Inline Install disabled automatically
Reported by
supp...@trustnav.com,
Mar 29 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36 Steps to reproduce the problem: 1. Enter https://www.trustnav.com 2. Click on Install to Chrome 3. Supposed to be inline install but redirects to chrome store reducing by 30% our dialy installs What is the expected behavior? What went wrong? We recived an email about "automatic system" that disabled temporarily inline installs, and we want to know what kind of process are we, how long it takes, as our extension is an ad free, free, adblocker and it's clearly exposed on the website www.trustnav.com How many time we have to be like this? What is the purpose of that? WebStore page: https://chrome.google.com/webstore/detail/trustnav-adblocker/nmcbkeknpdigcehgkfhcgmjcffffcnag?utm_source=inline-install-disabled Did this work before? N/A Chrome version: 57.0.2987.110 Channel: stable OS Version: 10.0 Flash Version:
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Mar 29 2017
I see your inline install is disabled, please contact our customer support to enable it.
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Mar 29 2017
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Mar 29 2017
Yes, I see is disabled, how can I contact customer support? Thank you
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Mar 29 2017
Please send email to cws-developer-support@google.com
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Mar 30 2017
thanks
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Apr 4 2017
We sent email a week ago and no answer yet, there is any other way to contact and get feedback? Thank you
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Apr 5 2017
I tried to contact there and get this email: Hello support@trustnav.com, We're writing to let you know that the group you tried to contact (cws-abuse) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post: * You might have spelled or formatted the group name incorrectly. * The owner of the group may have removed this group. * You may need to join the group before receiving permission to post. * This group may not be open to posting. If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/google.com/bin/topic.py?topic= 25838. Thanks, El 5 abr. 2017 12:40 a. m., "c… via monorail" < monorail+v2.3151585968@chromium.org> escribió:
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Apr 5 2017
I'm removing OS:iOS because extensions cannot be supported in iOS.
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Apr 10 2017
We're having the same issue. We have a download button similar to trustnav.com on our website. It works fine in Chrome Stable Release, but not working in Chrome Beta. Here's the response from customer support: Many thanks for the additional information and my apologies for the delay in getting back to you! From the symptom that you're having an issue with, it seems like there is a problem on Chrome Browser side. In this case, I need to ask you to file a bug report directly to our Chrome Browser Experts by using Chromium Public Issue Tracker, and the engineers will be working on this issue and communicating with you directly through email. If you have any further questions, please let me know anytime. :)
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Jan 17 2018
We are changing inline install behavior now. |
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Comment 1 by nyerramilli@chromium.org
, Mar 29 2017