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Issue metadata

Status: Archived
Owner: ----
Closed: Jul 19
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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ChromeOS and browser crashes multiple times per day (no definite trigger)

Project Member Reported by aktau@google.com, Apr 17 2017

Issue description

Chrome Version: 57.0.2987.146 (This has been happening on older versions as well, I estimate it started 1-2 months ago. I recently upgraded, to no improvement)
Chrome OS Version: 9202.64.0 (Official Build) stable-channel chell
Chrome OS Platform: 

vendor               | Hewlett-Packard
name                 | Chell
version              | rev4
family               | Google_Glados
  Commands:
    vendor        Display Platform Vendor
    name          Display Platform Product Name
    model         Display Model
    version       Display Platform Version
    family        Display Platform Family
    reset         (Hard-)Reset Platform

Network info: Wireless, WPA2
Kernel: 3.18.0-13759-g98e7e0e 

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

(I'm unsure what to choose here :().

Steps To Reproduce:
(1) I'm unable to deterministically reproduce this. The best I got is: use laptop normally.

Expected Result:

I expect the shell to not randomly crash.

Actual Result:

When using the system, at random points in time (usually doing something, like opening a new tab), the screen will go black. After a little while, it will jump back to the login screen. All signed in users are logged out. When logging back in, Chrome pops up and tells me it had a crash, asking me whether I want to recover my tabs (the top butter bar).

I'm nearly always logged in with two accounts. First my regular corp account and from that one I log in to my personal account.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)

I can't reproduce it deterministically, but when using my laptop for a day of work (which I normally only do when I'm WFH, like now), it happens a couple of times a day (today 3 times).

What is the impact to the user, and is there a workaround? If so, what is
it?

The impact is that I lose ~1 minute of productivity every time this happens (it's happened 3 times today) and I lose the state I had filled in on webpages. I also lose my SSH connections. I also lose my concentration.

Please provide any additional information below. Attach a screen shot or
log if possible.

When looking at chrome://version, I see a non-null value where I don't expect any:

i915_error_state
 <base64>: /Td6WFoAAATm1rRGAgAhARYAAAB0L+WjAQAYbm8gZXJyb3Igc3RhdGUgY29sbGVjdGVkCgAAAAB6shsowWrJ8QABMRlZGrCCH7bzfQEAAAAABFla

Which other log files could I supply to diagnose this issue? If required, I give full permission to view my (historical) system state for the purpose of diagnosing this issue, should you have/need it.
 

Comment 1 by aktau@google.com, Apr 17 2017

A note: apparently these "crashes" don't show up under chrome://crashes. The newest one I see there is on April 6th. I don't remember what that was, but it may be unrelated.

Comment 2 by aktau@google.com, May 12 2017

Summary: random ChromeOS and browser crashes (no definite trigger) (was: random Chrome shell and browser crashes (no definite trigger))
It's happening quite a lot (sometimes multiple times per day). It happened on Wednesday (2017-05-10) while presenting my screen (afternoon, I bet around 14:50 CEST).

Where can I even look at my own crash reports? I can't click on them in chrome://crashes.

I'm quite sure that the following crash ID belongs to this issue: 07b8a9a8d0000000.

I really hope someone can do somethign with this. Does this look like a hardware bug?

Comment 3 by aktau@google.com, Jun 19 2017

It's happened again (3 reboots in the last few hours).

Crash ID ChromeOS (Server ID: 68de0d0808000000)
Crash report uploaded on Monday, June 19, 2017 at 7:37:36 PM

Crash ID ChromeOS (Server ID: 0564d50808000000)
Crash report uploaded on Monday, June 19, 2017 at 7:33:14 PM

Crash ID ChromeOS (Server ID: 7fe13c0808000000)
Crash report uploaded on Monday, June 19, 2017 at 6:36:17 PM

Crash ID ChromeOS (Server ID: d4ab740808000000)
Crash report uploaded on Monday, June 19, 2017 at 6:32:05 PM

Comment 4 by aktau@google.com, Jun 19 2017

And if anyone is wondering, my current version IDs:

9460.60.1 (Official Build) stable-channel chell

Google_Chell.7820.253.0

Comment 5 by aktau@google.com, Jun 19 2017

Summary: ChromeOS and browser crashes multiple times per day (no definite trigger) (was: random ChromeOS and browser crashes (no definite trigger))
Project Member

Comment 6 by sheriffbot@chromium.org, Jul 19 2017

Labels: Hotlist-Google
Project Member

Comment 7 by sheriffbot@chromium.org, Jul 19

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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