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Chrome: Crash Report - [Third party - msdetour64help.dll] CxxThrowException |
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Issue descriptionProduct name: Chrome Magic Signature: [Third party - msdetour64help.dll] CxxThrowException Current link: https://crash.corp.google.com/browse?q=product.name%3D'Chrome'%20AND%20product.version%3D'60.0.3073.0'%20AND%20custom_data.ChromeCrashProto.channel%3D'canary'%20AND%20custom_data.ChromeCrashProto.ptype%3D'browser'%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D'%5BThird%20party%20-%20msdetour64help.dll%5D%20CxxThrowException'%20AND%20ReportID%3D'0e4c773110000000'&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#3 Search properties: product.name: Chrome product.version: 60.0.3073.0 custom_data.chromecrashproto.channel: canary custom_data.chromecrashproto.ptype: browser custom_data.chromecrashproto.magic_signature_1.name: [Third party - msdetour64help.dll] CxxThrowException Metadata : Product Name: Chrome Product Version: 59.0.3070.0 Report ID: 0e4c773110000000 Report Time: Fri, 14 Apr 2017 13:55:57 GMT Uptime: 16000 ms Cumulative Uptime: 0 ms User Email: OS Name: Windows NT OS Version: 10.0.14393 0 CPU Architecture: amd64 CPU Info: family 6 model 37 stepping 2 Thread 2 CRASHED [Unhandled C++ Exception @ 0x00007ffb63263c58 ] MAGIC SIGNATURE THREAD Stack Quality9%Show frame trust levels 0x00007ffb63263c58 (KERNELBASE.dll + 0x00033c58 ) 0x00007ffb3ae6ed8f (MSDetour64Help.dll + 0x0006ed8f ) 0x00007ffb63263c57 (KERNELBASE.dll + 0x00033c57 ) 0x00007ffb3ae6ed8f (MSDetour64Help.dll + 0x0006ed8f ) 0x00007ffb3adfffff 0x00007ffb66aac26e (ntdll.dll + 0x0004c26e ) RtlPcToFileHeader 0x00007ffb3b5aef62 (MSVCR120.dll -throw.cpp:152 ) CxxThrowException 0x00007ffb3ae0d61e (MSDetour64Help.dll + 0x0000d61e ) 0x00007ffb3adfffff 0x00007ffb3ae5ba3f (MSDetour64Help.dll + 0x0005ba3f ) 0x00007ffb3b5b6a00 (MSVCR120.dll -malloc.c:84 ) malloc 0x00007ffb3ae5b9e7 (MSDetour64Help.dll + 0x0005b9e7 ) 0x00007ffb3ae5b9cf (MSDetour64Help.dll + 0x0005b9cf ) 0x00007ffb3ae5ba5f (MSDetour64Help.dll + 0x0005ba5f ) 0x00007ffb3ae5ba17 (MSDetour64Help.dll + 0x0005ba17 ) 0x00007ffb3ae082a7 (MSDetour64Help.dll + 0x000082a7 ) 0x00007ffb3ae5b61f (MSDetour64Help.dll + 0x0005b61f ) 0x00007ffb3ae5ba27 (MSDetour64Help.dll + 0x0005ba27 ) 0x00007ffb3ae08457 (MSDetour64Help.dll + 0x00008457 ) 0x00007ffb3ae08cd0 (MSDetour64Help.dll + 0x00008cd0 ) 0x00007ffb661d8363 (KERNEL32.DLL + 0x00008363 ) BaseThreadInitThunk
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Apr 18 2017
Also, I don't see any network code in that stack trace, so removing the network label. If I'm missing something, feel free to add it back, with an explanation as to why you think this is a network issue.
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Apr 19 2017
eroman@chromium said "Based on how many users it is affecting (a handful per release), doesn't sound like there is much to do beyond closing the bug WontFix As already mentioned, the root problem is third party software, not code we control. In this case it is the NielsonOnline software running stuff inside of Chrome and crashing (presumably interception hooks used by their tracking for viewing/browsing habits). No clue how this software is distributed, or if these users are aware they have it, let alone that it is crashing Chrome... There is a mechanism for blacklisting malware from loading DLLs in Chrome which could offer one remediation for these crashes. "
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Apr 19 2017
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Apr 19 2017
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Apr 20 2017
Users experienced this crash on the following builds: Win Canary 60.0.3074.0 - 0.38 CPM, 18 reports, 16 clients (signature Third party - msdetour64help.dll) Win Canary 60.0.3074.0 - 0.25 CPM, 12 reports, 7 clients (signature [Third party - msdetour64help.dll] CxxThrowException) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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May 28 2017
Users experienced this crash on the following builds: Win Canary 61.0.3113.0 - 0.29 CPM, 2 reports, 2 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Jun 26 2017
I found a developer at Nielsen to pass this to. Can we remove Restrict View Google? I don't think there's anything personally identifiable in the stack trace.
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Jul 17 2017
Issue 744571 has been merged into this issue.
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Jul 17 2017
This crash appears in current canary- 61.0.3159.0 in a slightly different magic signature : msdetour64help.dll] std::exception::operator= Currently its the #1 browser crash with 17 reports with 15 unique clients. Link to the list of the builds: =============================== https://crash.corp.google.com/browse?q=custom_data.ChromeCrashProto.magic_signature_1.name%3D%27%5BThird%20party%20-%20msdetour64help.dll%5D%20std%3A%3Aexception%3A%3Aoperator%3D%27%20AND%20product.name%3D%27Chrome%27&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D#samplereports:5,productversion:20,day:1000 Did not see any active investigation in internal report - b/37490109. So requesting sheriff to followup and expedite the fix. Removing RSVG as per #8.
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Jul 17 2017
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Jul 17 2017
I got this response from Nielsen online "Good news! I've received work from Anthony that they've found the root cause of the issue, and they have a fix. The release date is still TBD, but he advised he expects it to be soon as this is an issue for Chrome using panelists. "
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Jul 22 2017
They responded, "The fix has been included in our next release's code base, but the date for that isn't known yet. I would expect it sometime around August / Sept, but I'll reach out when it's finalized."
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Jul 23 2017
Users experienced this crash on the following builds: Win Canary 62.0.3164.0 - 0.81 CPM, 6 reports, 6 clients (signature [Third party - msdetour64help.dll] std::exception::operator=) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Sep 21 2017
Users experienced this crash on the following builds: Win Canary 63.0.3220.0 - 0.76 CPM, 10 reports, 10 clients (signature [Third party - msdetour64help.dll] std::exception::operator=) Win Canary 63.0.3220.0 - 0.30 CPM, 4 reports, 4 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Oct 17 2017
Users experienced this crash on the following builds: Win Canary 64.0.3241.0 - 0.64 CPM, 5 reports, 4 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Jan 18 2018
Users experienced this crash on the following builds: Win Canary 65.0.3323.0 - 1.90 CPM, 16 reports, 12 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Jan 22 2018
Users experienced this crash on the following builds: Win Canary 66.0.3327.0 - 1.00 CPM, 14 reports, 8 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Mar 4 2018
Users experienced this crash on the following builds: Win Canary 67.0.3360.0 - 1.19 CPM, 14 reports, 11 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas
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Mar 13 2018
Users experienced this crash on the following builds: Win Canary 67.0.3368.1 - 1.28 CPM, 13 reports, 10 clients (signature Third party - msdetour64help.dll) If this update was incorrect, please add "Fracas-Wrong" label to prevent future updates. - Go/Fracas |
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Comment 1 by mmenke@chromium.org
, Apr 18 2017