Job fetch id details from https://www.google.com/cloudprint/simulate.html

{"print":{"page_orientation":{"type":"PORTRAIT"},"margins":{"right_microns":12700,"top_microns":12700,"bottom_microns":12700,"left_microns":12700},"collate":{"collate":true},"pages_per_side":{"layout":"LEFT_TO_RIGHT_TOP_TO_BOTTOM","pages_per_side":1},"copies":{"copies":1},"page_range":{},"media_size":{"height_microns":296968,"is_continuous_feed":false,"vendor_id":"A4","width_microns":209973},"color":{"vendor_id":"RGB","type":"STANDARD_COLOR"},"reverse_order":{"reverse_order":false},"duplex":{"type":"NO_DUPLEX"},"fit_to_page":{"type":"NO_FITTING"},"dpi":{"horizontal_dpi":360,"vendor_id":"360x360dpi","vertical_dpi":360}},"version":"1.0"}

Lei can you take a look to make sure that the Chrome Connector for OSX is respecting the orientation setting?

Hi,

Are there any updates on this issue? Is there something else we can gather through the tech case?

Thanks!

Reproduced again in QD5 under newly released 59.0.3071.115

Lei, can you please advise if we have some plans to fix/check that?

Hi Lei, cloud print team, can we check that please, (still have opened cases and customer inquiring).

This landscape/page orientation issue still plagues Chrome OS devices and Google Cloud Print. This really makes the printing experience sub-par.

Chrome OS: Version 63.0.3239.140 (Official Build) (64-bit)
Printer: Brother HL-5250DN
Cloud Print: via Mac OS X shared printer

We have a customer experiencing the same issue:

Chrome Version: 69.0.3497.81 (Official Build) (64-bit)

OS Version: Sierra 10.12.6

I was able to reproduce under the same environment with Sierra, and High Sierra.  I have not yet been able to test with the standalone connector.

Job IDs and printer IDs from test environment:

Print Job ID
f94af54d-6d0c-08cc-1ec1-3eea3b320269
Printer ID
05213e81-85a6-06ad-cd23-19225a92a253

Print Job ID
530e63c6-2499-0ecf-db8a-366e11640fa6
Printer ID
58660b5b-735b-9cc0-b1c0-eb9819a22065

Lei, can we get some eyes on this one?

Just tried with the cloud print standalone connector, same issue occurs.  In fact this issue goes beyond docs, and applies to anything printed from Chrome in this setup.

Pong. Thanks for bringing this back on my radar. It's not obvious how much work it will take to fix this, so I'm going to put Chrome 72 as the target milestone. If/when I get a better estimate, I will update this bug.

I can reproduce the problem, but only on Mac. I'll take a look.

Usually, we are recommending that customers switch to the Cloud Print Connector. [1] However, there is no release package for Mac, and asking customers to build from source seems unreasonable.

[1] https://github.com/google/cloud-print-connector

Hello!
This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time.
- If you are currently working on this bug, please provide an update.
- If you are currently affected by this bug, please update with your current symptoms and relevant logs.

If there has been no updates provided by EOD Thursday, 01/17/19 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary.

Thank you!

Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information.