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Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Mar 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Accidentally deleted extension in developer dashboard. Asking for recovery

Reported by supp...@trustnav.com, Mar 27 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce the problem:
1. I deleted accidentally my extension ID nmcbkeknpdigcehgkfhcgmjcffffcnag
2. Now I can't recover it

What is the expected behavior?

What went wrong?
I can't restore a deleted extension.

Please could you restore it? It's really important for our company and now I'm in a big trouble.

EXT ID: nmcbkeknpdigcehgkfhcgmjcffffcnag
Email: support@trustnav.com

WebStore page: 

Did this work before? N/A 

Chrome version: 56.0.2924.87  Channel: n/a
OS Version: 10.0
Flash Version: Shockwave Flash 25.0 r0
 
Help to recover extension please?

Comment 2 by caon@chromium.org, Mar 27 2017

Assigning to oncall.

Comment 3 by caon@chromium.org, Mar 27 2017

Cc: caon@chromium.org
Owner: lottie@chromium.org
Status: Assigned (was: Unconfirmed)
thanks, any news?

Comment 5 by lottie@chromium.org, Mar 27 2017

CWS doesn't even offer the delete function. I don't think your extension is deleted by you. Our records show it's under manual review. Please wait for the result. 

Comment 6 by lottie@chromium.org, Mar 27 2017

Status: WontFix (was: Assigned)
I manually clicked in "delete publishment" by mistake in the "Developer dashboard". Now, I can't upload new releases and installations are no longer available.

I need to get the extension re-enabled in order to keep giving support to the current users and, of course, getting more users

Thanks in advance

Comment 8 by lottie@chromium.org, Mar 27 2017

CWS doesn't have delete. What you described sounds like the unpublish function. May I know what language did you use when you clicked unpublish? It may be a translation error. 

Anyway, your extension is under review. Please give it some time to see the result. 
Yes, absolutely it was "unpublish", which is translated to "eliminar publicacion". I was using Spanish.
Ok, but please I need further information, because now it's not published anymore and I can't see any function to republish the extension.

After the review, will I be able to republish? Or do I need to ask here for a republish?

Thanks for your help 
After review either it's published automatically, or you will need to fix any problems raised and then try to publish again. At time time the item will be editable and you can click the publish button. 
Thank you for your support.
The extension is published again.

Best regards

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