Unknown
szDriverVersion	21.20.0016.4565
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_591B&SUBSYS_39D117AA&REV_04
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{C36D6A3F-35CC-4875-ADC6-E392BC252523}\0000
szManufacturer	Intel Corporation
szMiniVdd	알 수 없음
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	알 수 없음
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	아무 문제를 찾지 못했습니다.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0004
szSubSysId	0x39D117AA
szTestResultD3D7English	Not run
szTestResultD3D7Localized	실행하지 않음
szTestResultD3D8English	Not run
szTestResultD3D8Localized	실행하지 않음
szTestResultD3D9English	Not run
szTestResultD3D9Localized	실행하지 않음
szTestResultDDEnglish	Not run
szTestResultDDLocalized	실행하지 않음
szVdd	알 수 없음
szVendorId	0x8086
1
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	2160
dwRefreshRate	30
dwWHQLLevel	0
dwWidth	3840
iAdapter	1
lDriverSize	94224288
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	사용
szChipType	Intel(R) HD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	사용
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	사용
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) HD Graphics 630
szDeviceId	0x591B
szDeviceIdentifier	{D7B78E66-1A5B-11CF-CF65-C119BFC2D835}
szDeviceName	\\.\DISPLAY2
szDisplayMemoryEnglish	8257 MB
szDisplayMemoryLocalized	8257 MB
szDisplayModeEnglish	3840 x 2160 (32 bit) (30Hz)
szDisplayModeLocalized	3840 x 2160 (32 bit) (30Hz)
szDriverAssemblyVersion	21.20.16.4565
szDriverAttributes	Final Retail
szDriverDateEnglish	2016-12-10 오전 9:00:00
szDriverDateLocalized	12/10/2016 09:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	영어(미국)
szDriverModelEnglish	WDDM 2.1
szDriverModelLocalized	WDDM 2.1
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120278.inf_amd64_3d2251acd1b996f9\igd12umd64.dll
szDriverNodeStrongName	oem12.inf:5f63e53499417f2d:iKBLD_w10_DS:21.20.16.4565:pci\ven_8086&dev_591b&subsys_39d117aa
szDriverSignDate	Unknown
szDriverVersion	21.20.0016.4565
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_591B&SUBSYS_39D117AA&REV_04
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{C36D6A3F-35CC-4875-ADC6-E392BC252523}\0001
szManufacturer	Intel Corporation
szMiniVdd	알 수 없음
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	알 수 없음
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	아무 문제를 찾지 못했습니다.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0004
szSubSysId	0x39D117AA
szTestResultD3D7English	Not run
szTestResultD3D7Localized	실행하지 않음
szTestResultD3D8English	Not run
szTestResultD3D8Localized	실행하지 않음
szTestResultD3D9English	Not run
szTestResultD3D9Localized	실행하지 않음
szTestResultDDEnglish	Not run
szTestResultDDLocalized	실행하지 않음
szVdd	알 수 없음
szVendorId	0x8086
2
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	false
bAGPExists	false
bCanRenderWindow	false
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	0
dwDDIVersion	12
dwHeight	0
dwRefreshRate	0
dwWHQLLevel	0
dwWidth	0
iAdapter	0
lDriverSize	17785168
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	사용
szChipType	GeForce GTX 1050
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	사용
szDACType	Integrated RAMDAC
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	사용
szDXVAHDEnglish	Unknown
szDXVAModes	Unknown
szDescription	NVIDIA GeForce GTX 1050
szDeviceId	0x1C8D
szDeviceIdentifier	Unknown
szDeviceName	Unknown
szDisplayMemoryEnglish	12191 MB
szDisplayMemoryLocalized	12191 MB
szDisplayModeEnglish	Unknown
szDisplayModeLocalized	알 수 없음
szDriverAssemblyVersion	21.21.13.7350
szDriverAttributes	Final Retail
szDriverDateEnglish	2017-01-01 오전 9:00:00
szDriverDateLocalized	1/1/2017 09:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	영어(미국)
szDriverModelEnglish	WDDM 2.1
szDriverModelLocalized	WDDM 2.1
szDriverName	C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3a129f74df4cd4b0\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3a129f74df4cd4b0\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3a129f74df4cd4b0\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3a129f74df4cd4b0\nvwgf2umx.dll
szDriverNodeStrongName	oem7.inf:0f066de3a44d93dc:Section274:21.21.13.7350:pci\ven_10de&dev_1c8d&subsys_39d117aa
szDriverSignDate	Unknown
szDriverVersion	21.21.0013.7350
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_39D117AA&REV_A1
szKeyDeviceKey	Unknown
szManufacturer	NVIDIA
szMiniVdd	알 수 없음
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	알 수 없음
szMonitorMaxRes	Unknown
szMonitorName	Unknown
szNotesEnglish	No problems found.
szNotesLocalized	아무 문제를 찾지 못했습니다.
szOverlayEnglish	Unknown
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x39D117AA
szTestResultD3D7English	Not run
szTestResultD3D7Localized	실행하지 않음
szTestResultD3D8English	Not run
szTestResultD3D8Localized	실행하지 않음
szTestResultD3D9English	Not run
szTestResultD3D9Localized	실행하지 않음
szTestResultDDEnglish	Not run
szTestResultDDLocalized	실행하지 않음
szVdd	알 수 없음
szVendorId	0x10DE
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

If you turn off H/W acceleration in about :: // flags, it will play normally.
I think it's a blink engine problem. The same problem occurs in opera.
 
What does break mean in this case? Video stops? Or crashes?

Comment 2 by withw...@gmail.com, Apr 26 2017

The video is played back slowly and stops and plays repeatedly.
It is not crushed.

2017년 4월 26일 (수) 오전 1:20, dalecur… via monorail <
monorail+v2.2801085551@chromium.org>님이 작성:
Cc: rbasuvula@chromium.org
Labels: TE-NeedsTriageFromMTV
Tested in chrome # 58.0.3029.81 and stable# 58.0.3029.96 and Canary #60.0.3088.0  on win 10.0 and not able to reproduce the issue.
Tested Environment: 24Hz monitor screen.

This looks like issue with 30HZ monitor, hence adding the respective label for it to triage further.

Thank You!
Components: -Internals>Media Internals>Media>Hardware
Owner: sande...@chromium.org
Status: Assigned (was: Unconfirmed)
as per bug opener's observation "If you turn off H/W acceleration in about :: // flags, it will play normally.", this seems related to H/W decoding.
I don't have a 30HZ monitor to repro this issue.
sandersd@, any thought why in H/W decoding, 30HZ monitor may cause stuttering on 4k60HZ video?
Labels: Needs-Feedback
withw...@: Does this issue still occur for you?

Comment 6 by withw...@gmail.com, Mar 16 2018

The problem does not occur.
Thank you for your response.

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