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Failed to login due to crypthome error after remove the same profile |
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Issue descriptionChrome Version: 59.0.3055.0 OS: Chrome OS 9431.0.0 (current canary) What steps will reproduce the problem? (1) add user, login (2) delete profile (3) login with the same email This is probably not always reproducible, but I've seen this several times. I don't have problem to log into existing session. What is the expected result? Login works. What happens instead? "Sorry, your email or password could not be verified", though I received an email notification saying I just login to a new device.
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Apr 5 2017
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Apr 7 2017
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Apr 7 2017
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Apr 7 2017
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Apr 7 2017
Marking with RB-Dev as this is a regression issue on M59.
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Apr 7 2017
+ Grace [M59 TPM]
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Apr 7 2017
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Apr 24 2017
Looks like fixed after switching from an old image to canary. |
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Comment 1 by victorhsieh@chromium.org
, Apr 4 2017Here is what I see in /var/log/ui/ui.LATEST. MountEx error 5 seems to indicate cryptohome failing to rename the account id. [16493:16493:0404/143327.312820:ERROR:chrome_user_manager_impl.cc(126)] Removal of cryptohome for {"account_type":"google","email":"TEST@gmail.com","gaia_id":"102682771418135154957"} failed, return code: 0 [16493:16493:0404/143333.208678:ERROR:device_event_log_impl.cc(137)] [14:33:33.208] Login: homedir_methods.cc:418 HomedirMethods MountEx error: 5 [16493:16493:0404/143333.208715:ERROR:device_event_log_impl.cc(137)] [14:33:33.208] Login: cryptohome_authenticator.cc:886 Cryptohome failure: state=2, code=1 [16493:16493:0404/143333.208760:ERROR:device_event_log_impl.cc(137)] [14:33:33.208] Login: cryptohome_authenticator.cc:672 Login failed: Could not mount cryptohome. [16493:16493:0404/143333.208784:ERROR:login_performer.cc(63)] Login failure, reason=1, error.state=0 [16493:16493:0404/143333.208871:ERROR:core_oobe_handler.cc(173)] CoreOobeHandler::ShowSignInError: error_text=Sorry, your email or password could not be verified. Please try again.