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Starred by 1 user

Issue metadata

Status: WontFix
Owner:
Closed: Jul 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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First run UI is shown even though user account has been used on other chromebooks before

Project Member Reported by sdantul...@chromium.org, Mar 14 2017

Issue description

Google Chrome	58.0.3029.18 (Official Build) dev (64-bit)
Revision	0
Platform	9334.10.0 (Official Build) dev-channel reef

What steps will reproduce the problem?
1. Add a user account that was used on other chromebooks before.

What is the expected result?
First run UI should not be shown.

What happens instead?
First run UI is shown.

Feedback report here: https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=user:sdantuluri@google.com&lReport=55037809638

 
Labels: Restrict-View-Google
Components: -UI>Shell UI>Shell>OOBE
Components: -UI>Shell>OOBE UI>Browser>FirstRun
Why is this restrict view?

IIRC this is normal behavior.
Labels: -Restrict-View-Google
Ok, definitely not normal.  
Owner: r...@chromium.org
Status: Assigned (was: Untriaged)
Labels: M-59

Comment 7 by r...@chromium.org, Jun 20 2017

Cc: zalcorn@chromium.org
Zach, is this not expected behavior?

I've been trying to track down the exact logic we're using for warm welcome triggering to no avail. Rahul could someone from your team find that code?

Regardless though, this sometimes triggers when Chrome Sync is being particularly flaky, we should investigate that further.

Comment 9 by r...@chromium.org, Jul 10 2017

Cc: -zalcorn@chromium.org r...@chromium.org alemate@chromium.org jdufault@chromium.org
Owner: zalcorn@chromium.org
This does look like normal behavior.

If a user has already logged onto a Chromebook (i.e., already exists in the user list), we show the user as new (there are checks several places for this). The feedback report isn't talking about that case.

This is for the case where a user has logged on to 'another' Chromebook. Do we even sync that as a preference? Adding Alexander and Jacob in case they know of any such preference.


Assigning to Zach to prioritize as a feature instead once Jacob/Alex confirm.

It seems like there are a couple possible situations this bug could describe:

First, assume that I have a chromebook and have signed into multiple users.

1: I buy a new chromebook, I expect oobe/gaia to suggest who I am. This may be technically possible with some sort of easy-unlock style solution, but as far as I understand nothing is available for this consumer-side (ie, pre-enrolling the device at the factory for enterprise).

2. I buy a new chromebook and sign in using one of the users I signed into the previous chromebook with. I expect to see the other signed in users from the previous chromebook as well. I'm unaware of any existing work towards enabling this.

It seems like both situations will have fundamental privacy concerns as well.

Comment 11 by zalcorn@google.com, Jul 11 2017

Owner: abodenha@chromium.org
 abodenha@, do you have any more context on this being "definitely not normal"?
Status: WontFix (was: Assigned)
I don't recall why I made comment 4.  Everything I'm seeing here says this is WAI.

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