Chrome crashes after upload/download
Reported by
matthews...@googlemail.com,
Mar 6 2017
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 Example URL: Steps to reproduce the problem: 1. find a file form the internet 2. download it. What is the expected behavior? files downloads normally What went wrong? chrome crashes, twice, and then closes immediately after the second crash. chrome also loses all the tabs that are open, but offers to restore them. Did this work before? N/A Chrome version: 56.0.2924.87 Channel: stable OS Version: 10.0 Flash Version: sometimes I can downlaod or uploaad a file, once. After that it crashes chrome. to forestall any questions, I have reinstalled chrome, cleared downloads and removed all extensions, there are no conflicts. I am aware that this may be something that only happens to to me.
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Mar 6 2017
here's the crash dump.
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Mar 6 2017
Thanks for your report! Could you provide Server ID info(s) from chrome://crashes/ page that correspond to your crash?
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Mar 7 2017
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Mar 7 2017
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Mar 7 2017
Server ID: 02fe2ba480000000
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Mar 7 2017
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 7 2017
Matthew, thanks for info! The crash is happening in OLE (COM) code running inside of Chrome process, but not Chrome code itself: Thread 47 CRASHED [EXCEPTION_ACCESS_VIOLATION_READ @ 0x0000024802027000 ] MAGIC SIGNATURE THREAD Stack Quality40%Show frame trust levels 0x00007ff96548f887 (ucrtbase.dll + 0x0003f887 ) memcpy 0x00007ff9673d1437 (OLEAUT32.dll + 0x00011437 ) SysAllocStringByteLen 0x00007ff92e5fd290 0x00007ff96744475b (OLEAUT32.dll + 0x0008475b ) RefCountMap<unsigned short *>::Decrement(unsigned short *) -3 Given presence of third party modules (Rooksdol_x64, RapportUtil_x64, trf_x64 and others) I would recommend to uninstall third party software and try again.
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Mar 7 2017
OK, the problem seemed to be trusteer rapport, which is odd because I made sure to uninstall it about 4 months ago. after some trials and tribulations found the remains of the installation that hadn't been removed and got rid of them. This fixed the problem. Thanks to everyone for there help
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Mar 7 2017
matthewshedlock: Thanks so much for the followup! We've seen a lot of stability issues in the past with Trusteer Rapport, unfortunately. I'm going to go ahead and close this bug, since we can't do a whole lot about issues with injected third party libraries. |
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Comment 1 by matthews...@googlemail.com
, Mar 6 2017