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Issue 698585 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Mar 2017
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Security


Participants' hotlists:
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i need my account back. it keeps tellin me its sending a verification code to my old number and my phone number has changed to 910-459-7958

Reported by raynor.b...@gmail.com, Mar 5 2017

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 9000.91.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.110 Safari/537.36
Platform: 9000.91.0 (Official Build) stable-channel butterfly

Steps to reproduce the problem:
1. my phone number has changed 
2. cant figure out how to get around it 
3. need help ASAP

What is the expected behavior?
just keeps sending a verification code to my old number that i no longer have. my number is now 910-459-7958

What went wrong?
the two step verification code is wherre i get stuck at really need to get into my account 

Did this work before? Yes not sure

Chrome version: 56.0.2924.110  Channel: stable
OS Version: 9000.91.0
Flash Version: Shockwave Flash 24.0 r0

this is the 3rd time i have emailed you guys and i still havent recived any kind of help with it from anyone and ive been patient with you guys its been like this for about a month now so i would appreciate it you guys could actually get up with me and help me out.

 

Comment 1 by vakh@chromium.org, Mar 6 2017

Status: WontFix (was: Unconfirmed)
Hello. Sorry to hear that you are having trouble accessing your Google account.

This forum is for posting security issues in Chromium or Google Chrome, and is not monitored by anyone who can help with Google account recovery. I suggest you to start here for that: https://accounts.google.com/signin/recovery
Project Member

Comment 2 by sheriffbot@chromium.org, Jun 13 2017

Labels: -Restrict-View-SecurityTeam allpublic
This bug has been closed for more than 14 weeks. Removing security view restrictions.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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