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Issue 705274 link

Starred by 7 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Aug 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Flash doesn't work on websites even when whitelisted

Reported by yamali...@gmail.com, Mar 26 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36

Example URL:
https://play.spotify.com/

Steps to reproduce the problem:
1. Install latest stable or beta Chrome
2. Navigate to https://play.spotify.com/ and login
3. See message "Please enable Flash to use the Spotify web player. Click here to enable Flash"
4. Whitelist spotify in chrome://settings/contentExceptions#plugins
5. Refresh site and see the same message
6. Click on "Click here to enable Flash", see blocked flash in address bar (that shouldn't happen already as far as I understand)

What is the expected behavior?
Spotify should see flash and work correctly.

What went wrong?
Looks like flash is not allowed to load even when website is whitelisted.

Did this work before? Yes 56

Is it a problem with Flash or HTML5? Flash

Does this work in other browsers? Yes

Chrome version: 57.0.2987.110  Channel: stable
OS Version: 10.0
Flash Version: 25.0.0.127

Contents of chrome://gpu: 
Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
VPx Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Zero-copy NV12 video displays incorrect colors on NVIDIA drivers.: 635319
Applied Workarounds: disable_dxgi_zero_copy_video
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Version Information
Data exported	3/26/2017, 1:24:32 PM
Chrome version	Chrome/57.0.2987.110
Operating system	Windows NT 10.0.14393
Software rendering list version	12.13
Driver bug list version	9.29
ANGLE commit id	c1a5d16e964a
2D graphics backend	Skia/57 ae9cc5d3588d52f4b371b55845704b25d88cf06d
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	87
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR = 0x10de, DEVICE= 0x1b81
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	72.2"
Driver vendor	NVIDIA
Driver version	21.21.13.7892
Driver date	3-16-2017
Pixel shader version	5.0
Vertex shader version	5.0
Max. MSAA samples	8
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 3.0 (ANGLE 2.1.0.c1a5d16e964a)
GL_EXTENSIONS	GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Google Inc. (adapter LUID: 0000000000007f34)
Window system binding version	1.4 (ANGLE 2.1.0.c1a5d16e964a)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	16851280
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	GeForce GTX 1070
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Integrated RAMDAC
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	
szDescription	NVIDIA GeForce GTX 1070
szDeviceId	0x1B81
szDeviceIdentifier	{D7B71E3E-58C1-11CF-BA6D-8C3B1BC2D835}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	16277 MB
szDisplayMemoryLocalized	16277 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	21.21.13.7892
szDriverAttributes	Final Retail
szDriverDateEnglish	16/03/2017 02:00:00
szDriverDateLocalized	3/16/2017 02:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.1
szDriverModelLocalized	WDDM 2.1
szDriverName	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f37f8f12da8b10d7\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f37f8f12da8b10d7\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f37f8f12da8b10d7\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f37f8f12da8b10d7\nvwgf2umx.dll
szDriverNodeStrongName	oem38.inf:0f066de361866ac3:Section088:21.21.13.7892:pci\ven_10de&dev_1b81
szDriverSignDate	Unknown
szDriverVersion	21.21.0013.7892
szKeyDeviceID	Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_1B8110DE&REV_A1
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{A8584EA8-A5FE-4C9B-8054-FBA1D1C0B76E}\0000
szManufacturer	NVIDIA
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D12001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x00A1
szSubSysId	0x1B8110DE
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x10DE
Log Messages
[5320:896:0326/132014.999:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1500
[5320:896:0326/132014.999:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 610
[5320:896:0326/132014.999:ERROR:gpu_video_decode_accelerator.cc(375)] : HW video decode not available for profile vp8
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

I've also tried it in beta and canary builds.
The bug persists in beta, but everything works just fine in canary.
 

Comment 1 by ajha@chromium.org, Mar 27 2017

Labels: Needs-Bisect Needs-Triage-M57
Labels: TE-NeedsTriageFromMTV
As we are (India-chrome-Hyd) team do not have access to this webiste, could anybody from MTV team please look into this issue.Tried to login to this website using facebook account but couldn't able to login and observed below error message.
"Spotify is currently not available in your country".Attaching the screenshot for reference.

