Issue metadata
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Not recognizing password.
Reported by
foreverr...@gmail.com,
Apr 9 2017
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 9202.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.137 Safari/537.36 Platform: 9202.60.0 (Official Build) stable-channel banon Steps to reproduce the problem: 1. Shut down computer 2. Turn back on 3. Enter password to sign back in What is the expected behavior? It should accept the password and open the default tab(s) What went wrong? I shut off the computer due to a loading problem, turned it back on and tried to enter the password to sign back in. It said the password was incorrect so I tried several more times to make sure that it was entered correctly, and it suggested that the keyboard layout was wrong so i typed the same password in every layout possible. It said it was incorrect for every one of them. I was forced to just enter the password to my email, which is incidentally the same password to the computer, and it accepted it for the email but said that my local save would be lost so i tried a few more times to make sure and even shut it off and on again just to make sure. Then I finally just proceeded and it lost all of my local save data and then I locked it and re-entered the password I always have had just to make sure and it accepted the password but my local save is still gone because I was forced to proceed. It didn't accept the password before the local save was erased but then it accepted the very same password after the local save was erased! PLEASE FIX THIS! Did this work before? Yes 57.0.2987.137 (Official Build) (64-bit) 9202.60.0 (Official Build) stable-channel banon Chrome version: 57.0.2987.137 Channel: n/a OS Version: 9202.60.0 Flash Version: Shockwave Flash 25.0 r0 THIS IS EXTREMELY FRUSTRATING PLEASE FIX IT!
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Apr 12 2017
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Apr 14 2017
xiyuan, can you please triage? Thanks! This seems to be similar to Issue 411923.
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Apr 14 2017
foreverryuzaki@, is it too late to get some logs from your device? Open a tab to "file:///var/log/chrome" and find the ones with the dates when the problem happens. The log would have some error code that could help us to understand the problem more. Thanks.
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Apr 15 2017
I have logs from the day of and day before you sent the first email, and some from 4/8. I can't remember exactly what day I reported it though.
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Apr 15 2017
What exactly am I looking for?
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Apr 17 2017
Looking for a log line that has "Cryptohome failure:" in it. The "state" and "code" in the line are interesting to look. And if possible, cross reference the "cryptohomed or tpm" log lines in /var/log/messages around close time stamps. The errors show up there would also be helpeful.
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Apr 23 2017
Logs from the 8th and the 9th have disappeared, no such cryptohome failure could be found in any logs currently on computer, but it's alright I didn't have anything to important in local save.
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Nov 19
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Comment 1 by twreid@chromium.org
, Apr 12 2017Status: Untriaged (was: Unconfirmed)