Profile error dialog should link to useful HC articles |
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Issue descriptionThe profile error dialog is shown for a number of reasons. A (possibly) incomplete list of strings shown is: - IDS_PREFERENCES_CORRUPT_ERROR - IDS_PREFERENCES_UNREADABLE_ERROR - IDS_OPEN_PROFILE_DATA_LOSS - IDS_COULDNT_OPEN_PROFILE_ERROR - IDS_PROFILE_TOO_NEW_ERROR - IDS_COULDNT_STARTUP_PROFILE_ERROR It would be a nice user experience if the dialog had a link to a helpful HC article that explained what, if any, user action is needed to recover. For example, the IDS_PROFILE_TOO_NEW_ERROR message might link to one that says something like "Chrome does not support downgrading to an older version. If you attempt to do so and get this warning, upgrade again to avoid data loss. If you must run an earlier version of Chrome, sign into Chrome to sync your data before you downgrade then run the older version using a clean profile and sign in using the same account to get your data back". If any of these reasons requires no user action, can we not show the dialog at all?
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Apr 6 2017
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Apr 7 2017
This all sounds good. We'd want to do this for all platforms, not just Windows. Does such help article already exist, or something has to be created?
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May 8 2017
--Chrome Identity automated triaging-- This bug is Assigned and has gone one month without any activity, so it is being moved to Available to indicate that it is not actively being worked on. If you are working on this bug, please mark yourself as the owner and move back to Assigned. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 8 2017
Albert, do you know who handles the help center side of things?
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May 11 2017
Help Center writer is meggynwatkins@. Request new articles by filing a bug at go/beequeue and assigning to Meggyn.
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May 11 2017
Thanks! I didn't find any relevant existing HC pages when I searched for "profile" at https://support.google.com/chrome/. There are some forum threads, though. I'm guessing that the next step is for an engineer who's familiar with all of the reasons that this dialog can be shown to come up with a first draft of some text documenting what users need to do to recover from different problems. It seems reasonable to have a single page for all of them, assuming that the explanations will be short.
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May 15 2017
+meggynwatkins, is c#7 your preferred process for writing new HC content?
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May 15 2017
Yes, please file a bug at go/beequeue (or go/chromeHCrequest – it's the same form). That bug should ideally provide the relevant troubleshooting/resolution steps for only the large-scale/high-volume error strings (lower-scale issues are encouraged to visit our help forums). Once I have this information, I can determine whether to create a new article, or add the troubleshooting steps to our current Profiles articles: - https://support.google.com/chrome/answer/2364824 - https://support.google.com/chrome/answer/2390059
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May 16 2017
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May 30 2017
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Jun 30 2017
--Chrome Identity automated triaging-- This bug is Assigned and has gone one month without any activity, so it is being moved to Available to indicate that it is not actively being worked on. If you are working on this bug, please mark yourself as the owner and move back to Assigned. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 29 2018
--Chrome Identity automated triaging-- This bug is Available and has gone one year without any activity. If another month passes without any activity, this bug will be closed out. Please provide an update with the latest status for this bug. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 29 2018
This seems like a still-valid request, so keeping it as Assigned.
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Jul 30
--Chrome Identity automated triaging-- This bug is Assigned and has gone one month without any activity, so it is being moved to Available to indicate that it is not actively being worked on. If you are working on this bug, please mark yourself as the owner and move back to Assigned. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Aug 2
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Sep 3
--Chrome Identity automated triaging-- This bug is Assigned and has gone one month without any activity, so it is being moved to Available to indicate that it is not actively being worked on. If you are working on this bug, please mark yourself as the owner and move back to Assigned. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by rpop@chromium.org
, Apr 5 2017