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Issue metadata

Status: Archived
Owner: ----
Closed: Apr 2017
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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WebGL not working.

Reported by flyn...@aol.com, Mar 17 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce the problem:
1. I've been told to download a browser that support WebGL, in order to play a game on Facebook.
2. It says Chrome, which I use is an appropriate browser. I enable the WebGL to work.
3. Game still tells me, to download browser that enables WebGL, even after it's Enabled. This has occurred on my regular Chrome, and continues to do so, after I tried updating to Canary, on the advice of Google Chrome's Twitter.

What is the expected behavior?
I expect Chrome to allow me to play a game, because of how it is WebGL-compatible.

What went wrong?
It didn't do that.

Did this work before? Yes 

Chrome version: 56.0.2924.87  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 25.0 r0

Here's the exchange between @GoogleChrome and myself on Twitter: 

David Baruffi‏ @DavidBaruffi_EV  15 Dec 2016
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 Anybody else having trouble with @googlechrome lately? Especially the WebGL aspects? It doesn't seem to recognize it right now?
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 Google Chrome‏Verified account @googlechrome  15 Dec 2016
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 @DavidBaruffi_EV Hi David. Could you check here: Chrome://gpu & confirm that WebGL is enabled? Keep us posted. We'd be happy to help.
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 David Baruffi‏ @DavidBaruffi_EV  16 Dec 2016
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 @googlechrome It say it's "unavailable". That makes no sense, it was previously available, not sure why it's not now.
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 Google Chrome‏Verified account @googlechrome  20 Dec 2016
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 @DavidBaruffi_EV Thanks for the info, David. Could you check here: Chrome://chrome & confirm that you're on the latest version of Chrome?
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 David Baruffi‏ @DavidBaruffi_EV  20 Dec 2016
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 @googlechrome It says it's up to date.
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 Google Chrome‏Verified account @googlechrome  22 Dec 2016
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 @DavidBaruffi_EV This issue has been fixed in the Canary (a future version of Chrome). You can try it from here: http://goo.gl/2LBlsu .
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 David Baruffi‏ @DavidBaruffi_EV  Feb 10
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 @googlechrome I tried that, but it didn't help. I still get told my WebGL isn't enabled, even after I enable it? Even on Canary?
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 Google Chrome‏Verified account @googlechrome  Feb 13
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 @DavidBaruffi_EV Hi again. Can you let us know what version of Chrome you're using now? Type in Chrome://version in the address bar.
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 David Baruffi‏ @DavidBaruffi_EV  Feb 14
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 @googlechrome It says, Windows, 64-bit, Revision: 0e9a9a6f3676ae439b78cd9b3f62b4193c3ac7d5-refs/branch-heads/2924@{#895} If that helps.
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 Google Chrome‏Verified account @googlechrome  Feb 14
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 @DavidBaruffi_EV Hmm. Could you check if you're on the latest version of Chrome (current version is 56)? Keep us updated.
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 David Baruffi‏ @DavidBaruffi_EV  Feb 14
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 @googlechrome I guess so. It says, 56.0.2924.87 after "Google Chrome" on the page.
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Google Chrome‏Verified account 
@googlechrome

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@DavidBaruffi_EV Thanks for confirming. Can you report this issue in our public bug tracker here: http://goo.gl/6t91QO ? Appreciate it.
 
Components: Blink>WebGL
Labels: Needs-Milestone

Comment 2 by kbr@chromium.org, Mar 20 2017

Labels: -Needs-Milestone Needs-Feedback
Please always include the contents of about:gpu (just copy/paste the plaintext) when filing a graphics related bug. Please do so here.

Project Member

Comment 3 by sheriffbot@chromium.org, Apr 20 2017

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from reporter "flynegl@aol.com", so archiving this. Please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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