black screen dbus and tpm error
Reported by
corina.w...@gmail.com,
Mar 22 2017
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Issue descriptionVersion 56.0.2924.110 (64-bit) Platform 9000.91.0 (Official Build) stable-channel auron_yuna ARC Version 3756504 Firmware Google_Auron_yuna.6301.59.8 Performing normal operations during a google hang out. Screen went black. Checked logs to investigate the cause and received a ton of errors. Also this error didn't make sense also as there is no sw update found. >> Contact support if this issue does not go away after upgrade ---thank you Observations NOTREACHED() chrome_20170316-111339 (2) chrome_20170321-114255 (3) chrome_20170321-114409 (39) chrome_20170318-164000 (1299) chrome_20170321-114236 (2) ui.20170314-181455 (10) chrome_20170316-154157 (2) chrome_20170321-113925 (9) ui.20170316-154157 (2) ui.20170321-113830 (137) ui.20170320-184558 (534) ui.20170320-100419 (1947) chrome_20170321-114528 (869) chrome_20170321-114320 (16) chrome_20170320-100419 (1944) ui.20170316-111339 (3) chrome_20170320-184558 (513) chrome_20170321-114021 (6) ui.20170321-114528 (879) chrome_20170321-114103 (55) chrome_20170314-111455 (3) chrome_20170321-113850 (5) ui.20170318-164000 (1303) chrome_20170321-113830 (2) This always constitutes a coding error. Please report a bug! DBUS upstart error messages.1 (1) Contact support if this issue does not go away after upgrade TPM error 0x21 messages.4 (1) messages.2 (1) messages.1 (1) Contact support if this issue does not go way after reboot Crash reporting detected messages.1 (1) There was a crash reported by this device. This may not have been fatal, but it could help support understand the reason why it failed.
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May 2 2017
Same issue with several models of acer c910 series, model zrf (e.g., s/n: nxef3aa00351008f4776600) Logs file attached.
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May 4 2017
5/4 Chrome Issue--see attached file for issue.
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May 8 2017
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Nov 3 2017
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Mar 8 2018
My Acer C910 recently showed evidence of this bug. I'll be working and the screen will just black out. I've been opening the Chromebook up and disconnecting the battery temporarily, but I'm sure there must be a better, easier, way to restart it. Any suggestions?
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Nov 21
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Comment 1 by ranjitkan@chromium.org
, Mar 27 2017