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Issue 699487 link

Starred by 2 users

Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Feature



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Better messaging when opening unknown type file but the user cannot install apps

Project Member Reported by yamaguchi@chromium.org, Mar 8 2017

Issue description

Chrome Version: ToT

Steps To Reproduce:
(1) Browse as Guest
(2) Open Downloads folder.
(3) Create a new folder.
(4) Right-click the folder and choose "Zip selection" to create a .zip file.
(5) Double click on Zipped File.

Actual Result:
It'll show an error dialog as user cannot use Zip unpacker extension in Guest mode (this is WAI).
The message contains a link to Chrome web store.

https://cs.chromium.org/chromium/src/chrome/app/chromeos_strings.grdp?type=cs&q=%22This+file+type+is+not+supported%22&l=1003
"""
This file type is not supported. Please visit the <<Chrome Web Store>> to find an app that can open this type of file. <<Learn More>>
"""

Guest users would not be able to install and use the app. Therefore we may need a different message for such cases.
My suggestion is to change the message like this:
"""
This file type is not supported. <<Learn More>>
"""

The landing page of "Learn More" anchor is here: https://support.google.com/chromebook/answer/1700055.
"types of files on your Chromebook" in that page links to:
https://support.google.com/chromebook/answer/183093
The page contains description for this situation.
> Note: If you're using your Chromebook at work or school, some devices
> or files might not work with your Chromebook. For more help, contact
> your administrator.

 
Labels: -Type-Bug Type-Feature
Summary: Better messaging when opening unknown type file but the user cannot install apps (was: Better messaging when opening unknown type file but the user cannot Chrome web store)
Description: Show this description
Description: Show this description
Description: Show this description
Cc: mcirimele@chromium.org weifangsun@chromium.org
 Issue 778645  has been merged into this issue.

Comment 6 by sashab@chromium.org, Feb 24 2018

Labels: CrOS-FilesApp-Zip
Status: Assigned (was: Untriaged)
+weifang what are next steps for this? :)

Comment 7 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-Zip CrOSFilesFeature-Zip

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