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Chrome OS crashing and reloading
Reported by
dus...@ncweb.me,
Mar 10 2017
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Issue description
<b>Chrome Version : <Copy from: 'about:version'></b>
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Safari:
Firefox:
IE:
What steps will reproduce the problem?
(1)
(2)
(3)
What is the expected result?
What happens instead?
Please provide any additional information below. Attach a screenshot if
possible.
The chromebook will crash and reopen the browser and say chrome was not shutdown properly.
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Mar 10 2017
Does about:crashes have any crash IDs that correspond to these crashes?
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Mar 10 2017
Crash report receipt ID [Reason: ALERT!!:Crash reporting detected] 1f2d836480000000 [Reason: info:Chrome Crash IDs] : Crash report receipt ID [Reason: ALERT!!:Crash reporting detected] 162930efc0000000 [Reason: info:Chrome Crash IDs]
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Mar 10 2017
Thank you for providing more feedback. Adding requester "mmenke@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 10 2017
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Mar 13 2017
I work as a technician in an enterprise enviornment and we are experiencing multiple chrome crashes on the ACER c810 Chromebook. Multiple users use this device and the number of effected users climbs everyday. The crashes are at random and happen during no particular use or action. We are running the most current version of Chrome. Troubleshooting: Ive powerwashed, reset settings, full system restore, accelerated hardware, disabled Flash, toggled flags, checked extensions and apps. Is there a known issue with the OS and Nvidia graphics card?
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Mar 14 2017
I have the exact same issue as reported in comment 6 on a Samsung Plus Chromebook. Tried to Reset System as well and ran without apps or extensions. Version 56.0.2924.110 Platform 9000.91.0 (Official Build) stable-channel kevin ARC Version 3756504 Firmware Google_Kevin.8785.157.0
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Mar 14 2017
We have been seeing the same thing happening with extensions removed and also on windows clients running the same version of the chrome browser.
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Mar 14 2017
What type of Graphics card are you guys using? I'm using NVidia on an Acer Chromebook C810. If you are using a different graphics card, then this may be a firmware issue.
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Mar 14 2017
Our Chrome Books are the HP 14 and HP 11. They use an intel graphics chip not an nvidia.
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Mar 14 2017
Has anyone visited chrome://flags and toggled flags?
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Mar 14 2017
Any ideas on which ones to toggle?
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Mar 14 2017
Not exactly. I tried several variations, but got an idea from here: https://productforums.google.com/forum/#!topic/chromebook-central/jByKcbxQ0V8
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Mar 16 2017
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Mar 16 2017
not much info here in crashes. ARM crash reporting was busted on 57.0.2987.85: https://crash.corp.google.com/browse?q=ClientID%3D%27e72d1e74983e40d69a2b4aa923e5df5e%27%20AND%20product.name%3D%27Chrome_ChromeOS%27%20AND%20product.Version%3D%2757.0.2987.85%27%20AND%20custom_data.ChromeCrashProto.ptype%3D%27browser%27%20AND%20custom_data.ChromeCrashProto.magic_signature_1.name%3D%27__libc_do_syscall%27&ignore_case=false&enable_rewrite=true&omit_field_name=&omit_field_value=&omit_field_opt=%3D&stbtiq=&reportid=&index=0 I also don't see any newer crashes from this client from builds where reporting got fixed.
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Mar 17 2017
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Mar 22 2017
Still seeing this with some of our chromebook 14's
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Mar 22 2017
Ive resolved the issue we were having with multiple chrome crashes by deleting the Google Docs Offline extension. Navigate to chrome://extensions to see if you have this extension.
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Mar 27 2017
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Comment 1 by dus...@ncweb.me
, Mar 10 2017