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Issue metadata

Status: Duplicate
Merged: issue 708505
Owner: ----
Closed: Apr 2017
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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After profile downgrade error, feedback form opens automatically

Project Member Reported by rpop@chromium.org, Mar 30 2017

Issue description

Chrome Version       : 56.0.2924.87
OS Version: 10.0

What steps will reproduce the problem?
1. Induce the profile downgrade error (eg run Chrome beta, then uninstall and uninstall chrome stable)
2. Close it with the 'x'

What is the expected result?
Feedback dialog does not open

What happens instead of that?
Feedback dialog automatically opens. See video:
https://drive.google.com/file/d/0B2S_KwX0QwGFUFlSSGZBV2FsTDg/view

There are two issues here:
1. Close x shouldn't open the feedback form
2. We don't actually need user feedback here, so we shouldn't try to collect it.

I suggest we remove the feedback checkbox, and optionally add a link to help center (https://support.google.com/chrome/answer/2364824) after putting content there to address this error case.
 
Labels: Hotlist-ConOps

Comment 2 by ew...@chromium.org, Mar 31 2017

Cc: ew...@chromium.org
Owner: rpop@chromium.org
Back to Rachel since I think this is more of a desktop issue than a profiles/sign-in issue.
Cc: ligim...@chromium.org
Labels: Needs-Triage-M58 Needs-Bisect
We will try a repro and bisect if needed.

Comment 4 by rpop@chromium.org, Apr 3 2017

Ligi, this sounds like it was a purposeful change so no need to do that. We're working on the new design in email and I'll update the bug when we have agreement.
Labels: -Needs-Bisect -Needs-Triage-M58
Great.. Thank you.

Comment 6 by rpop@chromium.org, Apr 14 2017

Mergedinto: 708505
Owner: ----
Status: Duplicate (was: Assigned)

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