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Issue 700357 link

Starred by 5 users

Issue metadata

Status: Duplicate
Merged: issue 696055
Owner:
Last visit > 30 days ago
Closed: Mar 2017
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Chrome OS crashing and reloading

Reported by dus...@ncweb.me, Mar 10 2017

Issue description

<b>Chrome Version       : <Copy from: 'about:version'></b>
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
     Safari:
    Firefox:
         IE:

What steps will reproduce the problem?
(1)
(2)
(3)

What is the expected result?


What happens instead?


Please provide any additional information below. Attach a screenshot if
possible.
 The chromebook will crash and reopen the browser and say chrome was not shutdown properly. 
 
debug-logs_20170310-074829.tgz
1.9 MB Download

Comment 1 by dus...@ncweb.me, Mar 10 2017

It was crashing on general browser.

Comment 2 by mmenke@chromium.org, Mar 10 2017

Labels: Needs-Feedback
Does about:crashes have any crash IDs that correspond to these crashes?

Comment 3 by dus...@ncweb.me, Mar 10 2017

 Crash report receipt ID   [Reason: ALERT!!:Crash reporting detected] 1f2d836480000000  [Reason: info:Chrome Crash IDs] 

: Crash report receipt ID   [Reason: ALERT!!:Crash reporting detected] 162930efc0000000  [Reason: info:Chrome Crash IDs] 
Project Member

Comment 4 by sheriffbot@chromium.org, Mar 10 2017

Cc: mmenke@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "mmenke@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by mmenke@chromium.org, Mar 10 2017

Cc: -mmenke@chromium.org
Labels: Stability-Crash OS-Chrome
I work as a technician in an enterprise enviornment and we are experiencing multiple chrome crashes on the ACER c810 Chromebook. Multiple users use this device and the number of effected users climbs everyday. 
The crashes are at random and happen during no particular use or action.
We are running the most current version of Chrome.

Troubleshooting: 
Ive powerwashed, reset settings, full system restore, accelerated hardware, disabled Flash, toggled flags, checked extensions and apps. 

Is there a known issue with the OS and Nvidia graphics card?
I have the exact same issue as reported in comment 6 on a Samsung Plus Chromebook. Tried to Reset System as well and ran without apps or extensions.

Version 56.0.2924.110
Platform 9000.91.0 (Official Build) stable-channel kevin
ARC Version 3756504
Firmware Google_Kevin.8785.157.0

Comment 8 by dus...@ncweb.me, Mar 14 2017

We have been seeing the same thing happening with extensions removed and also on windows clients running the same version of the chrome browser.
What type of Graphics card are you guys using? I'm using NVidia on an Acer Chromebook C810. If you are using a different graphics card, then this may be a firmware issue.

Comment 10 by dus...@ncweb.me, Mar 14 2017

Our Chrome Books are the HP 14 and HP 11.  They use an intel graphics chip not an nvidia.
Has anyone visited chrome://flags and toggled  flags? 

Comment 12 by dus...@ncweb.me, Mar 14 2017

Any ideas on which ones to toggle?
Not exactly. I tried several variations, but got an idea from here:
https://productforums.google.com/forum/#!topic/chromebook-central/jByKcbxQ0V8

Comment 14 by roy...@google.com, Mar 16 2017

Owner: keta...@chromium.org
Labels: -Pri-3 Pri-1

Comment 17 by dus...@ncweb.me, Mar 22 2017

Still seeing this with some of our chromebook 14's 
Ive resolved the issue we were having with multiple chrome crashes by
deleting the Google Docs Offline extension. Navigate to chrome://extensions
to see if you have this extension.
Mergedinto: 696055
Status: Duplicate (was: Unconfirmed)

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