Adding "TE-NeedsTriageFromMTV" label for further triaging the issue.
Thank you!!
705274.PNG
1.1 MB View Download

Comment 3 by yamali...@gmail.com, Mar 27 2017

It doesn't have to be spotify, I think that happens on most websites that require flash (i.e. don't work without flash). So, same things happens on e.g. http://www.crunchyroll.com/

Comment 4 by yamali...@gmail.com, Mar 27 2017

I also just noticed that after some of the updates Canary branch now has the same problem (currently on Version 59.0.3053.0 canary (64-bit) on Win10).

Comment 5 by ericde@google.com, Mar 27 2017

Cc: tommycli@chromium.org
Components: -Internals>Media Internals>Plugins>Flash>PreferHTML5
I don't have a crunchyroll account, and I couldn't get this to repro on www.a10.com/multiplayer-games/super-mechs.

what should happen : 
1. browse to http://www.a10.com/multiplayer-games/super-mechs
2. notice an image at the top saying you need Flash player.
3. click on flash player link, notice permission prompt to enable flash for www.a10.com
4. click Allow

RESULT : page refreshes, app eventually loads (after ads play)

Also, if you go chrome://settings/content, scroll down to Flash, you *should* see (by default) Flash set to "Ask first before allowing sites to run Flash (recommended)". And if you click on "Manage Exceptions..." you will see sites whose URLs are allowed or blocked. you can also add your flash site (www.crunchyroll.com) and set to Allow, and try again. 

Other than spotify (I didn't get the Flash player) & crunchyroll, is there another site that you were able to repro this issue on?

Comment 6 by yamali...@gmail.com, Mar 27 2017

I just tried to reproduce it on the website you specified (http://www.a10.com/multiplayer-games/super-mechs). Here's a screencap of the bug: https://streamable.com/syziv
As you can see the flash setting is set to recommended, but nothing happens.

Comment 7 by yamali...@gmail.com, Mar 27 2017

Here's a screencap where I try to manually whitelist the website (which also doesn't work): https://streamable.com/41um1

Comment 8 by yamali...@gmail.com, Mar 29 2017

I also have exact same issue on chrome 57 running on mac os, so it doesn't seem to be win-specific issue.

Comment 9 by yamali...@gmail.com, Mar 29 2017

OK, I managed to get flash working by creating new blank user profile. So, that means there's something wrong with my synced profile/settings (since I re-installed chrome on win10 recently). 
Any ideas what might cause this?
I managed to fix it by uninstalling chrome, wiping local data, re-installing chrome, re-syncing settings and removing all whitelisted flash websites.
It seems like there was an issue in settings (sync? format?).
I guess this can be closed as I doubt there'll be a lot of people suffering from this.

Comment 11 Deleted

I am also having this issue. I'm not sure if it's related but I did start using Chrome on OS X and a new Windows 10 machine, which might mean it's related to sync'd profile and settings across OSes?

I'm able to recreate this on basically any flash site including https://helpx.adobe.com/flash-player.html

Version 58.0.3029.81 (64-bit)

Comment 13 by ericde@google.com, May 3 2017

@andrewaclt : I'm using version 58.0.3029.81 (Official Build) beta (64-bit) on win10, and also on OSX (same user profile syncs between both OS's). 

if I try the www.a10.com URL mentioned in comment 5 I get prompted when I click on the getFlash Player button/image. do you not see this prompt?

also, if you click on the icon to the left of the URL (would be a circled i) what does the Flash setting say? it should say "Ask" by default.  
Labels: -TE-NeedsTriageFromMTV -Needs-Bisect -Needs-Triage-M57
Removing from Bisect bucket since TE was not able to repro.

Comment 15 by eldo...@gmail.com, Aug 8 2017

Same issue on actual Chrome stable (60.0.3112.90).

The exception seems to work fine with https://helpx.adobe.com/flash-player.html, but I can't get it to work with the site I need: https://fiscaliwebtf.namirial.com/2013/Desk/TFDC.lf


flashblock1.png
12.0 KB View Download
flashblock2.png
50.1 KB View Download
Cc: hdodda@chromium.org
Labels: Needs-Feedback
@yamalight-- Could you please confirm if you can still able to reproudce the issue on latest stable M60 #60.0.3112.101 and update the thread.

Thanks!
@hdodda, nope, after settings wipe this never happened again
Project Member

Comment 18 by sheriffbot@chromium.org, Aug 24 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Status: WontFix (was: Unconfirmed)
As per comment #17 , closing the issue , as it no longer exists. Please feel free to raise a new issue if any issues in latest chrome channels.

Thanks!

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