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Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Samus: Crash observed when suspended the device

Project Member Reported by pgangishetty@google.com, Mar 9 2017

Issue description

Chrome Version: 57.0.2987.100
Platform: 9202.51.0(Official Build)beta-channel samus

What steps will reproduce the problem?
(1) Login and play audio (YouTube)
(2) Plug in 3.5mm microphone or USB headphone
(3) From Crosh terminal, suspend the device by using powerd_dbus_suspend
(4) Audio stops playing
(5) Now try to Resume the device by pressing any keyboard key

What is the expected result?
No crash should be seen

What happens instead?
Observed crash 2 times.  Screen went black.  Unable to resume for sometime.  (Not able to repro again) 


Please use labels and text to provide additional information.
- Rebooted the device and it starts working
- Observed crash 2 times back to back, unable to reproduce after that.
- Auto feedback can be found here: https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lRFilter=1&lReportSearch=user:jennysmith0180&lROrder=2&lReport=54723998138

For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

 

Comment 2 by ka...@chromium.org, Mar 9 2017

Components: OS>Kernel>Power
Labels: Stability-Crash
Hi pgangishetty@,
Can you check if the same happens when you use the lid to suspend the device?
(In reality device should not suspend with lid open when audio is playing)
Are there crashes referenced on chrome://crashes page?
I do not see any issue when I close the lid to suspend the device.


crash files from the device /var/spool/crash/:
30 files of change_card0_drm.*.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:11 change_card0_drm.20170309.121125.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:11 change_card0_drm.20170309.121132.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:11 change_card0_drm.20170309.121139.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:11 change_card0_drm.20170309.121146.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:11 change_card0_drm.20170309.121154.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121200.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121206.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121212.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121219.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121225.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121232.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121238.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121244.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121251.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:12 change_card0_drm.20170309.121258.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121312.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121318.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121324.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121330.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121337.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121343.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121350.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:13 change_card0_drm.20170309.121357.0.log
-rw-r--r--. 1 root root 8805275 Mar  9 12:14 change_card0_drm.20170309.121403.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.121513.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.121524.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.121531.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.121538.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.121545.0.log
-rw-r--r--. 1 root root 8804759 Mar  9 12:15 change_card0_drm.20170309.
121551.0.log
-rw-r--r--. 1 root root    4781 Mar  9 12:15 kernel_warning.20170309.121508.0.kcrash
-rw-r--r--. 1 root root     177 Mar  9 12:15 kernel_warning.20170309.121508.0.meta
Below are the crashes on chrome://crashes, but not at the same time as the above crash observed which was around 12.11

Crash ID Chrome (Server ID: 5b0c45b7c0000000)
Crash report uploaded on Thursday, March 9, 2017 at 2:00:03 PM

Crash ID Chrome (Server ID: bfd5a53920000000)
Crash report uploaded on Thursday, March 9, 2017 at 1:55:50 PM

Crash ID Chrome (Server ID: 83b0056480000000)
Crash report uploaded on Thursday, March 9, 2017 at 1:53:28 PM

Crash ID Chrome (Server ID: d41899b7c0000000)
Crash report uploaded on Thursday, March 9, 2017 at 1:51:27 PM

Crash ID ChromeOS (Server ID: 760761b7c0000000)
Crash report uploaded on Thursday, March 9, 2017 at 1:42:57 PM

Crash ID ChromeOS (Server ID: 98dd796480000000)
Crash report uploaded on Thursday, March 9, 2017 at 1:34:27 PM

Comment 5 by ka...@chromium.org, Mar 9 2017

Components: -OS>Kernel>Power OS>Kernel>Graphics
Project Member

Comment 6 by sheriffbot@chromium.org, Jul 25 2017

Labels: Hotlist-Google

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