Chrome 58 not loading with McAfee DLP |
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Issue descriptionMultiple reports from enterprise users on M58 that Chrome won't load after update. All of the reports are for windows. Details are listed in threads below: https://productforums.google.com/forum/#!topic/chrome/ghZAeFjO-V8;context-place=forum/chrome https://productforums.google.com/forum/#!topic/chrome/9oXsf7v1wCE https://productforums.google.com/forum/#!topic/chrome/Y0m1VgkgPT4
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Apr 20 2017
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Apr 20 2017
Latest comment from users: * McAfee DLP was the issue, we were able to resolve it by pushing a different DLP Policy * McAfee has taken this as an issue to be investigated. We are awaiting an update. The team working this is pretty sure it is a conflict with DLP.
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Apr 20 2017
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Apr 20 2017
I tried with the Client Server test environment, chrome gets updated to latest version-58.0.3029.81. My VMs do not have McAfee installed.Seems like this is caused by McAfee Policy.
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Apr 20 2017
We are keeping an eye on user feedback and will report back with crash IDs if we continue to see a trend
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Apr 21 2017
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Apr 21 2017
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Apr 21 2017
In 713023, a user reports that there are lingering chrome.exe processes (browser and crashpad handler), and that killing these allows Chrome to start. Could the browser be blocked on the crashpad handler somehow?
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Apr 21 2017
Another user on the forums has confirmed that disabling McAfee solved the issue. danilo SARRUBBO said: "after disable McAfee it works for me"
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Apr 21 2017
Also got one more report from the forums: https://productforums.google.com/forum/#!topic/chrome/iKTlzPUFFf8
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Apr 24 2017
Making this public again to serve as a reference point for enterprises.
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Apr 25 2017
+Matt for browser
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Apr 25 2017
Marking as fixed as this is a McAfee issue resolved by changing DLP policy configuration. This is not something that requires changes on the Chrome side. Latest info will be tracked here: https://productforums.google.com/forum/#!topic/chrome-admins/5Tw_-fmT_QI;context-place=forum/chrome-admins
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Apr 25 2017
Thanks for closing the loop. I'll follow up with the threads on the general Chrome forum links from c#1 and direct them to the admin forum thread for more info.
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Apr 27 2017
Issue 714630 has been merged into this issue.
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May 4 2017
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May 4 2017
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May 8 2017
My enterprise does not use McAfee's DLP but we do use Solidcore and that was the culprit for us. Disable Solidcore and it worked normally.
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May 10 2017
We are running version 6.2 of Solidcore and also have this issue. To be specific, it's the memory protection of Solidcore that is causing the Aw Snap errors. Specifically, the intersection of Chrome's 64-bit Sandboxing and Solidcore's mp-vasr-forced-relocation memory protection. Disabling that one memory protection feature resolves the issue. Also, an upgrade to version 8 of Solidcore resolved it as well.
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May 18 2017
Issue 719354 has been merged into this issue.
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May 30 2017
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May 31 2017
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Comment 1 by abdulsyed@chromium.org
, Apr 20 2017