New issue
Advanced search Search tips

Issue 694559 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Mar 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



Sign in to add a comment

i am not am not able to manually add my password to smart lock and even when signed into chrome i have to repeatedly sign into gmail for email access.

Reported by tkearse0...@gmail.com, Feb 21 2017

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce the problem:
1.open chrome  
2. sign in
3. click gmail

What is the expected behavior?
access to email without multiple sign in prompts

What went wrong?
I have to repeatedly sign into gmail when logged into chrome. I am not able to manually add gmail to safelock to correct this issue. 

Did this work before? Yes current version 3 weeks ago

Chrome version: 56.0.2924.87  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 24.0 r0

please add hyperlink to manually add passwords to safelock

 

Comment 1 by s...@chromium.org, Feb 21 2017

Cc: s...@chromium.org
Components: -Services>Sync Services>SignIn UI>Browser>Passwords
Changing component to be more relevant. Few questions.

1. I'm sorry this isn't working. First thing that confuses me is "safelock". Is this like some third party software? Or are we talking about Google Smart Lock?

2. Can you go to chrome://settings/passwords and check to see if accounts.google.com or anything else with google is in the 'Never saved' area?

3. What are you doing between being prompted for signin credentials? Are you signing out of gmail? Are you closing Chrome? Restarting computer? Closing tabs? Page refreshes? Just ordinary browsing?

Comment 2 by s...@chromium.org, Feb 21 2017

Labels: Needs-Feedback

Comment 3 Deleted

Comment 4 by ajha@chromium.org, Feb 22 2017

Labels: Needs-Triage-M56
Project Member

Comment 5 by sheriffbot@chromium.org, Mar 8 2017

Cc: ew...@chromium.org jlebel@chromium.org bsazonov@chromium.org msarda@chromium.org
Status: WontFix (was: Unconfirmed)
--Chrome Identity automated triaging--

This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
This is still a present issue as I am not able to manually add passwords that have been removed from google smart lock. The response I received did NOT address my concerns. 

tkearse0610@gmail.com

Comment 7 by ew...@chromium.org, Mar 8 2017

Status: Unconfirmed (was: WontFix)
Before we can further address your issue, can you please respond to the questions in comment #1?
Project Member

Comment 8 by sheriffbot@chromium.org, Mar 8 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "skym@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 9 by vabr@chromium.org, Mar 14 2017

Labels: Needs-Feedback
Reverting #8, because the reporter still did not answer the questions in #1.
#1. I reported this issue. 

change agent
Project Member

Comment 11 by sheriffbot@chromium.org, Mar 15 2017

Cc: vabr@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "vabr@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 12 by s...@chromium.org, Mar 15 2017

Labels: Needs-Feedback
By saying #1, they're referring to "Comment 1", which you can view directly by following the link to https://bugs.chromium.org/p/chromium/issues/detail?id=694559#c1
My initial response was to the reporter. I have re-answered the questions
below.

1. I'm sorry this isn't working. First thing that confuses me is
"safelock". Is this like some third party software? Or are we talking about
Google Smart Lock?


** YES Google Smart Lock



2. Can you go to chrome://settings/passwords and check to see if
accounts.google.com or anything else with google is in the 'Never saved'
area?


**Gmail is not in the 'never saved' area, nor is it in the saved passwords
area.



3. What are you doing between being prompted for signin credentials? Are
you signing out of gmail? Are you closing Chrome? Restarting computer?
Closing tabs? Page refreshes? Just ordinary browsing?

**While logged into Chrome as TKEARSE0610, I have browsed other webpages,
exited webpages, and closed my laptop for an extended time, all of these
actions require me to enter my login credentials before accessing my
TKEARSE0610 gmail account.
None of these actions require me to re-enter login credentials with any
other site where I have saved the password on Smart Lock.
I have three gmail accounts, all three are connected. I am not prompted to
enter my login credentials each time when accessing the other accounts,
only TKEARSE0610.
Also, as I mentioned, I am NOT ABLE TO MANUALLY ADD MY GMAIL PASSWORD TO
GOOGLE SMART LOCK. The text box asking to save the password does not pop up
when I login to TKEARSE0610 gmail account.
When this issue is addressed I will no longer be dealing with this problem.

Thank you.
Tiffany


*Tiffany A. Kearse*
*Sigma Gamma Rho Sorority Inc.*
*Do your best to make an EFFECTIVE POSITIVE CHANGE*
Project Member

Comment 14 by sheriffbot@chromium.org, Mar 17 2017

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "skym@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 15 by ew...@chromium.org, Mar 17 2017

Cc: sabineb@chromium.org
Components: -Services>SignIn
Sabine/Vaclav - correct me if I'm wrong, but it's by design that we don't allow users to save passwords for accounts.google.com, right?

This seems like a passwords issue to me (unable to save password for Gmail) rather than a sign in issue. I think the sign in being discussed here is into Gmail, not into Chrome.

Comment 16 by vabr@chromium.org, Mar 20 2017

Status: WontFix (was: Unconfirmed)
Thanks very much for the clarifications in comment #13.
And ewald@ in #15 wrote the correct answer: Chrome will not save the password for the particular Google account which you are also logged into Chrome. See [1] for why.

Having said that, there should be no need to log into Google every time you restart your Chrome. When you log in on accounts.google.com, Chrome should store your login cookies, and unless those are wiped, they usually last some days at least. The reason why they are wiped might include:
* "Keep local data only until you quit your browser" selected in chrome://settings/content
* Clearing cookies manually
* Some cookie-related bug in Chromium or profile data corruption
The first two kinds of issues should be easy for you to rectify. The third would need more investigation. Let us know if you can rule out the first two and you still cannot keep your Google session across a couple of days at least. Until then, I'm marking this as WontFix, because the issue with not saving the password itself in Chrome is working as intended ([1]).


[1] https://www.chromium.org/Home/chromium-security/security-faq#TOC-Why-doesn-t-the-Password-Manager-save-my-Google-password-if-I-am-using-Chrome-Sync-
Thank you,

I was able to follow your suggestion and found that "Keep local data only
until you quit your browser" was selected. I hope this will address my
concern.

*Tiffany A. Kearse*
*Sigma Gamma Rho Sorority Inc.*
*Do your best to make an EFFECTIVE POSITIVE CHANGE*
Cc: -vabr@chromium.org

Sign in to add a comment