Trackpad no longer moves mouse cursor after OS update on Pixel 2 |
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Issue description
Chrome Version : 57.0.2987.85
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Safari:
Firefox:
IE:
What steps will reproduce the problem?
(1)I updated CrOS automatically on the beta channel.
(2)
(3)
What is the expected result?
Track pad should just work.
What happens instead?
Track pad does not move the mouse cursor. Mouse pointer will appear in the middle of the screen when I click the track pad but it will not move. External mouse works fine. Touch screen works fine.
Please provide any additional information below. Attach a screenshot if
possible.
,
Mar 7 2017
Will close the issue for now. If it happens again please reopen this and submit feedback.
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Mar 7 2017
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Mar 13 2017
Just reboot for an update and a similar issue occurred. I couldn't move the mouse at all and this time I also couldn't use the touchscreen. I held down the power button to reboot and everything works now. About Chrome OS shows version 57.0.2987.100 beta (64-bit). I'm not sure what I was running before the update.
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Mar 24 2017
I just rebooted to update to 57 and it happened again. I cannot move the trackpad after reboot from an OS udpate. After holding down the power button to reset it now works again.
,
Mar 24 2017
To clarify my previous comment, I updated to 57.0.2987.115 beta (64-bit).
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Apr 18 2017
I've seen this problem on two stable channel Pixel 2s right after updating: Version 57.0.2987.146 (64-bit) Platform 9202.64.0 (Official Build) stable-channel samus ARC Version 3880239 Firmware Google_Samus.6300.174.0 The first machine started working after a reboot. The second machine had to be rebooted twice before it started working again. I have not rebooted multiple times to see if it is an intermittent issue that will reappear.
,
Apr 18 2017
Please file feedback report (Shift+Alt+i) while/after reproducing the issue.
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Jun 1 2017
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Comment 1 by dsem...@google.com
, Mar 6 2017