Unable to reproduce the issue on windows 10, Mac 10.12.3 using chrome version 56.0.2924.87.
Able to see the same cursor even after scrolling the page.
Please find the attached screen cast and confirm if anything missed here.

Thanks,

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Well, this is weird...

Here's a video of how it is for me. I know on my system, I have the Dell Touchpad driver which is what handles two-finger scrolling...maybe that has something to do with it?

Like I said, this doesn't happen in Firefox, which makes it seem like they're doing something to work around that...

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I suspect your touchpad driver is interfering here -- note that it changes to a scrolling icon temporarily. I'd guess Firefox tries restoring the cursor on each mouse move but Chrome assumes the cursor isn't swapped behind its back.

What touchpad driver are you using? I can't repro this on a more recent Dell XPS laptop with Win10. Unfortunately, this is likely to be low priority as it's caused by a third party driver and isn't a major issue.

I don't think this is related to a driver. It seems to be related to loading status.

In can repro a version of this on ChromeOS (M55). The cursor goes back to standard pointer when the page is loading an Ad and goes back to intended cursor once that is finished. If you move the cursor in meantime it also goes back. Perhaps we should loop in some loading folks to see what they think.

See my recorded video. When cursor is missing in video it is in fact the custom cursor. This is just an artifact of my screen capture tool.

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That sounds like a separate bug. If you see the video in #3 you'll note there's no loading going on. On touchpad scrolling the cursor is changed by the OS/driver to indicate touchpad scrolling. It then seems it reverts back to the regular cursor rather than the custom one. The cursor changing on scroll is not standard behavior on Windows so that's why I expect it's bad interaction between Chrome and driver.

Closing due to lack of feedback. We can reopen when provided with more information.

Sorry! This is the driver version that works on my touchpad:


http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=38C63


(FWIW, it should work on the XPS laptops, too.) This is technically the last supported Synaptics driver for my Inspiron. I was able to work around the bug by downloaded the generic Synaptics driver and force-installing it over the current one...though I wouldn't say that's something the average person would really do.

Ok, thanks. I'll see if I can find a laptop on which I can apply this and repro.

This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue.

Sorry for the inconvenience if the bug really should have been left as Available.

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I finally found an XPS laptop and installed the driver on it. I still don't get the changed cursor seen in the video. Unfortunately without a local repro this isn't very actionable and it depends on external hardware/software. I'm going to close this unless anyone has other ideas.