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64 bit will not install says 12 mins then 8 hrs 12 hrs etc
Reported by
777neuh...@gmail.com,
Mar 15 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.98 Safari/537.36 Steps to reproduce the problem: 1. Cleaned CCleaner 2. Restarted PC 3. Ran Malwarebytes What is the expected behavior? Will not install in hours of waiting What went wrong? Uninstalled due to the About Update would never finish only single digit percent, Reinstalls have failed to install Did this work before? Yes 32 Bit now on Win10 Chrome version: 57.0.2987.98 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 25.0 r0
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Mar 16 2017
Hi. It sounds like the updater is having trouble getting the download due to network issues. Could you look for C:\Windows\Temp\chrome_installer.log and %TEMP%\chrome_installer.log and attach either/both for analysis? Please try the standalone installer and report back to let us know whether or not it worked: https://www.google.com/intl/en/chrome/browser/desktop/index.html?standalone=1 Thanks.
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Mar 16 2017
Couldn’t find the LOGS but this time able to install using standalone 64Bit download. Thanks Dennis Neuhart From: g… via monorail [mailto:monorail+v2.304671779@chromium.org] Sent: Thursday, March 16, 2017 5:06 AM To: 777neuhart@gmail.com Subject: Issue 701934 in chromium: 64 bit will not install says 12 mins then 8 hrs 12 hrs etc
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Mar 16 2017
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 17 2017
Glad to hear it. What do you see if you visit chrome://help now? I'm curious to know if it reports that Chrome is up to date (indicating that it was able to talk to the update server) or if it reports an error. Thanks.
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Mar 17 2017
Updates are working now as well. Thanks Dennis From: g… via monorail [mailto:monorail+v2.304671779@chromium.org] Sent: Friday, March 17, 2017 7:35 AM To: 777neuhart@gmail.com Subject: Issue 701934 in chromium: 64 bit will not install says 12 mins then 8 hrs 12 hrs etc
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Mar 17 2017
Thank you for providing more feedback. Adding requester "grt@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 20 2017
Closing this issue as of now based on the above comments # 3 & 6. Please raise a new issue if you still have any issues using chrome further. |
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Comment 1 by manoranj...@chromium.org
, Mar 15 2017Labels: Needs-Triage-M57