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Issue 713875 link

Starred by 21 users

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Apr 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 1
Type: Bug



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Chrome 58 not loading with McAfee DLP

Project Member Reported by abdulsyed@chromium.org, Apr 20 2017

Issue description

Multiple reports from enterprise users on M58 that Chrome won't load after update. All of the reports are for windows.

Details are listed in threads below:

https://productforums.google.com/forum/#!topic/chrome/ghZAeFjO-V8;context-place=forum/chrome
https://productforums.google.com/forum/#!topic/chrome/9oXsf7v1wCE
https://productforums.google.com/forum/#!topic/chrome/Y0m1VgkgPT4

 
comment from user: "So just wanted to give an update. Our IT Security department uninstalled the McAfee DLP software from a test machine and are saying that Chrome then starts to function normally with the software uninstalled. I am awaiting more details, but it is looking like McAfee DLP software is to blame for the issue."

Comment 2 by gov...@chromium.org, Apr 20 2017

Cc: ligim...@chromium.org

Comment 3 by gov...@chromium.org, Apr 20 2017

Latest comment from users:
* McAfee DLP was the issue, we were able to resolve it by pushing a different DLP Policy

* McAfee has taken this as an issue to be investigated. We are awaiting an update. The team working this  is pretty sure it is a conflict with DLP.
Components: Enterprise
Labels: M-58
I tried with the Client Server test environment, chrome gets updated to latest version-58.0.3029.81. My VMs do not have McAfee installed.Seems like this is caused by McAfee Policy.

Labels: Hotlist-ConOps
We are keeping an eye on user feedback and will report back with crash IDs if we continue to see a trend

Comment 7 by grt@chromium.org, Apr 21 2017

Labels: Stability-ThirdParty

Comment 8 by grt@chromium.org, Apr 21 2017

Cc: sureshkumari@chromium.org
 Issue 713023  has been merged into this issue.

Comment 9 by grt@chromium.org, Apr 21 2017

Cc: scottmg@chromium.org
In 713023, a user reports that there are lingering chrome.exe processes (browser and crashpad handler), and that killing these allows Chrome to start. Could the browser be blocked on the crashpad handler somehow?
Another user on the forums has confirmed that disabling McAfee solved the issue. danilo SARRUBBO said: "after disable McAfee it works for me"
Also got one more report from the forums: https://productforums.google.com/forum/#!topic/chrome/iKTlzPUFFf8

Comment 12 by rpop@chromium.org, Apr 24 2017

Labels: -Restrict-View-Google
Making this public again to serve as a reference point for enterprises. 

Comment 13 by dskaram@google.com, Apr 25 2017

Owner: blumberg@chromium.org
Status: Assigned (was: Untriaged)
+Matt for browser
Status: WontFix (was: Assigned)
Marking as fixed as this is a McAfee issue resolved by  changing DLP policy configuration. This is not something that requires changes on the Chrome side.

Latest info will be tracked here: https://productforums.google.com/forum/#!topic/chrome-admins/5Tw_-fmT_QI;context-place=forum/chrome-admins
Thanks for closing the loop. I'll follow up with the threads on the general Chrome forum links from c#1 and direct them to the admin forum thread for more info.
 Issue 714630  has been merged into this issue.

Comment 17 by wfh@chromium.org, May 4 2017

Cc: pastarmovj@chromium.org abdulsyed@chromium.org
 Issue 718464  has been merged into this issue.

Comment 18 by dhw@chromium.org, May 4 2017

Summary: Chrome 58 not loading with McAfee DLP (was: M58 Chrome not loading after update)
My enterprise does not use McAfee's DLP but we do use Solidcore and that was the culprit for us.  Disable Solidcore and it worked normally.
We are running version 6.2 of Solidcore and also have this issue. To be specific, it's the memory protection of Solidcore that is causing the Aw Snap errors. Specifically, the intersection of Chrome's 64-bit Sandboxing and Solidcore's mp-vasr-forced-relocation memory protection. Disabling that one memory protection feature resolves the issue. Also, an upgrade to version 8 of Solidcore resolved it as well.
Cc: mzheng@chromium.org yanglee@chromium.org georgesak@chromium.org wfh@chromium.org
 Issue 719354  has been merged into this issue.
Cc: ranjitkan@chromium.org
 Issue 718342  has been merged into this issue.

Comment 23 by grt@chromium.org, May 31 2017

Cc: grt@chromium.org
 Issue 721799  has been merged into this issue.

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