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Starred by 16 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 21
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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black screen dbus and tpm error

Reported by corina.w...@gmail.com, Mar 22 2017

Issue description

Version 56.0.2924.110 (64-bit)
Platform 9000.91.0 (Official Build) stable-channel auron_yuna
ARC Version 3756504
Firmware Google_Auron_yuna.6301.59.8

Performing normal operations during a google hang out.  Screen went black. Checked logs to investigate the cause and received a ton of errors.

Also this error didn't make sense also as there is no sw update found. >> Contact support if this issue does not go away after upgrade


---thank you  


Observations

NOTREACHED()	chrome_20170316-111339 (2) chrome_20170321-114255 (3) chrome_20170321-114409 (39) chrome_20170318-164000 (1299) chrome_20170321-114236 (2) ui.20170314-181455 (10) chrome_20170316-154157 (2) chrome_20170321-113925 (9) ui.20170316-154157 (2) ui.20170321-113830 (137) ui.20170320-184558 (534) ui.20170320-100419 (1947) chrome_20170321-114528 (869) chrome_20170321-114320 (16) chrome_20170320-100419 (1944) ui.20170316-111339 (3) chrome_20170320-184558 (513) chrome_20170321-114021 (6) ui.20170321-114528 (879) chrome_20170321-114103 (55) chrome_20170314-111455 (3) chrome_20170321-113850 (5) ui.20170318-164000 (1303) chrome_20170321-113830 (2)
This always constitutes a coding error. Please report a bug!
DBUS upstart error	messages.1 (1)
Contact support if this issue does not go away after upgrade
TPM error 0x21	messages.4 (1) messages.2 (1) messages.1 (1)
Contact support if this issue does not go way after reboot
Crash reporting detected	messages.1 (1)
There was a crash reported by this device. This may not have been fatal, but it could help support understand the reason why it failed.
 
Labels: Needs-Milestone

Comment 2 by mrtur...@wmchs.net, May 2 2017

Same issue with several models of acer c910 series, model zrf (e.g., s/n: nxef3aa00351008f4776600)

Logs file attached.
debug-logs_20170426-150936 (1).tgz
848 KB Download
5/4 Chrome Issue--see attached file for issue.
ChromeIssue54.pdf
92.9 KB Download
Labels: OS-Chrome
Components: Platform>Apps>Hangouts

Comment 6 Deleted

My Acer C910 recently showed evidence of this bug. I'll be working and the screen will just black out. I've been opening the Chromebook up and disconnecting the battery temporarily, but I'm sure there must be a better, easier, way to restart it. Any suggestions?
Status: WontFix (was: Unconfirmed)

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