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Issue 700844 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Jun 2017
Cc:
█ hdodda@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Getting gpu crashes when i watch videos with gtx 1050ti

Reported by gokdeni...@gmail.com, Mar 13 2017 
UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 YaBrowser/17.3.0.1785 Yowser/2.5 Safari/537.36

Steps to reproduce the problem:
1. When i watch youtube video, the whole browser crashed.
2. When i check chrome://gpu i got this error below
3. 

What is the expected behavior?
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114358.417:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114549.186:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114804.324:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/115217.680:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115817.290:ERROR:dxva_picture_buffer_win.cc(22)] : Error in dxva_picture_buffer_win.cc on line 663

What went wrong?
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114358.417:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114549.186:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114804.324:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/115217.680:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115817.290:ERROR:dxva_picture_buffer_win.cc(22)] : Error in dxva_picture_buffer_win.cc on line 663

Crashed report ID: No

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? N/A 

Chrome version: 56.0.2924.87  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114358.417:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114358.417:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114549.186:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114549.186:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/114804.324:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/114804.324:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 1445
[10616:6784:0313/115217.680:ERROR:mf_helpers.cc(12)] : Error in dxva_video_decode_accelerator_win.cc on line 623
[10616:6784:0313/115217.680:ERROR:gpu_video_decode_accelerator.cc(373)] : HW video decode not available for profile 11
[10616:6784:0313/115817.290:ERROR:dxva_picture_buffer_win.cc(22)] : Error in dxva_picture_buffer_win.cc on line 663

Comment 1 by hdodda@chromium.org, Mar 14 2017

Cc: hdodda@chromium.org
Labels: Needs-Feedback
Tested on windows 10 & 7 using chrome latest stable M57 #57.0.2987.98 and didn't see any crash on youtube .

Attached screencast for reference.

@gokdeniz91-- Could you please try in latest chrome stable by updating your chrome , in a fresh chrome profile without any extensions and flags enabled and if you can still reproduce the issue , write us with your observations along with the crash id from chrome://crashes.

Thanks!
700844.mp4
13.0 MB View Download

Comment 2 by gokdeni...@gmail.com, Mar 14 2017 

Yeah i tried every browser i know as chormium. Opera, yandex browser, chrome even chromium. I got same problem on every chromium browser. Here is the video on example what is wrong or what is going on when i got this problem. So the problem is not just for chrome, it is for every chromium browsers.

The video was too large, i uploaded it to vimeo instead.

https://vimeo.com/208399338
Project Member

Comment 3 by sheriffbot@chromium.org, Mar 14 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "hdodda@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by ranjitkan@chromium.org, Mar 15 2017

Labels: Needs-Milestone

Comment 5 by infra...@gmail.com, Mar 16 2017 

I'm having the same issue and believe it to be an nVidia driver bug. Can you try rolling back your driver to your last stable version?

Comment 6 by sureshkumari@chromium.org, Mar 16 2017 

 Issue 700846  has been merged into this issue.

Comment 7 by durga.behera@chromium.org, Mar 21 2017

Components: Internals>GPU
Labels: Needs-Feedback
Could you please update to latest stable 57.0.2987.110 and update your observation.If its still an issue please help with a related crash id from chrome://crashes.

Comment 8 by vmi...@chromium.org, Jun 26 2017

Status: WontFix (was: Unconfirmed)
Closing due to lack of feedback over 31 days.  Please re-open if issue still occurs and more information can be added.
►

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