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Since 57 update, Chrome uses 2GB RAM by opening Gmail and crashes Windows
Reported by
tom_...@barry-callebaut.com,
Mar 15 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.98 Safari/537.36 Steps to reproduce the problem: 1. Open new Chrome instance 2. Go to Gmail 3. Wait 30 seconds What is the expected behavior? Chrome uses a normal amount of RAM and my user can work normally What went wrong? Since the 57 update, Chrome is constantly crashing my user's computers. Attached is an extreme example of where 2GB RAM was used, just by browsing to GMail in a new instance of Chrome. This is repeatable on her system, I have already tried reinstalling Chrome and clearing her temp files. We have noticed significant performance issues for around 10% of users in my company (out of 5000 users) since the 57 update. Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? Yes 56 Chrome version: 57.0.2987.98 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version:
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Mar 21 2017
Tested in chrome # 57.0.2987.110 Canary #59.0.3046.0 on win 7 & 10.0 and not able to reproduce the issue(Crash is not happening).Please find the screen cast for your reference. @Reporter: Could you please let me know if i have missed anything and if possible, Please create new profile without extensions and apps and recheck once and let us know the observations and crash id of the issue which would help us to triage the issue further. Thanks in Advance.
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Mar 27 2017
tom_fox@ could you please provide the crash id from "chrome://crashes/" of the issue which would help us to triage the issue further. Thank You...
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Mar 27 2017
Hi, Please close this ticket. We wiped the user's laptop and reinstalled it. Her Chrome is working better since the 57.0.2987.110 update. Tom
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Mar 27 2017
Thank you for providing more feedback. Adding requester "rbasuvula@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 27 2017
Mark it as Wont Fix as per comment #4 provided by reporter.Feel free to raise a new issue if sill facing. Thank You! |
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Comment 1 by ajha@chromium.org
, Mar 16 2017